Given its brand, I had very high expectations of this hotel. Alas, they were not fully met. While first impressions were excellent – upon reaching the reception desk and passing over my passport, I was asked whether I’d like a drink while the paper work is completed, and this alcoholic drink was inclusive – I increasingly found flaws and areas for improvement. These particularly concern the check-in procedure; the relatively colonial-like and old-fashioned rooms with features that need modernising; the need for greater attention to detail; and WiFi.
Upon finishing my drink, I returned to the reception desk whereupon the receptionist guided me to my room and explained various things. Upon entering the room, I was asked to sit down at the desk to complete the registration. This felt clumsy, unnecessary (and undoubtedly far more resource-intensive for them), long-drawn-out, and a little uncomfortable. I personally prefer to quickly get everything done with and to then proceed myself, given it is not exactly difficult! I realise others may prefer the way they do it.
The room was quite old-fashioned with quite a lot of wood and mirrors (leading to the main room). I think that the features need to be modernised to be really 5* and extra comfortable. And there needs to be a greater attention to detail. For example, the tea/coffee tray wasn’t fully topped up each day and there was no in-room iron/ironing board. This is nit-picking, of course, and I I phoned up and got it, but this is an excellent brand and a 5*, so there are high expectations that must be met.
While this sounds absurdly self-important – and I am not, believe me – doors downstairs were often not opened for me even if staff were standing nearby. Given this happens in other 5* hotels I have stayed in within India, this needs to be remedied, as it otherwise feels somewhat careless and, again, indicates attention to detail.
Customers are permitted 30 minutes inclusive minutes of WiFi per every 24 hours. Thereafter it is 400 INR per hour, 600 for two, or 900-1,000 (I can’t recall) for all day use. These are clearly frightfully high prices. But what is worse is that if you purchase the one- or two-hour options, you cannot start, stop, and then return to it later: you have to use it all in one go. While I don’t like having to pay for WiFi in 5* hotels, the usage policy in particular seems unfair.
Despite these drawbacks, the staff were typically excellent – although four or five staff must have come over and initiated conversation while I was eating breakfast and reading the paper, which I found somewhat frustrating. The food was brilliant, and I especially liked that the main meal came with a variety of side dishes included within the price. However, and while again nit-picking, the fruit juices at breakfast was very watered down, raising questions of quality and attention to detail.
Overall, I’d say this hotel is a solid 7/10. It was certainly comfortable, but I think I’d try somewhere else in Delhi before returning.
- Official Description (provided by the hotel):
- Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more less
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- Also Known As:
- Oberoi New Delhi
- Oberoi Hotel Delhi
- Hotel Oberoi New Delhi
- Oberoi Hotel New Delhi
- Oberoi Hotels Delhi
- The Oberoi New Delhi
- Oberoi Hotels New Delhi