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“Reception needs to get its act together!” 4 of 5 stars
Review of The Metropolitan Hotel & Spa New Delhi

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The Metropolitan Hotel & Spa New Delhi
5.0 of 5 Hotel   |   Bangla Sahib Road | Connaught Place, New Delhi 110001, India   |  
Hotel amenities
Ranked #77 of 594 hotels in New Delhi
Melbourne
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Reception needs to get its act together!”
4 of 5 stars Reviewed February 20, 2013

I chose "The Met" because it has been refurbished and Lalit was TOO expensive. However, the reception staff never gave me messages and generally were below the standard of other departments of the hotel. The waiting staff and the concierge team were very good. Rooms are large, lighting excellent and it is a very comfortable property.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 11, 2013
Dear Guest,

Thank you for sharing your feedback here. We are happy to note that you found our hotel as very comfortable, rooms large, lighting excellent, our concierge and service staff very good.Regarding your experience at the front desk, we have briefed the entire team so that none of future guests experience the same. We regret the inconvenience caused to you and assure you of improvement in their services too.

We will look forward to your return visit to our hotel in the near future

With Warm regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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879 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed February 17, 2013

We had booked by the travel agent .We stayed here as a group of six people, total of 40 nights.We were very comfortable and treated very well. I particulerly enjoyed the 24 hrs restaurent most, which serve delicious food .Others in the group enjoyed at the spa.The Rooms are very spacious and comfortable. Complimentry bottle of water is always available. The reception desk is very effeciant and has a huge team of very competent staff .Service and all the facilities are execellent at the met .The Place is very clean and whole team is very friendly.I also organised an event for 65 guests.The met organised every thing for me.The Met is a very good base to travel from for the rest of india.I found the front desk manager , Mr Saurabh most helpul and vey competent. The stay of a combined total of 40 nights was only possible because of the kind hospitality offered by Mr Saurabh and team. We will definately come back again

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 11, 2013
Dear Guest,

“Best Second Home.” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us .

We at The Metropolitan Hotel & Spa, the winner of Best Hotel India 2012-13 award from International Hotel awards asia pacific and Luxury City Hotel 2012 award from World Luxury Hotel awards, Certificate of Excellence for the year of 2012 from Trip Advisor, strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2013

i visited the chutney restaurant in the metropolitan hotel and i must say that the food is excellent.I personally recommend the chicken starter and the butter chicken with the small size breads that were served was really tasty.
i would like to thank the manager of the restaurant as i was with my American friends and the manager suggested us all the correct dishes which were less spicy and extremely tasty..
I would recommend that all guests and people wanting to eat good , clean, authentic indian food to visit Chutney..

Anshuman Soni
New Delhi

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 11, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic dining experience at our Chutney Bar + Tandoor restaurant. We also thank you for special mention about few of our most popular dishes alongwith your special thanks to our restaurant manager.

We strive to go above and beyond in terms of quality, service & hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 11, 2013

Stayed at the hotel for 3 nights while on a business trip in Delhi. The hotel's location was good, close to Janpath but nothing really else to do nearby.

The rooms are good size and clean, though it wasn't exactly "luxurious" as one would expect from a 5-star hotel, considering we were dating on the club floor already.

The services were slightly disappointing, especially the restaurant's, with slow service and missing egg order all the time... My boss ordered his eggs three times with nothing happening... He got frustrated and left his set plate back on the stack of clean plates, and it stayed there for 20 minutes...

More weirdly, the shower in the room wasn't working... The water pressure kept going on and off and the water kept switching the shower head on its own from the rainfall shower...

All in all, a good decent hotel but wouldn't expect anything about it to be luxurious...

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 11, 2013
Dear Guest,

Thank you for sharing your feedback here. We are happy to note that you found our hotel decent with good location, rooms of good size and clean. Regarding your experience at our coffee shop we apologise for the inconvenience caused to you.We will surely work on the points mentioned by you in your review and assure you of an much high standards of services during your next visit with us.

