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“Lovely hotel, great staff” 4 of 5 stars
Review of The Metropolitan Hotel & Spa New Delhi

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The Metropolitan Hotel & Spa New Delhi
5.0 of 5 Hotel   |   Bangla Sahib Road | Connaught Place, New Delhi 110001, India   |  
Hotel amenities
Ranked #77 of 594 hotels in New Delhi
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely hotel, great staff”
4 of 5 stars Reviewed April 29, 2013 via mobile

We stayed here a total of 7 nights in 3 separate stays whilst travelling in India .the rooms, pool and hotel in general was very clean. The staff were all outstanding and couldn't do enough for us . A special mention to Promad in the chutney restaurant in the hotel who we became friendly with and he was brilliant with the kids .
A couple of things to bear in mind; Delhi is noisy and the front rooms of the hotel are quite noisy at night. We moved to a poolside room and it was much quieter.
There are a lot of taxes added to the final check out bill so be mindful of this when you book.
Also the prices in the bar and restaurant are quite pricey and on a par with staying in a five star so don't expect a cheap meal although we couldn't fault the food itself or the service.
If you want a cheap meal but also a really good one we discovered Bangla foods a short walk from the hotel . It's cheap and cheerful but the food was lovely and was served quickly. It's more of a fast food type place so don't expect restaurant type service but the food was worth it!
All in all we would stay at the met again. We have a 4 and an 8 year old and they loved it! As did we!

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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Aveiro, Portugal
Top Contributor
75 reviews 75 reviews
58 hotel reviews
Reviews in 52 cities Reviews in 52 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 28, 2013

All the staff and personnel are friendly and helpful, as you would expect in a 5 star hotel. The décor in the rooms is in need a repair with damage to all surfaces. Huge king size bed. We didn’t like the red metal bed side metal tinny sounding tables – too utilitarian. But the room was spacious with a good work surface and plenty of power points. Our major issue though was the charges for internet – 30 minutes for INR125 plus tax, 3 hours 350 and 24 hours 7.50 and if you chose one of the “by hour” times, once you logged on you lost the rest of the hours and they did not carry over till the next time. So if you wanted to buy three hours, you were in for a three hour session or lose the remaining time. The loo rolls were extremely thin and inexpensive and the bathroom towels were on the small side although of good quality. The shower was wonderful. There was only one bathrobe. The breakfast was superb and we even got bacon! overall a comfortable stay.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 25, 2013

I do hate to say this,but our "welcome" here was the worst that I have had in India for 3 months.I found out the hard way that this is a business hotel.We had the usual language problems,and the frustration that follows.I liked the location,because we enjoy a walk and finding outside places to eat.If it was not for the Assistant Front Office Manager Saurabh Srivastava,who help us a great deal,our stay would have been much more stressful.Would I stay again,probably not,sorry.

Room Tip: If the hotel is having a around the pool function,then being on the front of the hotel is prefered.B...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kuala Lumpur, Malaysia
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 22 cities Reviews in 22 cities
196 helpful votes 196 helpful votes
5 of 5 stars Reviewed April 22, 2013

I love this hotel for the fact that
The staffs are very helpful, always smiling and as soon as I checked in for the night before I went home ,they have showed so much empathy especially Mr Manish Khanna.

The food at chutney was delicious

The room is beautiful and mine comes with a beautiful view and so does the pool area.

The souvenir shop that allows you to do last minute shopping at reasonable price

But number one reason is always the people! I will come back...though not so soon.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chiang Mai, Thailand
Top Contributor
121 reviews 121 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed April 22, 2013

All staff here were helpful and courteous, and obviously well-trained in customer relations. The room, a deluxe, was airy with plenty of light, comfortable bed, and funky decor. Breakfast offered plenty of choice of western and Indian food. The bathroom was not especially well designed as the door had to be pushed aside to access the toilet. Otherwise a 5-star experience, and very conveniently located to Connaught Place, taxis, tuk-tuks, and the Metro. We have booked to stay again!

