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“Overrated” 3 of 5 stars
Review of The Metropolitan Hotel & Spa New Delhi

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The Metropolitan Hotel & Spa New Delhi
5.0 of 5 Hotel   |   Bangla Sahib Road | Connaught Place, New Delhi 110001, India   |  
Hotel amenities
Ranked #77 of 594 hotels in New Delhi
Singapore
Top Contributor
62 reviews 62 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
“Overrated”
3 of 5 stars Reviewed January 21, 2013

This is my first trip to Delhi (and I am comparing the standard to Trident at BKC Mumbai) hence my review might not be a fair one.

1) 5-star rating for this hotel is definitely over-rated.
2) I did not find the same heart warming service that I recieved at Trident. At the MET, people were just doing their work.
3) Room was clean but some maintenance might be required in certain areas such as the shower heads. It was covered by slight greenish 'algae' or rust?
4) Breakfast was quite disappointing with very limited choices and poor quality for bread and pastries. The hot sections offered different food on both days hence its nice for guests who are staying longer.
5) Chutney and Zing were both overpriced restaurants with okay food. I think we spent almost SGD100 for 2 pax at Chutney and at Zing - 1 pesto pasta and 1 glass of orange juice cost Rps1170 (abt SGD30). The staff there were much friendlier to the team at the check in counter.
6) Amenities are good with toothbrush/paste, shaver as well as the usual bath amenities.
7) The water pressure and temperature was not consistent hence be prepared to get extreme hot and cold water during your bath.
8) Bed and pillows were comfortable.
9) No HBO and Star Movies Channel
10) Internet wifi connection is poor. Most of the time, my devices could not detect the wifi network in the hotel. So its quite a waste having 24hr access plan.

Not sure about the location as I was just travelling between office and hotel. I was staying at level 8 and has a view of the nearby construction sites. It was not noisy throughout my stay.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, February 7, 2013
Dear Guest,

Thank you for posting your review. I am very sorry to note that your experience was not as positive as that of others on this site but thank you for sharing this with us.

We will review and do the needful in the areas mentioned by you.

Will look forward to welcome you again at The Met

With warm regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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india
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 21, 2013

The moment that you enter the foyer of the hotel, you realise that its the epitome of understated luxury. It fully deserves its five-star status. The reception is tastefully designed. The check-in process is swift and courteous. While I was waiting for them to check me in, I visited an art gallery in the basement and had my cultural fix of the day. The rooms are adequately sized, slightly on the smaller size, but that is something that you would expect in a metro city. The wash area is thoughtfully designed. The hotel even has a swimming pool and a spa for those looking for relaxation, though I did not avail of these facilities. The food is excellent. The hotel boasts of three restaurants - an Indian one serving delicious local delicacies, a world food restaurant that serves the typical Chinese and Continental dishes and then there's Sakura, a multi-award winning speciality Japanese Cuisine serving fine dining place. I definitely recommend at least one visit to the latter during your stay here.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our reception as tastefully designed,checkin process swift & courteous, rooms adequately sized, washarea thoughtfully designed, food as excellent. We also thank you for special mention about our Chutney Bar + Tandoor Restaurant, Zing Restaurant & Sakura Restaurant, our art gallery Art Spice.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 20, 2013

Its at a centrally located place, good rooms, ambience, excellent food, well groomed / trained staff, rooms are great and spacious, . Price-wise The Metropolitan is on par with the other better-class hotels. Would surely remember my stay here. It is the perceptive and friendly service that makes it worthwhile staying in this hotel. The staff is social at just the right level and they go to great length to make you feel at home. There is nothing wrong with the facilities. The room I had was spacious and pretty, the breakfast is good and the distance to the main commercial hub, Connaught Place is less. The staff is prompt and extremely efficient. An added plus are the excellent restaurants - Sakura and The Chutney Bar.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our location as centrally located,services as perceptive & friendly , my team as social, prompt & extremely efficient, room spacious & pretty, and breakfast good .We also thank you for special mention about our Chutney Bar + Tandoor Restaurant and Sakura Restaurant.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltnes, Ostfold, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2013

