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“Excellent hotel but check your bill” 5 of 5 stars
Review of Taj Mahal Hotel

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Taj Mahal Hotel
5.0 of 5 Hotel   |   Number One Mansingh Road, New Delhi 110011, India   |  
Hotel amenities
Ranked #12 of 597 Hotels in New Delhi
Nagpur, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Excellent hotel but check your bill”
5 of 5 stars Reviewed June 25, 2013

We would have to say that this is one of the best hotels we have ever stayed in. The decor is lovely and the location was fine but what made this hotel stand out was the excellent service! The staff had the right balance between being professional and friendly. Unlike many other 5 star hotels where the staff have an air of superiority or snootyiness, the staff here were helpful, caring and sincere. From the door man to the room attendants and all F&B staff. The buffet breakfast was lovely and each day we tried a different menu with plenty of familiar and unfamiliar items to both comfort us and tempt us. The pool was fantastic, big, clean and well supplied with towels and water. It was the perfect spot to cool down in the days before the monsoon hit Delhi. The worst part of the whole experience was when we were checking out. We had booked via the hotel web site and the offer was called the extended stay offer. There was another offer available called the stay for 4 pay for 3 offer - this is the one we thought we had booked. The web site was a little unclear, and as we were charged for 3 nights we thought that was correct. As we were getting into our taxi for the airport though we were informed that we owed another nights stay. They took a swipe of our credit card and we agreed to discuss once we had caught a flight. After several days, many phone calls and many emails back and forth we have worked out that 1) they had overcharged us on one of our rooms (we had 2), and 2) the stay for 4 and pay for 3 was not on offer at that property. So although it was a fantastic hotel the final bill experience was very sour and we would urge you to check the rate you were quoted and then check the amount you are being overcharged. I would also encourage the hotel website to more carefully label their offers - to reduce confusion for all. One final thing they don't seem to offer any environmental concessions - ie they offer to change your bed linen everyday! Really who needs that??

Room Tip: Views over city on both sides, plus one side has the pool. But either are great.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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954 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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English first
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 24, 2013

Very centrally situated, the Taj Mansingh is the best hotel at Delhi. Great attention to detail, brilliant staff and the warm feeling similar to being at home distinguishes this hotel from it's peers. The breakfast at Machan is great and has a very elaborate spread. The rooms are small yet very classy and Unique. A wonderful swimming pool too.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this review, July 4, 2013
Dear Sir,

Thank you for your very kind and thoughtful feedback.

Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.

It was indeed a pleasure having you at The Taj Mahal Hotel, New Delhi and we look forward to welcoming you again.

Regards

Satyajeet Krishnan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed June 24, 2013

It's a great hotel with on old world charm.Its a lively place be it there coffee shop Machan or the bar Ricks.The rooms look old but are in top maintained condition.Tiles in the bathroom are slightly stained but the service,staff,food,breakfast are all impeccable!The place exudes an old world charm and would definitely stay here again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this review, July 4, 2013
Dear Sir,

Thank you for sparing your valuable time to share your feedback on your recent stay at The Taj Mahal Hotel, New Delhi.

We thank you for the valuable feedback and will definitely take corrective actions.

It was indeed a pleasure having you at The Taj Mahal Hotel, New Delhi and we look forward to welcoming you soon again.

Regards

Satyajeet Krishnan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 24, 2013

A lovely experience, excellent location and view from the room. Room service was very nice. Great staff as expected from Taj. Best hotel in New Delhi. Metro station not very far - if you are looking at getting a first hand experience of location. Upmarket hotel. Highly recommended. Breakfast was good.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this review, July 4, 2013
Dear Sir,

Thank you for your very kind and thoughtful feedback.

Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.

It was indeed a pleasure having you at The Taj Mahal Hotel, New Delhi and we look forward to welcoming you again.

Regards

Satyajeet Krishnan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LUCKNOW
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 24, 2013

This is an excellent property in the most happening area of the National Capital of India, New Delhi. The property is excellent in design and the staff is very courteous. Security arrangements are excellent. Restaurants are pricy, but very tastefully done. If you pay high price for tea, you will be delighted the way it is presented. The hotel is capable of organizing big conventions. If you are in a queue for dinner on the lawns, some of the staff, probably hired from outside, may loose their cool. But mostly they are good.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this review, July 4, 2013
Dear Sir,

Thank you for sparing your valuable time to share your feedback on your recent stay at The Taj Mahal Hotel, New Delhi.

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team.

I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.

Regards

Satyajeet Krishnan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jhansi, India
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 19, 2013

This place feels heavenly in terms of everything a traveller needs. The place, make, upkeep of the hotel is excellent. Courteous, friendly staff is what you find everywhere in this hotel. They are ever ready to cater to guest's need and requirement. The check in staff was pleasing and helpful. The buffet breakfast is the best I have ever had. I was just talking to one of the chefs that if the sambhar is without onion without garlic, but to no avail, but he offered me to order and he would get it. I told him I was getting late and sat on my table eating fruits. And to my surprise, he presented me with a bowl of sambar without onion and without garlic within a few minutes telling it came before I went.The sambar tasted awesome with the right mix of spices even though it was prepared so fast. The taste of the breakfast food is what we long for even in many five star hotels. Amd for this experience I think this hotel is seven star hotel. Truly this hotel creates unique experiences for its guests. I am overjoyed by this small experience which will truly leave an indelible impression forever and force me to choose Taj Mahal New Delhi for all my further stays in Delhi without trying for other hotels in the city.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTMD, General Manager at Taj Mahal Hotel, responded to this review, July 4, 2013
Dear Mr. Bansal,

Thank you for sparing your valuable time to share your feedback on your recent stay at The Taj Mahal Hotel, New Delhi.

I am pleased to note that our services and facilities were to your satisfaction.

It was indeed a pleasure having you at The Taj Mahal Hotel, New Delhi and we look forward to welcoming you again.

Regards

Satyajeet Krishnan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

Great hotel with everything you could ask for. The staff are brilliant and nothing is too much trouble for them. The swimming pool area is lovely and it is very convenient to the diplomatic area. Highly recommended!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Mahal Hotel

Address: Number One Mansingh Road, New Delhi 110011, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in New Delhi
#7 Spa Hotel in New Delhi
#8 Luxury Hotel in New Delhi
#10 Romantic Hotel in New Delhi
#12 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Mahal Hotel 5*
Official Description (provided by the hotel):
The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more   less 
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Also Known As:
Taj Mahal New Delhi
Taj Palace Delhi
Hotel Taj Mahal
Taj Mahal Hotel India
Taj Palace Hotel New Delhi
Taj Hotels New Delhi
Taj Palace Hotel Delhi
Taj Mahal Hotels
The Taj Mahal Hotel

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