I was fairly excited about this place after checking out other reviews and the photos. Overall though, the experience was just ok.
The good: restaurant and housekeeping staff were a-one. Good location close to Connaught Place and India Gate. Had a great driver, Raj, arranged through the hotel for a day trip to The Taj Mahal. Highly recommend him. Very clean, comfortable rooms.
The bad: While the room was small the window was so incredibly dirty we couldn't even see out. It was like a glass that had gone into a dishwasher too many times--very cloudy. Too bad as it probably would have been a nice view. The worst was the following though: 1. When I went to confirm our Agra day trip they couldn't find the reservation I'd made, even though I showed them the email chain. So had to go through the hassle of getting that set up again. 2.There's an elevator to the lower-level shop. My mom was on this trip and has problems navigating stairs. We were shown the stairs to that shop and were told that the elevator was broken. So she had to carefully navigate stairs. I tried the elevator and it worked, no problem 3. The night before leaving we arranged a car to take us to the airport the next day at 5 AM. On coming down with our luggage we were asked if we were expecting a car. It turns out the guest relations person did NOT reserve our car, so we had to rush around at the last minute getting that arranged. There was also a lot of late-night construction going on outside the hotel, that interrupted our sleep.
Overall it was the small things that the hotel was lacking for me. I don't think I'd stay here again, even though I'm in New Delhi a few times a year. My whole family was left unimpressed.