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“5 STAR HOTEL WITH 2-3 STAR AMENITIES- SERVICE-QUALITY” 3 of 5 stars
Review of The Metropolitan Hotel & Spa New Delhi

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The Metropolitan Hotel & Spa New Delhi
5.0 of 5 Hotel   |   Bangla Sahib Road | Connaught Place, New Delhi 110001, India   |  
Hotel amenities
Ranked #56 of 593 hotels in New Delhi
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“5 STAR HOTEL WITH 2-3 STAR AMENITIES- SERVICE-QUALITY”
3 of 5 stars Reviewed November 12, 2012

Metropolitan Hotel and Spa Hotel is conveniently situated in a quite area not too far from the City Centre. Rooms are small with no good view from the window. No decent cereals for breakfast. Coffee is like muddy water. Hot Water in the shower room was muddy and stopped flowing with shampoo still in my head.....No water for 5-10 mins and variable pressure. Expensive internet for the total price paid for the room. Difficutl to enter into the bath for shower... You need a stool or a bench to get into...Too high and narrow entrance. High add-on charges (taxes etc).

Room Tip: Stay only if you arrive late at night and leave early and do not wish to use services. Have a shower...
See more room tips
  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, December 11, 2012
Dear Guest,

Thank you for posting your review. I am very sorry to note that your experience was not as positive as that of others on this site but thank you for sharing this with us.

We will work hard in the areas mentioned by you and the needful will be done on highest priority.

Will look forward to welcome you again at The Met

With warm regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed November 11, 2012

Great location and great room although the people at the arrival of the hotel were not friendly at all. The breakfast is great with an attentive staff. However, we were disappointed to learn that the wifi must be paid. This is not normal given the price and the amenities provided of a hotel. The service is really variable and not always reliable, far from a five star hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, December 11, 2012
Dear Guest,

Thank you for sharing your experience at our hotel. I am pleased to know that you found our location, room and breakfast great . On the other hand, I am concerned to hear of your disappointment with chargeable wifi. We too provide free wifi to our returning customers under repeat customer package at our hotel's website so will request you to avail this facility from now onwards for all your future bookings.

We have noted your observations about the staff and will surely do the needful on highest priority.

We look forward to welcome you back to the hotel so we can prove ourselves to be better hosts.

With warm regards

Sanzeev Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
81 reviews 81 reviews
49 hotel reviews
Reviews in 40 cities Reviews in 40 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 8, 2012

The Metropolitan is a well situated hotel with very nice staff. The rooms are fine but could do with better sound insulation. A nearby concert intruded badly into the room. As many people have pointed out, the add on to the food and drink is substantial, about one third so be warned. Breakfast is good if a little uncoordinated.
They have a very good Craft Shop in the basement, the gym is ok.
The staff get it 4 stars.

Room Tip: Get one facing away from the city, less road noise
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, December 11, 2012
Dear Guest,

Thank you for sharing your feedback here. We are happy to note that you found our hotel as well located with nice staff and our craft house as very good. Regarding the high taxes on Food & Beverage I regret to say its out of our control but its well mentioned on our restaurant menu.

We will look forward to your return visit to our hotel in the near future

With Warm regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2012

The best trained staff i can say with professional attitude. I would recommend spa to everyone which was really the best. If Hotel could look in the menu price it would be great.
Had a comfortable stay would ask my client to book the same for my JAN 13' trip. :)

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, November 12, 2012
Dear Guest,

“One of the Best properties in Delhi.” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us and thank you for rating our staff as the best trained staff with professional attitude.We also thank you for your special mention about our NeoVeda Spa.

We at The Metropolitan Hotel & Spa, the winner of Best Hotel India 2012-13 award from International Hotel awards asia pacific and Luxury City Hotel 2012 award from World Luxury Hotel awards, Certificate of Excellence for the year of 2012 from Trip Advisor, strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2012

