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“Superb staff” 5 of 5 stars
Review of The Oberoi, New Delhi

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The Oberoi, New Delhi
5.0 of 5 Hotel   |   Dr. Zakir Hussain Marg, New Delhi 110003, India   |  
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Complimentary Wifi
Ranked #2 of 608 Hotels in New Delhi
Colchester Essex UK
Top Contributor
100 reviews 100 reviews
65 hotel reviews
Reviews in 67 cities Reviews in 67 cities
68 helpful votes 68 helpful votes
“Superb staff”
5 of 5 stars Reviewed March 22, 2013

Well located near to the sights of New Delhi this is an impressive hotel with superb staff who gave excellent service.Choice of three restaurants serving either Indian,Italian or Chinese food were all good.Very nice spa,gym and outdoor pool Highly recommended

Room Tip: Rooms facing over golf course will be a bit quieter
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, March 24, 2013
Dear Guest,

Thank you for your kind feedback. We are truly grateful for the encouraging remarks about our hotel- especially the resaurants and the fitness & wellness facilities

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,179 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, WA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 22, 2013

Everything about this wonderful hotel was terrific. One of my favorite things was a no-tip policy. The staff are so anxious to exceed your expectations. Constantly. But they refuse an offer of a tip. I was beyond impressed. Restaurant was great. Room service was wonderful. Room was quiet, spacious, and comfortable. Lots of extra comforts like a TV in the bathroom. When I go back to New Delhi, I hope to stay again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, March 24, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel and services.

Your generous comments regarding the product, services and appreciation of our hotel team, will go a long way to encourage us to do better.

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013

As a frequent traveller, I would say this has to be the very best hotel I have stayed in. It's the service that is 'second to none". Gracious, unobtrusive,elegant and the staff always willing to go the extra mile. Coming from a country that tipping is not familiar they have a great system where you can give a final tip at the end of your stay and its generalised. Food was prepared well. As a traveller alone, I felt very safe there.

Room Tip: I only had one to compare with. It was perfect for me.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, March 24, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel. We are glad that you felt comfortable and safe.

Your generous comments regarding the product, services and appreciation of our hotel team, will go a long way to encourage us to do better.

We are extremely delighted to have you as an “ambassador” for The Oberoi, New Delhi and look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 18, 2013

As with all of the best hotels, The Oberoi get all the small things right. Service was superb throughout, from all departments! Keep up the good work! Rooms are a little small but the space is well utilized and the furnishings are very nice, neatly blending contemporary and Raj era elegance. The fitness centre was state-of-the-art, the food was tasty and the location is great.

I do think that for the money that wifi should be free of charge but I will certainly stay at this property again when I am in Delhi.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, March 24, 2013
Dear Guest,

Thank you for you positive comments about the hotel- product and services, especially the fitness centre and the food at the restaurants.

Your generous comments will go a long way to encourage us to do better.

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager


Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 17, 2013

The Oberoi's in New Delhi, shows off a nice blend of tradition and contemporary sophistication in design and service quality. With a super layout, you can recognize it as a luxury hotel. Interiors are impeccable and so is the service. It does take a while to get there from the airport now due to traffic but once you reach, you experience the comfort. It provides a range of dining options. The cuisine at 360 degree is lavish and gives you choices of India, European and Oriental cuisine. It also has a number of high end stores for those keen on retail therapy. Rooms are comfortable and with adequate space, although the room I stayed in overlooked the roof. The airconditioning was good, wifi worked well and the staff was very helpful. Overall a great stay and I would look forward to staying there again.

Room Tip: Pick rooms on higher floors to get a better view. Rooms on first floor overlook the roof.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, March 19, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel and services.

Your generous comments regarding the product, services and appreciation of our hotel team, will go a long way to encourage us to do better.

We look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2013

Had an amazing meal at Taipan. food to die for. Hats off to the chef. taipan is a place which still serves real chinese food. Its a thirty year old legend. its not like a typical punjabi chinese what you get at house of ming. Chef was there to assist me and made me tase the authentic flavors of china. now looking forward for the sichuan flavors happening at the Taipan.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, March 19, 2013
Dear Guest,

Thank you for your generous comments regarding our roof top Chinese restaurant- Taipan. The restaurant is one of the oldest restaurants in Delhi and has been around for more than 30 years.

This has been possible because of patrons like you, who have been a constant source of encouragement.

I look forward to meeting you on your next visit to the restaurant

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocklin, California
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 15, 2013

While all of the Oberoi hotels are outstanding(we stayed at four of them), I had a particularly pleasant stay at the Oberoi New Delhi. My wife and I arrived at the Oberoi New Delhi around 8:30 AM which is quite a bit earlier than the normal check-in time which is usually after 12 noon. I wondered if we would have to wait four or five hours to check into our room since we were so early. When we arrived at the check-in desk, we were immediately given a room on an upper floor overlooking the pool and the nearby golf course. I mentioned that I really appreciated this early check-in since the usual check-in time was quite a bit later. The response I received from the desk person was that the Oberoi knew we were arriving early and, therefore, made appropriate arrangements for an early check-in. Needless to say, my wife and were very impressed, and this was only the beginning. After we received our luggage, I noticed that there were white stains all over one of the suitcases (stain caused by de-icing the plane in Munich, Germany). I called housekeeping and asked if they could help remove the stains; yes, was the response. Three employees of the hotel contacted me almost immediately, one of them took my suitcase for a couple of hours, and "lo and behold," the suitcase was clean and devoid of any stains! Above and beyond, I would say... That evening, we ate dinner at the Italian restaurant on the ground floor, had great service there and told the waiter we might return in a couple of days. We arrived for dinner two days later, the reservations were already in place and we had never even mentioned what our last name was! I wish I could mention a few things that needed improvement, but frankly, I can't think of any. The service there was, needless to say, exemplary and outstanding.

Room Tip: I think that the rooms facing the pool and the nearby golf course were a bit more picturesque.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, March 19, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel.

Your generous comments regarding the product, services and appreciation of our hotel team, will go a long way to encourage us to do better. At The Oberoi, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We are extremely delighted to have you as an “ambassador” for The Oberoi, New Delhi and look forward to welcoming you back.

Kind regards
Reuben Kataria
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, New Delhi

Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in New Delhi
#2 Luxury Hotel in New Delhi
#2 Business Hotel in New Delhi
#2 Family Hotel in New Delhi
#2 Spa Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Oberoi, New Delhi 5*
Number of rooms: 283
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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Also Known As:
Oberoi New Delhi
The Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotel New Delhi
Oberoi Hotels New Delhi
Hotel Oberoi New Delhi
Oberoi Hotels Delhi

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