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“Was given a Damp room for family that included a 13 month old baby.” 1 of 5 stars
Review of Hyatt Regency Delhi

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Hyatt Regency Delhi
5.0 of 5 Hotel   |   Bhikaiji Cama Place | Ring Road, New Delhi 110066, India   |  
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Ranked #64 of 608 Hotels in New Delhi
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Was given a Damp room for family that included a 13 month old baby.”
1 of 5 stars Reviewed December 6, 2013

As soon as we walked in it was hard to breathe. when we said to manager that room was very damp he agreed and the best he could do was spray the room with air freshener. After 3 days we were offered a change of room. My baby was ill for all two week then we spend in India. Will not even visit even though they offered a nights stay for free.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review, December 9, 2013
Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank for your time and your genuine feedback based on your recent stay with us.
We sincerely regret for the inconvenience faced by you during your stay with us. I assure you that it is otherwise unlike the high standards of service we endeavour to maintain. Your feedback has been taken into account and we promise to ensure that such inconveniences are not repeated in future.

We look forward to being of service to you.

Thank you and best regards,
Aseem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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856 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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English first
San Antonio, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 5, 2013

We stayed there with the family in November for a wedding. The hotels location is great, the service was not that great they didn't clean the room everyday, and took forever to get anything. Food was good.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review, December 9, 2013
Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

We sincerely regret for the inconvenience that you faced in regards to the housekeeping service, I assure you that it is otherwise unlike the high standards of service we endeavour to maintain. Your feedback has been taken into account and we promise to ensure that such inconveniences are not repeated in future.

We look forward to being of service to you.

Thank you and best regards,
Aseem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Top Contributor
107 reviews 107 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed December 5, 2013

This is a decent business hotel that is halfway between business downtown and the airport. The entrance to the hotel is sort of weird where one goes into a service road, make a U-turn and go through security. I have no idea how the cops approved such a plan! Besides, the hotel has almost no views-- on one side it is freeways and on the other ugly structures.

The hotel itself is decent. The beds are comfortable, the bathrooms reasonably nice, clean, and the staff very helpful. The toilet seat however was installed off centre-- strange for a high star hotel charging more than $200 a night. I did launder my suits and they did a good job on it-- although it took for ever for someone to show up to take my suits. The room did have a musty smell when I went in but they were able to bring some sort of an air purifier (without the chemical sprays)-- again, the wait for someone to get it was long and took several calls to happen.

The front desk was helpful accommodating late checkouts very efficiently and pleasantly.

Room Tip: All rooms have bad views. Choose a room away from the road but overlooking ugly structures.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review, December 9, 2013
Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank for your time and your feedback based on your recent stay with us.

We sincerely apologise for the the slight issue that you faced during your stay with us. Your feedback has been taken into account and we promise to ensure that such inconveniences are not repeated in future.

We would also like to appraise you that all our services and facilities have been priced competitively.

We look forward to being of service to you.

Thank you and best regards,
Aseem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 5, 2013

I stayed one night with my boyfriend there, the room was really nice

I was little disapointed by the service at the beginning: we book a package so we were supposed to have a welcome gift at check in. Unfortunatly they forgot and after several reminders and calls to the reception, I had to go directly there to ask and they finnaly offered us a bottle of Wine with lot of apologize.

After all the staff was very nice and friendly, the room is nice and well decorated as well, bathroom with a bath and shower. The room service very efficient ( within 20 minutes), food is really good as well.

Our stay was then nice and I recommend this hotel for a stay in Delhi even if it is little expensive comparing to hotel with the same standards in the same area.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review, December 9, 2013
Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank for your time and your genuine feedback based on your recent stay with us.
The team and I are delighted to hear of your appreciation for our in room service and the amiable nature of each of our team members.

We sincerely regret for the the slight issue that you faced with regards to the welcome amenities, I assure you that it is otherwise unlike the high standards of service we endeavour to maintain. Your feedback has been taken into account and we promise to ensure that such inconveniences are not repeated in future.

We look forward to being of service to you.

Thank you and best regards,
Aseem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, United Kingdom
Top Contributor
54 reviews 54 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 4, 2013

After 15 days at an Indian vegan spa it was utter heaven to spend the weekend at The Hyatt! From the moment you enter the fabulous marble foyer till the moment you sink into one of the most blissful mattresses, it is a comforting experience one step removed from the chaos and noise of Delhi! I am biased as we have stayed at other 5 stars but always return to The Hyatt, the staff cannot go to enough trouble to ensure your stay is as comfortable as possible that includes front desk, restaurant staff, the pool attendants and everyone who works here! Everybody has a smile and a good morning, you feel a valued and treasured guest - maybe that's the secret of a great hotel and why we return time after time!! Do go to The China Kitchen and TK's , both would give any good restaurant in London a run for their money! Also Sangeeta in the spa - best eyebrow threader ever ! Another fabulous experience , see you in February and thanks for having us!

