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“An oasis of calm behind tall walls ...” 4 of 5 stars
Review of The Oberoi, New Delhi

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The Oberoi, New Delhi
5.0 of 5 Hotel   |   Dr. Zakir Hussain Marg, New Delhi 110003, India   |  
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Ranked #7 of 594 hotels in New Delhi
San Diego, CA
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“An oasis of calm behind tall walls ...”
4 of 5 stars Reviewed April 3, 2013

I almost didn't choose this hotel, because it looks like a boring rectangle in photos, and I normally prefer places with more character. That would've been a mistake, as The Oberoi proved to be a wonderful base for exploring Delhi. It's well located, boasts a terrific, well-equipped fitness center, lovely indoor and outdoor swimming pools, and a nice business center. The room was unremarkable, but nice enough, and the service was excellent. Security is tight; guards checked our trunk and under the car with mirrors each time we entered the gates, and all luggage is x-rayed on the way in. In sum, The Oberoi is an oasis of calm in the middle of 23 million people! The only negatives were the daily charges for Internet use and the rather long commute from the airport, when I first flew in.

Room Tip: Rooms on higher floors have better views.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, April 4, 2013
Dear Guest,

Thank you for your kind feedback. We are truly grateful for the encouraging remarks about our hotel- especially the the fitness & wellness facilities and the hotel security.

Your generous comments regarding the product, services and appreciation of our hotel team, will go a long way to encourage us to do better.

With regards to your comment regarding internet, I wish to inform you that we do have room rates which are inclusive of internet. Please feel free to contact me directly should your plans bring you to Delhi, I shall ensure that we quote you the best internet inclusive room rate. I can be reached at reuben.kataria@oberoihotels.com.

regards

Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Albuquerque, New Mexico
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 1, 2013

I like this hotel would stay here again . Not as glitzy as some.Great for business and personal but not obsequious or hovering. I'm not fond of' false love" . Little pastry shop when you just want a cup of coffee and a snack ,read the paper without someone in their Penguin suit asking you if you have everything you need.
Just generally well run ,pretty, friendly, very upscale.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, April 5, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel and services especially The Oberoi Patisserie and Delicatessen

Your generous comments regarding the services and appreciation of our hotel team, will go a long way to encourage us to do better.

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
126 reviews 126 reviews
60 hotel reviews
Reviews in 54 cities Reviews in 54 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 1, 2013

This is a wonderful hotel with wonderful staff. Efficient pickup from the train station.We really enjoyed our stay. Don't miss exploring Nizzamudin West which is just across the road and provides a fascinating insight into the everyday lives of the predominantly Muslim population that lives there. Good food, wonderful swimming pools (indoor and outdoor), fabulous (small) sauna. The only real negative is the Internet charges. 300 rupees for 30 mins (£3.64, US$5.53) or 990 rupees for 24 hours (£12). I see on the web that I can get a single en suite room at the Smyle Inn Hostel (overall Tripadvisor rating 3.5) in Delhi for £8.78/night including free breakfast and free wifi. Now I have never stayed at this Hostel and it sure as hell ain't gonna be as nice as the Oberoi but this does rather put things into perspective. Rooms at the Oberoi certainly don't come cheap so please don't insult your guests with these ridiculous charges (or bang on about 'special rates' that include internet access). In fairness, when we complained to the front desk on checkout they did cancel the charges (we hadn't used the Internet much because of the high cost) and gave us free transport to the airport. So the front of house staff were very gracious in this respect, and we appreciated very much their kindness. However, the senior management of the Oberoi group are the ones that presumably set these charges and sanction this shameful profiteering.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, April 6, 2013
Dear Guest,

Thank you for your positive feedback regarding the efficient pickup from the train station and service provided by our team members. I am glad that you enjoyed your stay at the hotel.

I have also taken note of your comments regarding the internet. Our reason for charging for internet is to cover the high infrastructural cost incurred in providing the facility. I do regret the inconvenience.

We look forward to welcoming you back

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 31, 2013

Great service and clean property, beautiful gardens. My room was huge with two beds put together to make one king bed. There was only one frosted window leading out into the hall; no outside windows. The bathroom was gorgeous with a huge step-up tub. Excellent water pressure means a misty and slippery bathroom but it was nice! Breakfast was good. Servers extremely attentive and asked repeatedly if they could bring me pancakes or french toast. One asked me if I liked the Indian food. Of course! So he brought me a special parantha without cilantro. Super sweet!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, April 5, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel and services.

Your generous comments regarding the product, services and appreciation of our hotel team, will go a long way to encourage us to do better.

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
123 reviews 123 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed March 31, 2013

We stayed in the hotel on the first two nights of a 10 day private tour of India.

Pros: good central location, nice large restaurant with good breakfast and dinner options, pleasant room service with welcome bottle of wine and (excellent) macaroons upon arrival.

Cons: rooms feel old fashioned and in need of a facelift / refurb, charges for wifi (who still does that these days?) and 'Club Bar' is only bar in hotel and has as much atmosphere as the moon....

Overall, "nothing wrong" with the place but lacks the details and special touches that you would expect in a 5 star hotel in New Delhi.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, April 6, 2013
Dear Guest,

Thank you for your positive feedback regarding the location, restaurant options and the welcome amenity.

I have also taken a note of your comment regarding the room and the internet. We do have a small inventory of contemporarily designed rooms and room rates inclusive of internet. I shall be delighted to handle your reservations should your travel bring you back to Delhi. Please feel free to contact me at reuben.kataria@oberoihotels.com.

Kind regards,
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2013

We splurged for my husband's 50th birthday and stayed at five different Oberoi Hotels throughout India. To say that it wasn't the most superb experience ever would be an understatement. Beginning with the girls at the booking office, who handled all of my inquiries (and one hundred and one changes to our itinerary!!), down to the new pool boy who was just perfect and so keen to impress in his new job and the valet that escorted us through the train station with our packed bag of goodies from the hotel! The service from everyone was impeccable. They all go above an beyond to make sure your stay is enjoyable. The room was spacious and elegantly furnished. We had a lovely view of the golf course and pool. The bed was VERY comfortable, air conditioning perfect, rooms and bathrooms immaculate and wifi worked well. The hotel is in easy reach of everything. We caught taxis and had an exhilarating tuk tuk ride home!! Lastly the buffet breakfast was to die for. Unbelievable!! So much choice, so fresh and so good! My husband's waistline quickly increased! He was in heaven. We can't recommend this hotel enough!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, April 5, 2013
Dear Guest,

Thank you for your kind feedback. We are truly grateful for the encouraging remarks about our hotel- especially the room, restaurants, and the swimming pool.

Your generous comments regarding the product, services and appreciation of our hotel team, will go a long way to encourage us to do better.

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalter, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 29, 2013

Only one word: super good hotel! It was a pity it was only for one night but enjoyed it. The room was spacious, airy and very peaceful with wonderful views over the gardens and pond. Very helpful and friendly staff.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, April 1, 2013
Dear Guest,

Thank you so much for your kind feedback. We are truly grateful for the wonderful things you have said about our hotel and services.

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Oberoi, New Delhi

Also Known As:
Oberoi New Delhi
Oberoi Hotels New Delhi
Hotel Oberoi New Delhi
Oberoi Hotels Delhi
Oberoi Hotel New Delhi
Hotel Oberoi
Oberoi Hotel
The Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotels
Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in New Delhi
#4 Luxury Hotel in New Delhi
#8 Family Hotel in New Delhi
#18 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Oberoi, New Delhi 5*
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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