Excellent location close to Connaught Place and city centre, very nice service, quiet and well equipped rooms and the Craft House shop in basement didn´t cheat you on quality (as every street shop did). Both restaurant serve good food, but very expensive compared to India.
Also negative beeing charged for internet access.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our location as excellent, services as very nice,rooms as quiet & well equipped. We also thank you for special mention about our Craft House and restaurants. We do offer free wifi to our repeat customers on our website under repeat customer package, since now you are eligible to book this package, we will request you to book your future visits through this to avail free wifi.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 19, 2013

The Metropolitan is wonderfully located on the edge of Connaught Place, next to the imposing Gurudwara Bangla Sahib. The rooms are well furnished, of reasonable size and have all the standard amenities. The hallmark of the Met is the prompt and extremely efficient service. An added plus are the excellent restaurants - Sakura and The Chutney Bar.

With a standard double room priced at USD 110 including breakfast, this 4 star hotel is a genuine steal!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our location as wonderful, rooms well furnished, our services as prompt & extremely efficient. We also thank you for special mention about our Chutney Bar + Tandoor Restaurant. and Sakura Restaurant.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
johannesburg
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 18, 2013

Metropolitian is a good hotel. The staff are friendly especially Deepak at the door. He was excellent. The rooms are good spacious. The bathroom was spacious too. We had interleading rooms which helped quit alot. The breakfast was excellent especially the honey cauliflower(please send receipe to me )

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, January 19, 2013
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our hotel as good hotel, my team friendly ,rooms spacious and breakfast as excellent.We also thank you for special mention about one of our team member.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 17, 2013

We enjoyed The Metropolital Hotel in mid-December. We stayed there four nights. The room was clean and spacious, and the morning breakfast was delicious. Also, the room was quiet at night. I highly recommend this hotel to all travelers, national and international.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, January 19, 2013
Dear Guest,

“Nice, Comfortable Hotel .” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us and thank you for rating our rooms clean & spacious, Breakfast delicious

We at The Metropolitan Hotel & Spa, strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Metropolitan Hotel & Spa New Delhi

Also Known As:
The Metropolitan Hotel And Spa New Delhi
Metropolitan New Delhi
Metropolitan Hotel Nikko Delhi
Hotel Metropolitan Nikko New Delhi
Metropolitan Hotel New Delhi
Address: Bangla Sahib Road | Connaught Place, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in New Delhi
#35 Luxury Hotel in New Delhi
#45 Family Hotel in New Delhi
#65 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Metropolitan Hotel & Spa New Delhi 5*
Official Description (provided by the hotel):
THE METROPOLITAN HOTEL & SPA, New Delhi, a newly renovated Five Star Deluxe full service hotel, is located in the heart of the business and commercial hub of New Delhi, and provides easy access to most of the corporate and financial centres, ministries, embassies and the International Trade Fair grounds. THE MET is the perfect destination for an international traveler looking for easy access to doing business in New Delhi. This urban oasis in its New Avatar with its luxurious ambiance and lush landscaping is an experience in itself. THE MET, a fine blend of style and substance, is a member of Luxury Collection of Great Hotels of The World, an international hotel marketing brand. Each of the meticulously designed guest rooms and suites at the hotel features personalized comfort, luxury and all the necessary amenities to satisfy the modern discerning traveler. The Met houses renowned restaurants to mesmerize guests with eclectic options to choose from distinctive dining and wining experiences. To the global gourmet, The Met offers the award winning Sakura, India's first Japanese restaurant, Chutney, Bar + Tandoor, offering dinners an indigenous fusion of pan–Indian cuisine, Zing, the all-day world cuisine restaurant featuring an international platter set to tantalize the taste buds. The Met has been awarded with Certificate of Excellence 2012 by Tripadvisor, Best Hotel India by International Hotel Awards Asia Pacific and Luxury City Hotel 2012 by World Luxury Hotel Awards.In addition, The Met has a full service Business Center, Club Lounge, stylish Banquet Halls and Meeting Venues, Neoveda Health Spa with Swimming Pool to provide the extras that our corporate business traveler expects. The hotel is home to Craft House a luxury lifestyle store, with its exclusive range of Indian handicrafts, pashmina, jewelry, Ayurvedic spa products and the most unusual and unique Indian tea selections. The Met’s passion for excellence endeavors not only to satisfy, but also to surpass all the needs of its guests to ensure that they LIVE MET SMART. ... more   less 
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