We had been travelling through Nepal and India for 3 weeks and decided to have a couple of nights in a nice hotel for our last two nights and we wern't dissapointed. Very comfortable rooms - only real and comfortable mattress we had in our entire trip. Lovely shower! Concierge were very helpful and friendly, felt the travel desk were a little hard sell, kept trying to sell us trips instead of answering our questions despite us keep telling them we had already done them all, but got the info we wanted eventually. Pool area was nice although it was too smoggy to use it while we were there. This is something to bear in mind you are planning on sunbathing etc - dont know if was the time of year we went but it was so smoggy you really couldnt sit outside for too long. Breakfast was fantastic - especially after 3 weeks of nothing but omlette and curried rice! Pastries, different eggs, freshh juices, hot breakfast items and real cheese! They need to sort the coffee out but I think thats just India in general. Location is pretty good - about a 15 min walk or a quick tuk tuk trip from Connaught Place. Spa seemed a little expensive as I'd had a couple of massages elsewhere in India for about half the price, but maybe thats just Delhi. I would recommend for a chilled couple of nights in Delhi.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, November 12, 2012
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our rooms as very comfortable with lovely shower, Concierge staff very helpful & friendly, breakfast fantastic, location pretty good.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 6, 2012 via mobile

The Hotel staff are very friendly and helpful. Always willing o go the extra mile.
The SPA was fantastic, well recommended. Food and drinks are expensive, but buy from local stores and keep in fridge. We eat out most of the time as the dinner was expensive for a group.

But overall excellent.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, November 12, 2012
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our staff as very friendly and helpful .We also thank you for special mention about our NeoVeda Spa.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed November 6, 2012

The hotel was just amazing. The staff was very nice and attentive to all our needs.
We recommend this hotel to any type of travellers. We enjoyed the Sakura. They had very good selection of Japanese food. The service was very good as well. We will be back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanzeev, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, November 12, 2012
Dear Guest,

Thank you very much for sparing time to share your experience with rest of the world. We are overjoyed to read that you had such a fantastic stay with us and thank you very much for rating our staff as very nice & attentive and the Hotel as Amazing..We also thank you for special mention about our authentic Japanese restaurant Sakura.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With warmest regards

Sanzeev Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Metropolitan Hotel & Spa New Delhi

Address: Bangla Sahib Road | Connaught Place, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Spa Hotel in New Delhi
#28 Romantic Hotel in New Delhi
#29 Luxury Hotel in New Delhi
#35 Family Hotel in New Delhi
#50 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Metropolitan Hotel & Spa New Delhi 5*
Official Description (provided by the hotel):
THE METROPOLITAN HOTEL & SPA, New Delhi, a newly renovated Five Star Deluxe full service hotel, is located in the heart of the business and commercial hub of New Delhi, and provides easy access to most of the corporate and financial centres, ministries, embassies and the International Trade Fair grounds. THE MET is the perfect destination for an international traveler looking for easy access to doing business in New Delhi. This urban oasis in its New Avatar with its luxurious ambiance and lush landscaping is an experience in itself. THE MET, a fine blend of style and substance, is a member of Luxury Collection of Great Hotels of The World, an international hotel marketing brand. Each of the meticulously designed guest rooms and suites at the hotel features personalized comfort, luxury and all the necessary amenities to satisfy the modern discerning traveler. The Met houses renowned restaurants to mesmerize guests with eclectic options to choose from distinctive dining and wining experiences. To the global gourmet, The Met offers the award winning Sakura, India's first Japanese restaurant, Chutney, Bar + Tandoor, offering dinners an indigenous fusion of pan–Indian cuisine, Zing, the all-day world cuisine restaurant featuring an international platter set to tantalize the taste buds. The Met has been awarded with Certificate of Excellence 2012 by Tripadvisor, Best Hotel India by International Hotel Awards Asia Pacific and Luxury City Hotel 2012 by World Luxury Hotel Awards.In addition, The Met has a full service Business Center, Club Lounge, stylish Banquet Halls and Meeting Venues, Neoveda Health Spa with Swimming Pool to provide the extras that our corporate business traveler expects. The hotel is home to Craft House a luxury lifestyle store, with its exclusive range of Indian handicrafts, pashmina, jewelry, Ayurvedic spa products and the most unusual and unique Indian tea selections. The Met’s passion for excellence endeavors not only to satisfy, but also to surpass all the needs of its guests to ensure that they LIVE MET SMART. ... more   less 
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Also Known As:
The Metropolitan Hotel And Spa New Delhi
Metropolitan New Delhi
Metropolitan Hotel Nikko Delhi
Hotel Metropolitan Nikko New Delhi
Metropolitan Hotel New Delhi

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