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“Fantastic service” 5 of 5 stars
Review of Taj Mahal Hotel

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Taj Mahal Hotel
5.0 of 5 Hotel   |   Number One Mansingh Road, New Delhi 110011, India   |  
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Ranked #7 of 608 Hotels in New Delhi
Marrakech, Morocco
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Fantastic service”
5 of 5 stars Reviewed May 24, 2010

I stayed in this hotel on business, and I also stayed in Le Meridien in the same week. No comparison.
The Taj is amazing, the staff couldn't be faulted and the level of service was excellent. We ate in several of the hotel's restaurants, including the Japanese and Chinese restaurants, and the food was always beautifully presented. The staff at breakfast were extremely attentive, remembering your preferences from one day to the next, and the reception staff could not do enough to help, including when one of our party lost a mobile phone. The restaurant staff often brought us complementary drinks or desserts.
The outside pool area was a pleasant place to sit, even in the heatwave of last week, and again, complementary drinks and fruit were provided.
The only negative aspect of this hotel was the prices, particularly in the bar, but we found them to be similar in other hotels, without the fantastic service of the Taj, and I would have no hesitation in recommending this hotel to anyone.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMDNewDelhi, General Manager at Taj Mahal Hotel, responded to this review, May 27, 2010
We thank you for your positive sentiments on your overall experience at The Taj Mahal Hotel, New Delhi. We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to The Taj Mahal Hotel, New Delhi.

Digvijay Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,012 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Delhi
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 20, 2010

The rooms were excellent. Service was great. Hospitality couldn't have been better.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunfermline, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2010

I thought this was one of the best hotels I have stayed in in Delhi however I could only afford to be there as I was staying there on business.

Eating and drinking in the hotel is very expensive even by UK standards and one round of drinks in the hotel for 4 of us came to £40!

  • Stayed May 2010, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
78 reviews 78 reviews
76 hotel reviews
Reviews in 50 cities Reviews in 50 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 18, 2010

Stayed at Taj Mahal, New Delhi on several occasions during business trips to the city. The hotel is very centrally located near the Khan market Enclave and serves as a good stop for business travellers. In recent times, other hotels such as Shangri La etc have sprung up closer to Connaught circle so Taj may have lost out on the location advantage.

I like this hotel as it is predictable Taj quality - worldclass. I usually got an upgrade due to my Taj innercircle card and my frequent stays at this hotel. The bar is a great place to hang out after work and has Delhi's hip crowd during weekends.

The breakfast at the coffee shop is the usual 5 star spread with a mix of western and Indian dishes. I always find the internet in Taj properties to be prohibitive specially for a business hotel - almost $ 30 - 40 per day with taxes.

The rooms were always tastefully equipped but I hated the push button master control for the drapes, lights etc - why do hotels experiment with these fancy fittings which travellers need to get used to in short stays??!! Switching on the light in the middle for the night using these master controls are such a nuisance.

On weekends, I would walk to Khan Market area for shopping and for some local cafes. Khan market has several lifestyle and book stores.

I would always ask the hotel to arrange my airport transfers as Delhi airport can be unnerving for getting public transport.

Overall a good hotel but pricing steep: approx +200 USD + airport transfers.

  • Stayed June 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMDNewDelhi, General Manager at Taj Mahal Hotel, responded to this review, May 25, 2010
We thank you for your positive feedback on your overall experience at The Taj Mahal Hotel, New Delhi.

We have noted your comments on the master control for the drapes & lights which you felt inconvenient for short stays and will certainly share your feedback with our Corporate Project team for a review.

We also acknowledge your feedback on the internet charges and would like to clarify that we have tied up with an outside agency to provide us with the internet service in the hotel hence you may have noticed that the internet is on a chargeable basis. However, this is as per the prevailing rate offered by comparable hotels in the city for the similar services.

We value your patronage and look forward to having you with us in the near future.

Digvijay Singh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Top Contributor
190 reviews 190 reviews
102 hotel reviews
Reviews in 84 cities Reviews in 84 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed May 17, 2010

I stayed for a night in the Taj Mahal with my wife at the end of a week-long trip to India, having stayed there before on business. We chose a Club Room to get the extra level of service.
When the Taj Mahal Hotel opened in the 1970s it must have been out of this world. Today, though, there are plenty of good five-star hotels in New Delhi, and they make the Taj seem decidedly dated.
The service is the best feature of the Taj; there are plenty of staff members and they are very helpful and accommodating. The rooms small-ish, comfortable and old-fashioned, so if you are a business traveller used to high-end business hotels then you might be disappointed.
There is a very large outdoor swimming pool and a small gym; the changing facilities are rather limited so change in your room if you can.
One of the stand-out features of the Taj is Varq, its high-end Indian restaurant. It serves modern Indian cuisine and we had an absolutely knock-out meal here. Highly recommended.
The Club facilities are adequate. The Club Lounge is small, but the service is terrific. The afternoon High Tea served here is recommended, as are evening cocktails. One particular disappointment is that broadband internet is not included in the Club room rate; as this is an expensive hotel to begin with, having to pay extra for broadband is an annoyance.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMDNewDelhi, General Manager at Taj Mahal Hotel, responded to this review, May 24, 2010
We thank you for your positive feedback on your overall experience at The Taj Mahal Hotel, New Delhi. We have noted your comments on the ambience & décor of the rooms, pricing of wi-fi and facilities at the Gym which you felt not upto the mark. However, we will certainly take it further with our Corporate team.

We value your patronage and look forward to having you with us in the near future.

Digvijay Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jalandhar
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 12, 2010

the hotel was quite nice and staff was freindly.enjoyed the meal at the machan restaurant and adjoining bar ricks was quite a nice place to be.

  • Stayed April 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patna
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2010

Its a excellent hotel in Delhi with excellent service excellent food. Overall a very excellent hotel in Delhi.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Mahal Hotel

Address: Number One Mansingh Road, New Delhi 110011, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in New Delhi
#6 Luxury Hotel in New Delhi
#6 Romantic Hotel in New Delhi
#6 Spa Hotel in New Delhi
#14 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Mahal Hotel 5*
Number of rooms: 294
Official Description (provided by the hotel):
The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more   less 
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Also Known As:
Taj Mahal New Delhi
Taj Palace Delhi
Hotel Taj Mahal
The Taj Mahal Hotel
Taj Mahal Hotels
Taj Palace Hotel Delhi
Taj Mahal Hotel India
Taj Hotels New Delhi
Taj Palace Hotel New Delhi

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