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“Excellent hotel with fantastic breakfasts!” 5 of 5 stars
Review of The Oberoi, New Delhi

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The Oberoi, New Delhi
5.0 of 5 Hotel   |   Dr. Zakir Hussain Marg, New Delhi 110003, India   |  
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Ranked #3 of 593 hotels in New Delhi
London
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Excellent hotel with fantastic breakfasts!”
5 of 5 stars Reviewed December 5, 2012

We stayed here twice, at the beginning and end of our five-city tour of India, staying in Oberoi hotels throughout. The food in the 360 Restaurant is very good, with the best breakfast buffet choices we saw in any of the five hotels we stayed in. Mona was extremely helpful and friendly and gave us a very useful information sheet on things to see in her home town of Udaipur which we were to visit in a few days’ time. It was a pleasure to see her again on the morning of our departure two weeks later. We used the indoor swimming pool, which is more of an exercise pool (long and thin) with nowhere to sit after your swim. But the outdoor pool is large with loungers freely available. We were given a beautiful duplex suite on our last night, but unfortunately our stay was too brief to really enjoy it.

As I have written on my reviews of all the Oberoi hotels - my only criticism is why they have to charge for wi-fi – it’s only £9.00 per day, but it’s still annoying when you’ve paid quite a lot for the room in the first place. Or if a charge has to be made, there should be a cheaper package for guests staying for two weeks in different Oberoi hotels? But isn’t it time ALL hotels stopped charging extra?

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, December 9, 2012
Dear Guest,

Thank you for the positive review and recognizing Mona, our Luxury Manager. We are glad that you enjoyed the facilities and Mona was able to assist you with your onward journey to Udaipur.

I have also taken note of your comment regarding Internet. We do understand that although it is a small amount, it is very annoying. Unfortunately the infrastructure costs involved with providing the services is very high, hence the nominal charge.

We look forward to welcoming you back in the near future

Kind regards
Reuben Kataria
Executive Assistant Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Antionio, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 28, 2012

We were treated like royalty at this beautiful property by Ms. Mona Pancholi Singh, the Assistant Manager. Though our stay was very brief she made every effort possible to make the visit exceptional.

Ms. Singh created a truly Luxury Experience and we can not thank her enough.Though some may think of this as a business property, thanks to her our anniversary was truly special.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, December 2, 2012
Dear Guest,

Thank you for your generous comments. We are glad that Mona exceeded your expectations and you had a memorable stay with us.

We look forward to welcoming you back to The Oberoi New Delhi

The team at The Oberoi New Delhi
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Edinburgh, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2012

This hotel stands out with the excellence of the staff. Friendly, interesting and interested people who work hard to make a difference and without exception provide an outstanding service.
The restaurants provide a good variety of food from around the world and the chefs are very happy to show off their expertise, especially with Indian food.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, December 2, 2012
Dear Guest,

Thank you for your encouraging comments for our team, especially the chefs. Your feedback will be an inspiration for us to do better.

We look forward to welcoming you back

The team at The Oberoi New Delhi
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New York City, New York
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 25, 2012

I have never been to a better hotel in my life. The staff was more than accommodating, and after my stay of 5 nights, I feel that every employee there knew me by name. Every single one greeted me by name as I entered and exited. They truly care about their customers and their service. Words cannot describe how pleasant my stay was. The pool/fitness area is superb. The rooms clean with butler service. The restaurants, the best. Everything about my stay was perfect!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, December 2, 2012
Dear Guest,

Thank you for your positive comments about our hotel product, services and our team. We are glad that you and your family had a memorable stay.

We look forward to welcoming you back

The team at The Oberoi New Delhi
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Kolkata (Calcutta), India
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed November 25, 2012

I am a regular at the Oberoi, New Delhi. The Oberoi group has always had excellent service coupled with quality... Get hold of the right deals and you will end up on a High. They have free pick up and drop in Luxury Salons and a complimentary bottle of Scotch. After all its The Oberoi Group.. Need I say more...

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, December 2, 2012
Dear Guest,

Thank you for your continued patronage. We at The Oberoi New Delhi are glad that you felt pampered and looked after.

We look forward to welcoming you back

The team at The Oberoi New Delhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 20, 2012

Went there for Sunday Brunch with very high expectations due to all the glowing reports, sadly this was far from the normal Oberoi standards, service was very slow and non attentive, and the food was very mediocre, they seem to run out of many things, all in all very disapointing and untill I hear from others that this has improved I will not be back, not will many who attended this Sunday brunch.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, November 26, 2012
Dear Guest,

Thank you for your feedback. I am delighted we could speak.

We have taken note of your comments and have worked on your feedback. I assure you that you will see a marked difference on your next trip.

We look forward to welcoming you back

Reuben Kataria
Executive Assistant Manager
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UK
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

As you would expect from an Oberoi property, the service is excellent. Great city centre business hotel but made so pleasant with excellent attention to detail. Their fine dining Italian restaurant Travertino was probably the best meal of our trip with outstanding food, wines and service.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi-NewDelhi, Manager at The Oberoi, New Delhi, responded to this review, November 26, 2012
Dear Guest,

Thank you for your compliments regarding our hotel and services, particularly the meal at the Italian restaurant Travertino

We pride ourselves in serving authentic Italian fare and our chef Davide Rebecatto would be delighted to hear this feedback.

We look forward to welcoming you back
The team at The Oberoi New Delhi
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Additional Information about The Oberoi, New Delhi

Address: Dr. Zakir Hussain Marg, New Delhi 110003, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in New Delhi
#2 Luxury Hotel in New Delhi
#2 Business Hotel in New Delhi
#3 Romantic Hotel in New Delhi
#4 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Oberoi, New Delhi 5*
Official Description (provided by the hotel):
Multistory Cosmopolitan Hotel overlooking Delhi Golf Course, 5 km from city center. ... more   less 
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Also Known As:
Oberoi New Delhi
Oberoi Hotels New Delhi
Hotel Oberoi New Delhi
Oberoi Hotel Delhi
Oberoi Hotels Delhi
The Oberoi New Delhi
Oberoi Hotel New Delhi

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