Room Tip: Choose a room overlooking the pool
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review, December 9, 2013
Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank you for your positive feedback based on your recent stay with us. The team and I are delighted to learn of your pleasant stay with us. We have passed on your fond appreciation to each of the team members in the respective departments.

We look forward to welcoming you soon and being of service to you in future.

Best regards,
Aseem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 3, 2013

Staff very helpful, polite and efficient. We landed in Delhi at 2.30 am, the hotel cars were there and check in was a breeze. Rooms slightly small. Well located. We had two rooms, in one of the rooms the mirror opened out to a huge duct which at times kept spewing odor of food being cooked. Being an old property perhaps the mirror was not properly glued.

Will certainly stay there on my next visit to Delhi.

Room Tip: Look for higher floors.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review, December 9, 2013
Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank you for your positive feedback based on your recent stay with us. The team and I are delighted to learn of your pleasant stay with us.

We would like to appraise you that post our recent renovation drive, we have refurbished a couple of rooms and suites. Upon your next visit to our property we recommend that you request to be booked in one of the recently renovated rooms or suites which will definitely solve the slight issues that you faced in the room this time.

Best regards,
Aseem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 30, 2013

I travel a lot for business and I always try to choose one of Hyatt hotels for my stay as I always know what I can expect, from the arrival to the departure. I arrived to the hotel at 1am after a flight from Hong Kong. Used the hotel car as the service is excellent and good value for money. As I arrived, all paperwork was ready for me just to sign and I could go straight into my comfy bed. Even my request for top floor was fulfilled.
There is not much to say here, rooms are always perfectly clean, great service, amazing food and very polite and friendly staff.
One thing I would mention are the complimentary toiletries. Usually every Hyatt I have stayed in, did have branded toiletries except this one, which were some local toiletries. I would have expected the same brand across all Hyatt hotels. Despite this, I will be definitely returning!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt R, General Manager at Hyatt Regency Delhi, responded to this review, December 2, 2013
Dear Valued Reviewer ,

Greetings from Hyatt Regency Delhi!

Thank you for your positive feedback based on your recent stay with us. The team and I are delighted to learn of your pleasant stay with us.

We would like to state that all the products facilitated for use to each of our guests are premium.

We look forward to welcoming you soon and being of service to you in future.

Best regards,
Aseem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Delhi

Address: Bhikaiji Cama Place | Ring Road, New Delhi 110066, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in New Delhi
#29 Luxury Hotel in New Delhi
#35 Family Hotel in New Delhi
#39 Romantic Hotel in New Delhi
#45 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Delhi 5*
Number of rooms: 507
Official Description (provided by the hotel):
Hyatt Regency Delhi, the largest five-star hotel in Delhi, is located in the commercial hub of Bhikaji Cama Place just 20 minutes’ drive from Indira Gandhi International Airport and the city’s domestic airport. The Delhi hotel is also close to embassies, consulates and corporate headquarters, making it one of the most preferred business hotels in Delhi.The 507 rooms and suites at Hyatt Regency Delhi are equipped with modern amenities and high-speed Internet access to support guests’ business needs, while all seven floors offer a panoramic view of the city and the landscaped gardens. The city hotel is also a benchmark of excellence for five-star dining in Delhi, that offers an exceptional range of Indian and international dining options. Enjoy a delicious meal at the Café an all-day dining restaurant or resort for a traditional Chinese dining experience at the China Kitchen or some delectable Indian fare at Aangan . Settle down for a brief coffee break or a sweet interval at the Sidewalk . For authentic Italian, choose La Piazza, the warm, lively and casual dining restaurant. Wind up the busy evening with a splendid meal at the TK’S Oriental Grill; or simply step into Polo Lounge to experience fine flavours, while a live musical performance keep the spirits high.Within this New Delhi luxury hotel, guests can also enjoy numerous leisure facilities, including an outdoor swimming pool and the Club Olympus Fitness Centre and Spa. One can opt for the best shopping experience too at the hotel’s multilevel shopping complex featuring more than 36 boutiques of Indian artifacts, handicrafts and jewelers.The bustling capital provides a wealth of activities for guests to experience, options range from sightseeing in Delhi including some of the noted architectural and historical wonders of the world. For those who want to indulge in shopping in Delhi, you can choose from the alleys of old Delhi to the most chic markets, also those wishing to spend their time in sports activities in Delhi, the nearest golf courses and Polo ground offers ample opportunities, also one can visit the museums or be enchanted by the religious places.The proximity of the Hyatt Regency Delhi to numerous and famous business centers makes it the ideal place to plan a conference, a product launch or a fashion show. As a leading wedding venue hotel in Delhi, the hotel has arranged many weddings in the past 30 years. ... more   less 
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Also Known As:
Hyatt Regency Delhi Hotel New Delhi
Hyatt Regency New Delhi
Hyatt New Delhi
Hyatt Regency Hotel Delhi
Hyatt Hotel Delhi
Hyatt Regency Hotel New Delhi

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