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“Best service ever” 5 of 5 stars
Review of Taj Mahal Hotel

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Taj Mahal Hotel
5.0 of 5 Hotel   |   Number One Mansingh Road, New Delhi 110011, India   |  
Hotel amenities
Ranked #11 of 593 hotels in New Delhi
Birmingham, United Kingdom
Top Contributor
102 reviews 102 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
36 helpful votes 36 helpful votes
“Best service ever”
5 of 5 stars Reviewed January 27, 2013

I can only echo many of the fantastic reviews already on this site. Customer service was exceptional, nothing was too much trouble. Added to that little niceties that you wouldn't expect like multiple bottle of water in the room free every day. Very comfortable rooms, leisure facilities, pool. Excellent buffet breakfast and restaurants. Not the most cost effective place to stay but a case of you get what you pay for!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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Surrey, UK
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 26, 2013

Had 2 stays here in January 2013 - 12 nights in total.

Rooms are large and immaculately clean - although mine felt just a little tired/dated - particularly the bathroom.

Great choice of eating/drinking options. Buffet breakfast was good, with large number of options available to order included in the price - i.e. dosas, waffles etc.

Liked the view from my room - I was able to watch the Dress Rehearsals of the Republic Day Parade fly-pasts.

Staff & Service near immaculate.

Hotel well located for airport, Connaught Place Area, Khan Market, Lutyen's Delhi etc.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2013

We had booked into the Taj Vivanta but due to a burst water pipe in our room we were transferred the Taj Mahal which is quite close by. A fantatstic hotel! Luxurious rooms, amazing service, spotlessly clean. A great location for tourists, very central to all sights and walking distance to India Gate and Khan Market - a really good spot for restaurants. Breakfast was superb with waiters looking after our every need in a very professional and unobtrusive manner, Porters and concierge were outstanding and not demanding a tip for every little service like in many Indian hotels. Even better was that we got the room for the Vivanta rate (Rs 10200 per night) - I doubt that this hotel would normally charge that rate for 3 people in one room. The only minor complaint was that the rooms are a little small for 3 adults, but since we spent very little time in the room it really did not matter. This hotel provided better service than any 5 star hotel that I have stayed in anywhere else in the world - including Australia, Europe and Asia.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Top Contributor
101 reviews 101 reviews
76 hotel reviews
Reviews in 51 cities Reviews in 51 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed January 25, 2013

Having travelled from the sister hotel in Mumbai, I moved onto New Delhi. I have stayed here around 18 months ago, and it was good to return to find the staff on the money yet again, very polite, cannot do enough, without ever being intrusive. Many other hotels should take note of this.

Everything through the establishment is very old world, whilst being of high modern standards. The foyer is great for a coffee meeting or just relaxing. The coffee and tea bar, served what is without doubt the best cup of English Breakfast tea I have ever had, anywhere. I ate twice in Wasabi, which again has great food, informative staff, and a fabulous atmosphere. The rooms are well appointed, and bedding etc first class. My only slight downside is the bathrooms are ready for an upgrade, but hey, you don’t staff in the bathroom, whether on business or holiday.

The hotel itself is situated within walking distance (say 20 mins) of Parliament Buildings, India Gate, and Ghandi memorial, etc. Or you can use Tut Tuts, etc, very cheap. I ran both is time and last time in new Delhi, and the area is very safe for tourist.

Finally, I had a problem with an internal flight, and the travel desk went out their way to resolve the issue, even travelling to the airport to meet with the airline concern, and at no charge to me. I cannot praise this level of service highly enough.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
80 reviews 80 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed January 24, 2013

Once the grande dame of Indian hotels the Taj Mahal remains one of Delhis finest , if no longer the best, hotels. Room $480 a night including breakfast and a single airport transfer in a Jaguar.

Pros : 1970's high rise. Great leafy location within 2 minute walk of the Kahn market. Some rooms have a superb view onto the city centre, Viceroys Lodge and India Gate. The sight of great flocks of green parrots nesting at sunset quite remarkable. Staff, as in most high end Indian hotels , warm and generally friendly. Good security. Large open air pool in garden. Excellent sensibly priced lobby shop offering a wide range of quality gifts and souvenirs - a recent and much appreciated Taj innovation. Entrance hall and public areas stylish and calm. Checkout exemplary for speed and accuracy.

Cons : Away from the entrance hall the decor is getting tired - a sign that the hotel is in need of some tlc and investment. Coffee shop gets hectic at breakfast time, furniture chipped, decor in public areas could do with refreshing. Bar like something you'd find in a truckstop on I-85 - quite out of keeping. Service at Varq has recently become slow and inefficient. Mr. Ming the Chinese restaurant the best of the bunch - staff efficient and welcoming - Peking Duck the best in India.

Cons : Some rooms modern and spacious. Others of the 1970's Holiday Inn variety. Club Lounge a pleasant enough place but gets crowded.

Conclusion : Get a good room and you'll be happy. Get a bad one and your impressions will be less favourable. A sensible place to stay although beginning to show its age . More a good four star than a five star. Difficult to beat the location. Rate packages inclusive of breakfast and airport transfer represent compeling value for money.

Room Tip: Try to get a room garden side. Club rooms on high levels quieter, larger and with excellent views. I...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 23, 2013

Attended a Wedding Anniversary party..The service, the ambience, the food everything was perfect which you would expect out of a 5 star..not even a single glitch in terms of work and it surely reflects the taj hospitality..one should always consider this property for any celebrations or even for any interaction with any of your official meetings..

Room Tip: Saw a glimpse of the rooms..any room is good to stay..
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
67 reviews 67 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Exquisite hotel, amazing service. Fantastic location, walkable to Khan Market. Provides a great respite/base while staying in chaotic Delhi. There is a Morimoto restaurant inside- wish I had gone! Rick's bar feels quite sophisticated and clubby on the first floor.

Stayed January 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Mahal Hotel

Address: Number One Mansingh Road, New Delhi 110011, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in New Delhi
#7 Romantic Hotel in New Delhi
#7 Spa Hotel in New Delhi
#8 Luxury Hotel in New Delhi
#14 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Mahal Hotel 5*
Official Description (provided by the hotel):
The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more   less 
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Also Known As:
Taj Mahal New Delhi
Taj Palace Delhi
Hotel Taj Mahal
Taj Mahal Hotel India
Taj Palace Hotel New Delhi
Taj Hotels New Delhi
Taj Palace Hotel Delhi
Taj Mahal Hotels
The Taj Mahal Hotel

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