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“found this hotel very comfortable.check in facilities v quick.reception areas look a bit detatched.rooms very well lit.” 4 of 5 stars
Review of The Metropolitan Hotel & Spa New Delhi

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The Metropolitan Hotel & Spa New Delhi
5.0 of 5 Hotel   |   Bangla Sahib Road | Connaught Place, New Delhi 110001, India   |  
Hotel amenities
Ranked #55 of 593 hotels in New Delhi
london
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“found this hotel very comfortable.check in facilities v quick.reception areas look a bit detatched.rooms very well lit.”
4 of 5 stars Reviewed March 13, 2013

Ii had a very comfy stay. Hotel may lack razzmatazz as you enter but it more than makes up for it in comfortable clean rooms that are very well lit.room service and cleaning. Services were superb. I did miss any drawers for parking vests,socks etc. Entry key well magnetised.never faded during my 9 nights stay. I would like to make a special mention of mr sameer behl in zing cafe incharge of breakfast service who was so caring and pandered to any need with super enthusiasm. Billing system can be a bit confusing and one has to have an accountancy background to unravel reception staff's explanations. Chutney restaurant has a big choice.staff extremely friendly but temperature wise food was not warm enough .If only kitchen staff paid more attention. Spa services were very good but they could do with new bright towels. Beware of loads of govt luxury taxes /service charges that bump up the bill by app 30%.

Room Tip: Go for higher floor
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Melbourne
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 13, 2013

My wife and I had a great three days at this hotel.

All staff were very friendly and went that extra mile to make our stay enjoyable. Whilst most staff in Delhi hotels have been nice to us, it seemed every single member of staff in this hotel did their upmost to make us feel welcome.

We both used the spa facilities which were very good and not overly expensive for a large hotel. Both restaurants were of a high standard and worth a visit even if not staying in the hotel.

We were happy with our room which was large and clean

Only niggles were minor such as not being allowed to have beer on the pool terrace, and the pool terrace itself seemed like an area of unfulfilled potential. It would have been nice if the hotel had more outdoor table seating, rather than just the two tables on offer and more green plants too, it's rather barren.

Also, make sure you agree a price with the Met taxi drivers before you embark on a day trip or one way journey with them. Whilst this applies to all taxis in the city, we thought the affiliated hotel taxi drivers would a bit more transparent with their pricing.

Our final minor grievance was that they don't a gratuity policy like the Leela Palace does (ie where you can leave all tips at the end and staff share them), so it means the bell boys/room service staff hover in the room in the hope of getting a tip, which can be uncomfortable.

We would definately stay here again, whilst it's not cheap it offers a great alternative between budget accomodation and very expensive luxury accomodation.

Room Tip: Club Floors 6+7 are best
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 12, 2013

We stayed here for only a couple of nights when visiting Delhi. I was expecting a radison/marriott style hotel, but this was definitely a step up. The hotel is spotless and lofty - a welcome change from small bed and breakfasts. The rooms were clean and luxurious. The staff was incredibly helpful, spoke flawless English, and gave us an extra late check out. It's also really nice that the hotel offers multiple restaurants (we tried three, and were happy at all) and a beautiful pool, in case you feel like relaxing instead of facing Delhi's busy streets. The location was convenient for everything we did. The spa was ok, not the highlight of the hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 13, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our hotel as spotless & lofty, rooms very clean & luxurious, staff incredibly helpful,beautiful swimming pool, location as convenient, good choice of three restaurants- Indian restaurant Chutney Bar + Tandoor, World cuisine restaurant Zing and authentic Japanese restaurant Sakura.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quatre Bornes, Plaines Wilhems, Mauritius
1 review
4 of 5 stars Reviewed March 12, 2013

My spouse and myself stayed at the hotel for one month. Staff very well trained and always helpful
Clean room and well serviced. Good location as not far from Airport, 5 minutes from Connaught Place by Richshaw and can even reach there by foot. Security check very strict at entrance which gives a feeling of security while on Hotel premises. The breakfast buffet which is complimentary is well set everyday with a variety of food to meet the expectation of everyone. For anyone staying at the hotel do know that at buffet there are food items that are on request also. The personnel is very helpful. Usually we have to wait some time before the tea arrives; this is an item which should be served readily. However we believe that the dinner buffet or any food item on the menu card is not value for money. could not enjoy the pool as it was not a heated one. On the overall we would recommend this hotel. Please convey our special thanks to Mr Kapil from the Zing , Miss Rubeena and Mr Rakesh of the reception desk who have been very helpful and generous in their attitude towards my spouse on the two occasions that she stayed alone at the hotel while i was on business trips.