Room Tip: our room faced the pool side which was very quiet and serene.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 20, 2013

After experiencing small local hotels in various places in India, staying at this hotel was a kind of remedy for the recovery. I love India and will visit this country definitely again.... I had good time in all places that I visited. However, it is true that everything was so different from my usual life.
In the room of this hotel, I was feeling very secure.

Everything is modern, luxurious and classy. The food of the room service was also tasty.
Usually, at this kind of large hotels, the service is good but tend to be business like. Though, people were all so nice. Especially, the people at the front desk were very kind and warm-hearted. When I had a problem with one airline company, they helped me a lot. They could stand in my position and imagined very well how I was feeling. I'd never had such a great experience with someone at the hotel front desk before.

Will absolutely stay at this hotel in Delhi again in future.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
67 reviews 67 reviews
65 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed April 20, 2013 via mobile

During my visit everything was just perfect except the checkin and checkout process. Very Good property. Everything is just perfect. Pool, Food, Rest of the Staff apart from Reception. My room was upgraded to club class. Everything was just great. Spa is awesome. Truly rejuvenating and relaxing. What a perfection and I remember that guy in men room Sunil. Couldnt tip him as I was low on cash but what a guy. He took vare of every small thing I may have required. With him washroom in spa was like on auromation. The thing you think of thay you need, you see him standing in front of you with it. Been to so many spas but for this guy I will come back to spa atleast. During checkin as soon as I approached reception. I said I have a reservation ans this girl standing in front without even greeting. Can I have ur ids please. As id I look like a fraud. There was nobody else at the reception. I atleast deserved Hi or Good Evening. But this girl whom I saw at 7 pm in evening was again at reception at 9am. May be hotel has less staff to take care of the guest buy stilll that doesnt give her reason to disrespect guests. Apart from this hotel is value for money and very good. Dont expect respect at reception. Rest all is awesome about the property

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Metropolitan Hotel & Spa New Delhi

Also Known As:
The Metropolitan Hotel And Spa New Delhi
Metropolitan New Delhi
Metropolitan Hotel Nikko Delhi
Hotel Metropolitan Nikko New Delhi
Metropolitan Hotel New Delhi
Address: Bangla Sahib Road | Connaught Place, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in New Delhi
#35 Luxury Hotel in New Delhi
#45 Family Hotel in New Delhi
#65 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Metropolitan Hotel & Spa New Delhi 5*
Official Description (provided by the hotel):
THE METROPOLITAN HOTEL & SPA, New Delhi, a newly renovated Five Star Deluxe full service hotel, is located in the heart of the business and commercial hub of New Delhi, and provides easy access to most of the corporate and financial centres, ministries, embassies and the International Trade Fair grounds. THE MET is the perfect destination for an international traveler looking for easy access to doing business in New Delhi. This urban oasis in its New Avatar with its luxurious ambiance and lush landscaping is an experience in itself. THE MET, a fine blend of style and substance, is a member of Luxury Collection of Great Hotels of The World, an international hotel marketing brand. Each of the meticulously designed guest rooms and suites at the hotel features personalized comfort, luxury and all the necessary amenities to satisfy the modern discerning traveler. The Met houses renowned restaurants to mesmerize guests with eclectic options to choose from distinctive dining and wining experiences. To the global gourmet, The Met offers the award winning Sakura, India's first Japanese restaurant, Chutney, Bar + Tandoor, offering dinners an indigenous fusion of pan–Indian cuisine, Zing, the all-day world cuisine restaurant featuring an international platter set to tantalize the taste buds. The Met has been awarded with Certificate of Excellence 2012 by Tripadvisor, Best Hotel India by International Hotel Awards Asia Pacific and Luxury City Hotel 2012 by World Luxury Hotel Awards.In addition, The Met has a full service Business Center, Club Lounge, stylish Banquet Halls and Meeting Venues, Neoveda Health Spa with Swimming Pool to provide the extras that our corporate business traveler expects. The hotel is home to Craft House a luxury lifestyle store, with its exclusive range of Indian handicrafts, pashmina, jewelry, Ayurvedic spa products and the most unusual and unique Indian tea selections. The Met’s passion for excellence endeavors not only to satisfy, but also to surpass all the needs of its guests to ensure that they LIVE MET SMART. ... more   less 
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