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“Impeccable service. I may not want to stay anywhere else in Delhi!” 5 of 5 stars
Review of The Oberoi, New Delhi

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The Oberoi, New Delhi
5.0 of 5 Hotel   |   Dr. Zakir Hussain Marg, New Delhi 110003, India   |  
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Ranked #7 of 594 hotels in New Delhi
Singapore, Singapore
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Impeccable service. I may not want to stay anywhere else in Delhi!”
5 of 5 stars Reviewed yesterday NEW

Arrived earlier than expected at 830am (check in time was at 2pm). Front desk checked and informed that I could check in earlier but they needed some time to prepare. Got a complimentary breakfast while waiting and when the room way ready, I was escorted to the room and all the check-in procedures was done in the room (first time) by 10am!

When I was at the outdoor pool, a service staff came with a tray of bottled water, frozen grapes, mist for the face and face towels!

As it was winter, I decided to swim in the indoor pool instead. Best decision made! When I was swimming, another service staff came over and asked if I was ok with the water temperature or if she needed to adjust it. I was very impressed by their attention to individual customer.

The only issue I have was that we can't get into the hotel grounds by auto-rickshaw. But I got around it by alighting at the side near the carpark instead of the main door.

Everything else was perfect. Especially the impeccable service. I may not want to stay anywhere else in Delhi!

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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953 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Bosham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 days ago NEW

This Hotel is the finest place in India for so many reasons. The facilities are quite outstanding, and the Staff are most attentive and helpful without being intrusive. The rooms are superbly arranged and the service is immaculate. The gym and this swimming facilities are excellent, and the restaurants provide an excellent service second to none in India. They are so flexible and the staff once again look after any problem or request for something different on their menus.

In summary an outstanding hotel in all respects.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, New Delhi, responded to this review, yesterday
Dear Guest,

Thank you for your positive comments regarding our hotel, team and services especially the fitness centre, swimming pool and the restaurant service.

We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Palos Verdes, California
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Oberoi Delhi lies in the middle of frenetic traffic that is Delhi. The hotel staff makes you feel the calm typical of the Oberoi chain. The staff is fully prepared to provide service with gracious and genuine care. Everything, from the food service to the facilities caretakers to the administrative staff all do their jobs with professional efficiency and care. One could not want for more from a hotel. Kudos for the Oberoi.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, New Delhi, responded to this review, yesterday
Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Sincere regards,

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chennai
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What can I say ! They have once again lived up to the standard that they have set themselves. The check in process was a pleasure and the well appointed rooms left nothing to complain about. They have thought of almost everything that a business or a leisure traveller might need. As a precaution i had bought an universal adapter at the airport to charge the various devices only to find that the hotel was one step ahead.! The service was exquisite as was everything else!

Room Tip: I see no downside to any room !
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, New Delhi, responded to this review, yesterday
Dear Guest,

Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly.


Sincere regards,

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had two nights here at the end of our month's adventure in India. From the moment we were greeted by the airport liaison officer we were made to feel honoured guests; nothing was too much trouble. Oberoi food is legendary - I cant't say more than that its perfect: every option is available and all really first class. The concierge service helped me with shopping (single lady with a car/driver) guiding me to the right places, negotiating for the me a fare rate that was reasonable; the service helped with the best place to eat safe street food. The Oberoi shopping centre is also a joy to meander through.
We stayed also in the Imperial. The Oberoi is quite different, a more modern business class hotel rather than a historic feature of the city. But it never felt impersonal or bland; and it was a quite a bit cheaper.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, New Delhi, responded to this review, yesterday
Dear Guest,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We are extremely delighted to have you as an “ambassador” for The Oberoi, New Delhi and look forward to welcoming you back.

Sincere regards,

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 5 days ago NEW

An immaculate hotel set amidst beautiful grounds. The staff could not possibly have done more to please. The food quality and service in the Three-Sixty restaurant, superb. We spent a relaxing afternoon at the outdoor pool where, once again, our pool attendant satisfied our every whim.

Room Tip: Ask for one overlooking the pool and golf course.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, New Delhi, responded to this review, 4 days ago
Dear Guest,

Thank you for your positive comments regarding our hotel, team and services especially the threesixty restaurant.

We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed in The Oberoi New Delhi for 2 nights, I can honestly say it is one of the best hotels I have stayed in anywhere in the world, due mainly to the exceptional service. Everyone from the minute we walked in, went out of their way to make our stay memorable. We have one more night there to properly end of our holiday in India .
Thank you so much.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, General Manager at The Oberoi, New Delhi, responded to this review, 4 days ago
Dear Guest,

Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations.

We look forward to welcoming you again shortly.


Sincere regards,

Jay Rathore
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Oberoi, New Delhi

Also Known As:
Oberoi New Delhi
Oberoi Hotels New Delhi
Hotel Oberoi New Delhi
Oberoi Hotels Delhi
Oberoi Hotel New Delhi
Hotel Oberoi
Oberoi Hotel
The Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotels
Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in New Delhi
#4 Luxury Hotel in New Delhi
#8 Family Hotel in New Delhi
#18 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Oberoi, New Delhi 5*
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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