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“Great stay, Courteous staff” 5 of 5 stars
Review of Taj Palace Hotel

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Taj Palace Hotel
5.0 of 5 Hotel   |   Sardar Patel Marg, New Delhi 110021, India   |  
Hotel amenities
Ranked #6 of 626 Hotels in New Delhi
Certificate of Excellence 2014
Pune, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Great stay, Courteous staff”
5 of 5 stars Reviewed April 29, 2011

We were a group of 3 adults and were pleasantly surprised when we were upgraded to the Presidential Garden Suite of the hotel. The suite had 2 bedrooms, one dining room, one living room, a study, a kitchenette, 3 bathrooms and a large garden. The room interiors appeared slightly old and could have been much better for a presidential suite. Food at the hotel was average and not too great (I personally prefer food at ITC hotels over that in Taj hotels). The spa was good and the hotel staff was very courteous and helpful. Overall, we had a great stay.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,249 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Trivandrum
Top Contributor
70 reviews 70 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 17, 2011

This is a wonderful hotel--very well located and easy to get around to the industrial areas and to gurgaon. The airport is quite close by too and convenient to get to.
Being a premium property, this definitely does have the best servce that you are likely to get across the taj hotels. I was lucky to get an upgrade to the club floor. Rooms are excellent and the service is among the best too

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pune
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 16, 2011

An excellent hotel with an unbeatable aura of luxury. Ideal for the big-business client! A great gym with super-friendly staff, great buffets, excellent a la carte, and great service. The surrounding lawns are beautifully kept and the over all ambience is superb.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vienna, Austria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 3, 2011

We enjoyed our stay in this hotel for the following reasons:
- absolutely clean rooms;
- great service;
- friendly and hospitable staff;
- spa and massage by qualified personnel;
- pool view from the room;
- super restaurants with authentic Indian food;
- restaurant Orient Express, which is one of the number ones restaurants in Asia.

Our stay coincided with my birthday, the hotel staff arranged bouquet of flowers and a cake to the room.
On arrival day we were treated to welcome drinks of our choice. Besides, mini-bar was very well supplied, there were also all necessary amenities (teapot, tea bags, various instant coffees) for hot drinks in the room.
The rooms were cleaned twice a day, if other was not requested. Cleaning staff was ready any time during a day for fulfilling their duties.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed March 29, 2011

I have stayed at all top hotels around the world, like the Golden tulip, Nikko,Hilton etc. but i felt the stay at Taj Palace was unique experience. The service the unmatchable. Right from the moment you get down the car to enter car to the point where you say bye to hotel, the hospitabilty and service is so so good. The hotel staffs were so nice and offered an upgraded suit to me. The food was also excellent. The ambience was unmatchable!!!!. I simple would love to stay at TAJ hotels.

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai (Bombay), India
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 26, 2011

The hotel is very good, specially for a business traveler every thing available, write from a internet connection till a desk for working, tea pot for making having tea while working on projects. for relaxing flat-screen TV, comfortable armchair and a bathroom with a bathtub.
Ayurvedic massages at Taj Palace’s first-rate spa or a beauty treatment at the salon.Staff can attend to travel, childcare and banking needs.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mumbai
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 26, 2011

The Taj brand needs some serious help. it user to be the barometer of quality and service, and as an Indian, I have fond memories of my Taj experiences. However, my recent experiences leave me feeling unsatisfied. And the Taj Palace, Delhi, just underlined this.

When one pays above Rs 20,000 for a Club room, one expects exceptional service and quality. yet I found the staff to be badly trained (loud voices, inappropriate responses), and the decor to be outdated. My club room was too gadgety with lots of shiny switches, but overdone. There needs to be a sense of discreet style instead of jamming a room with magazines, papers, lamps and accessories.

Would recommend Taj take a deep look at their mission and values and understand how to craft a new path for the new century.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Palace Hotel

Address: Sardar Patel Marg, New Delhi 110021, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#4 Romantic Hotel in New Delhi
#5 Luxury Hotel in New Delhi
#5 Family Hotel in New Delhi
#7 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Taj Palace Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Modern crescent-shaped hotel situated on 6 acres in the diplomatic enclave, 15 minutes from city center. ... more   less 
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Also Known As:
Taj Palace New Delhi
Hotel Taj Palace
Hotel Taj Mahal Palace
The Taj Mahal Hotel New Delhi
The Taj Mahal Hotel Delhi
Taj Mahal Hotel Delhi
Taj Mahal Hotel New Delhi

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