Room Tip: choose a room which gives on the main road.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 13, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us.We also thank you for special mention about few of my colleagues.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaunas, Lithuania
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 11, 2013

I stayed in hotel for few days and I had really good experience. The hotel is situated not far away from central Delhi, just 20 minutes from airport. The restaurant food is nice, but quite expensive. Overall rooms, lobby and atmosphere is nice and I definitely recommend it.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 12, 2013
Dear Guest,

“Nice Hotel in Central Place” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us and thank you for rating our rooms spacious, very clean, massages excellent at NeoVeda Spa and facilities better than expected.

We at The Metropolitan Hotel & Spa, strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 11, 2013

We stayed here during our last few days in India as a treat. It's a pretty nice hotel, the rooms are comfortable, bathroom nice and the staff helpful. We had a kettle that was broken in our room which I asked to be replaced and it was not, apart from that the room cleaning was excellent with tea being restocked, etc. the breakfast was ok, a buffet style and big but a few times I had to ask them to bring us tea, coffee, etc as we'd been waiting for a while. Which is not what I'd expect when paying top prices. The wifi is also extortionate at 750 rupees, still it's a good connection but very expensive. we used the steam room also, staff were attentive, too much so at times to the point I had to ask them to leave the changing room so I could change as there was about 3 members of staff in there and I was also asked to fill out my room details mid-changing privacy needs to be thought of more, especially as I had already given details on reception! Also, the pool is not heated, which is surprising seeing as its outside and a top hotel!

Generally it was a good stay, but a few changes could make it even better.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 12, 2013
Dear Guest,

Thank you for sharing your feedback here. We are happy to note that you found our hotel pretty nice, rooms comfortable, bathroom nice and staff helpful.

Regarding your experience at our coffee shop & spa, we have briefed the entire team so that none of future guests experience the same. We regret the inconvenience caused to you. We are offering free wifi in summer months with deluxe room to all our guests booking through our website so you can avail this special offer for your next visit.

We will look forward to your return visit to our hotel in the near future

With Warm regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2013

Was very pleased by the helpful staff, the pleasant room, and the location, close to the Cottage industries emporiums.
Breakfast buffet was very good, but the buffet dinner could be better. The meals in Spice restaurant are good value for money.
The staff was very helpful in providing a doctor when I needed one.

Room Tip: Choose the front rooms, facing the morning sun.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 12, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our staff as helpful, rooms as pleasant, location central, breakfast buffet very good.We also thank you for special mention about our Zing restaurant where we serve international cuisine.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Metropolitan Hotel & Spa New Delhi

Address: Bangla Sahib Road | Connaught Place, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in New Delhi
#27 Romantic Hotel in New Delhi
#28 Luxury Hotel in New Delhi
#41 Family Hotel in New Delhi
#51 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Metropolitan Hotel & Spa New Delhi 5*
Official Description (provided by the hotel):
THE METROPOLITAN HOTEL & SPA, New Delhi, a newly renovated Five Star Deluxe full service hotel, is located in the heart of the business and commercial hub of New Delhi, and provides easy access to most of the corporate and financial centres, ministries, embassies and the International Trade Fair grounds. THE MET is the perfect destination for an international traveler looking for easy access to doing business in New Delhi. This urban oasis in its New Avatar with its luxurious ambiance and lush landscaping is an experience in itself. THE MET, a fine blend of style and substance, is a member of Luxury Collection of Great Hotels of The World, an international hotel marketing brand. Each of the meticulously designed guest rooms and suites at the hotel features personalized comfort, luxury and all the necessary amenities to satisfy the modern discerning traveler. The Met houses renowned restaurants to mesmerize guests with eclectic options to choose from distinctive dining and wining experiences. To the global gourmet, The Met offers the award winning Sakura, India's first Japanese restaurant, Chutney, Bar + Tandoor, offering dinners an indigenous fusion of pan–Indian cuisine, Zing, the all-day world cuisine restaurant featuring an international platter set to tantalize the taste buds. The Met has been awarded with Certificate of Excellence 2012 by Tripadvisor, Best Hotel India by International Hotel Awards Asia Pacific and Luxury City Hotel 2012 by World Luxury Hotel Awards.In addition, The Met has a full service Business Center, Club Lounge, stylish Banquet Halls and Meeting Venues, Neoveda Health Spa with Swimming Pool to provide the extras that our corporate business traveler expects. The hotel is home to Craft House a luxury lifestyle store, with its exclusive range of Indian handicrafts, pashmina, jewelry, Ayurvedic spa products and the most unusual and unique Indian tea selections. The Met’s passion for excellence endeavors not only to satisfy, but also to surpass all the needs of its guests to ensure that they LIVE MET SMART. ... more   less 
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Also Known As:
The Metropolitan Hotel And Spa New Delhi
Metropolitan New Delhi
Metropolitan Hotel Nikko Delhi
Hotel Metropolitan Nikko New Delhi
Metropolitan Hotel New Delhi

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