From the start when I landed into Delhi International Airport [name of airport] to be received from the Taj Driver AND the Guest Relations Manager at 1am, that there was something special about this property and its service. We arrived in a standard car to be greeted at the door with exceptional quality service from the Guest Relations team who knew my name and also somehow worked out that I was very tired and I wanted little hassle to get to the room.

I was guided to my room without any formality as it was to be taken care of in the room by my welcoming butler. I was upgraded non-the-less to the Taj Club and the service was beyond expectation.

I felt royal, important and secure – the team at this property are the best I have ever experienced in all my years of travel.

The room was appointed with the best quality fittings and in India where 5 star is a highly competitive arena – this Taj Property has got it right.

The bed was luxurious, the mini bar reasonably priced, the food at the restaurants stunning.

For a business hotel, this is the one to stay at – the room rate was around Rs. 11,000 (USD$250) a night so the value for money is certainly being served up to you as a guest.

This is the only hotel to stay in New Delhi in my opinion.

Pros: Service, Attentive staff, Great food, great little mini-golf course out back!

Cons – None that I can think of

Taj group hotels are excellent by local standards but north american travellers may not find these exceptional in terms of interiors of the hotel.

However, it is the service at Taj Palace which makes it stand apart compared to most north american hotels.

Though not like a king but the prompt service makes you feel that you are the only person staying in the hotel.

Also those who love to eat, food is excellent and buffet breakfast is very unique.

this hotel is located near to the airport. surrounding is highly secured as many diplomat missions nearby. the exterior looks tired as many have commented. however, the lobby looks grand and class in many respects.

check- in: front desk staff is generally friendly. always smile. and efficient.

room: adequately appointed though many items look out-dated. but definitely acceptable. WIFI is avaliable. 24 hr costs around USD 20.

GYM is also well equipped though small area.

Restaurant: staff could be quite rude sometimes though overall okay. but the manager showed a bit of attitude.

The restaurant service is good, typical of most Indian establishments. Rooms and hallways are a bit tired, and in need of a major upgrade (and soon!) particularly at the price the rooms are offered. Staff courteous.