We will look forward to your return visit to our hotel in the near future

With Warm regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
1 review
5 of 5 stars Reviewed February 11, 2013

Tour company in Japan made reserve this hotel for us .and it is very comfortable clean everywhere and people are very kind and give us very good service. Room was very clean
bathroom too.break fast is very good .there are many menu.we ate very good food at SAKURA (japanese restaurent) .front staff is very kind .when my mother has feaver they gave us good service.especialy bell staff ravi.we want come back this hotel when I come india again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 11, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our hotel as comfortable & clean, room & bathroom very clean, staff very kind with very good service,breakfast very good, very good food at our authentic japanse restaurant Sakura .We also thank you for your special mention about one of my colleague.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed at this hotel for 4 nights in January 2013. The room was modern, the bed was comfortable, and the bathroom (with is fantastic shower) was clean and inviting. The staff were all friendly and helpful. Location-wise, the hotel is a 10-15-minute walk to Connaught Place and the central Rajiv Chowk metro station, from where you can get to anywhere in Delhi. The food and service at the hotel's Japanese restaurant, Sakura, were excellent. Coming from New York, we can be picky about our cocktails; but Sakura's wasabi martinis were top-notch.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, March 11, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our room as modern, beds comfortable, bathroom with fantastic shower clean & inviting, staff friendly & helpful, hotel centrally located, food & service at our authentic japanse restaurant Sakura as excellent.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bologna, Italy
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2013

I come in Delhi for business every month since 5 years ago, sometime after hard days of traveling all around India.
Arriving at The Met is always a pleasure; staff is efficient and full of courtesy, NeoVeda SPA is one of the most relaxing I have found in hotels premises , the Zing restaurant always ready to serve excellent food.
But I repeat, for me, what really makes the difference is the people working here.
Everybody makes me fell like to be at home and help me in enjoying the few hours I can spend in hotel.
I really can’t expect a better service.

Room Tip: just choose a non smoking room
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, February 7, 2013
Dear Guest,

“Feel Like Home” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us.

We at The Metropolitan Hotel & Spa, strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Metropolitan Hotel & Spa New Delhi

Also Known As:
The Metropolitan Hotel And Spa New Delhi
Metropolitan New Delhi
Metropolitan Hotel Nikko Delhi
Hotel Metropolitan Nikko New Delhi
Metropolitan Hotel New Delhi
Address: Bangla Sahib Road | Connaught Place, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in New Delhi
#35 Luxury Hotel in New Delhi
#47 Family Hotel in New Delhi
#64 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Metropolitan Hotel & Spa New Delhi 5*
Official Description (provided by the hotel):
THE METROPOLITAN HOTEL & SPA, New Delhi, a newly renovated Five Star Deluxe full service hotel, is located in the heart of the business and commercial hub of New Delhi, and provides easy access to most of the corporate and financial centres, ministries, embassies and the International Trade Fair grounds. THE MET is the perfect destination for an international traveler looking for easy access to doing business in New Delhi. This urban oasis in its New Avatar with its luxurious ambiance and lush landscaping is an experience in itself. THE MET, a fine blend of style and substance, is a member of Luxury Collection of Great Hotels of The World, an international hotel marketing brand. Each of the meticulously designed guest rooms and suites at the hotel features personalized comfort, luxury and all the necessary amenities to satisfy the modern discerning traveler. The Met houses renowned restaurants to mesmerize guests with eclectic options to choose from distinctive dining and wining experiences. To the global gourmet, The Met offers the award winning Sakura, India's first Japanese restaurant, Chutney, Bar + Tandoor, offering dinners an indigenous fusion of pan–Indian cuisine, Zing, the all-day world cuisine restaurant featuring an international platter set to tantalize the taste buds. The Met has been awarded with Certificate of Excellence 2012 by Tripadvisor, Best Hotel India by International Hotel Awards Asia Pacific and Luxury City Hotel 2012 by World Luxury Hotel Awards.In addition, The Met has a full service Business Center, Club Lounge, stylish Banquet Halls and Meeting Venues, Neoveda Health Spa with Swimming Pool to provide the extras that our corporate business traveler expects. The hotel is home to Craft House a luxury lifestyle store, with its exclusive range of Indian handicrafts, pashmina, jewelry, Ayurvedic spa products and the most unusual and unique Indian tea selections. The Met’s passion for excellence endeavors not only to satisfy, but also to surpass all the needs of its guests to ensure that they LIVE MET SMART. ... more   less 
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