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“A very decent place” 4 of 5 stars
Review of The Metropolitan Hotel & Spa New Delhi

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The Metropolitan Hotel & Spa New Delhi
5.0 of 5 Hotel   |   Bangla Sahib Road | Connaught Place, New Delhi, India   |  
Hotel amenities
Ranked #65 of 648 Hotels in New Delhi
Certificate of Excellence
Chennai (Madras), India
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A very decent place”
4 of 5 stars Reviewed July 5, 2012

Stayed at Metropolitan a couple of times. Its in heart of the city and in a very calm locality. The rooms are spacious and clean, food is excellent at the coffee shop and indian restaurant. Staff are very cordial and accommodative especially at the Indian restautrant. Check out and check in takes time.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, July 7, 2012
Dear Guest,

“A very Decent Place ” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us and that you found my team cordial & accmmodative. We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated. Also thank you for liking the room, food at Zing and Chutney Bar + Tandoor restaurant.

I have noted your comments on the front desk service so we can ensure there is no reoccurrence.

We are very lucky to be in such a great location and we hope that you will return very soon.

With warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 3, 2012

We stayed twice at this hotel.Very impressed with facities and cleanliness. Staff in restaurant very pleasing and very accomodating and service excellent.
Wish I would visit this hotel again.
The rooms are cleaned well and bed is very comfortable. All other usual amaenities of 5 star hotel.
As there is a japanese restaurant in the hotel - hotel had japanese tourists at the time of our visit .

Room Tip: Higher floors would be quiter. Lifts are excellent.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, July 7, 2012
Dear Guest,

“Class hotel with very good decor in centre of Delhi” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us and that you found my team pleasant, accommodating & with excellent service skills. We strive to go above and beyond in terms of service and hospitality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated. Also thank you for liking the rooms, amenities and Sakura Restaurant

We are very lucky to be in such a great location and we hope that you will return very soon.

With warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 3, 2012

Nice room, good location and breakfast. Only disappointment was that there is a lot of construction around the hotel especially into the night and the air conditioning in the room was loud.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, July 7, 2012
Dear Guest,

Thank you for posting your comments here and liking our rooms, location and Buffet breakfast at Zing Restaurant. We are lucky to be centrally located in the heart of New Delhi.

We regret the inconvenience caused to you and will surrely do the needful.

We will look forward to welcome you again at The Met

With warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussel
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed July 1, 2012

Very nice staff - especially Bobby from the reception!
Nice rooms, nice people, good food and good location.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, July 7, 2012
Dear Guest,

Thank you very much for your feedback it is great to read that you had an enjoyable stay at our hotel and you found the team to be very nice, nice rooms, good food & good location. We also thank you for your special mention of one of my colleague in your review.

We will look forward to welcome you back to our hotel in the near future.

With warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
148 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed June 30, 2012

I stayed at the Met twice recently - at the beginning and end of a tour around Rajestan. The rooms were very pleasant with comfortable beds and good quality linen and pillows making for a very good night's sleep. The location of the hotel is also good however I must say I felt that the service lacked the personal touch. Although the staff greeted you every time you went anywhere in the hotel, it all seemed to be a bit of a chore for many and seemed to me to lack any sincerity. I couldn't say I felt welcome and, although it is possible to say that this is what happens in a large hotel, I had some excellent service in other large hotels in India. If being treated as a welcome guest is not important to you and you just want a comfy bed, then the Met is fine.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, July 7, 2012
Dear Guest,

Thank you for sharing your experience on tripadvisor. We are delighted to know your liking of our rooms, beds and linens being used in the rooms. We have noted your concern regarding the personal touch which you found missing in our team. Our team will surely learn from your observation and will work hard to improve.We regret your experience was not as positive as that of others on this site but thank you for sharing this with us.We assure you an much better experience in your future visit at our hotel.

With warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, HI
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 25, 2012

The hotel is on excellent condition and the rooms are excellent. The hotel has a Japanese resturant
, Sakura, and the food is very good. Highly recommended, located in New Delhi.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, July 7, 2012
Dear Guest,

“Great Hotel ” Wow, what a compliment, thank you! We are overjoyed to read that you had such a fantastic stay with us and that you found our hotel & Rooms in excellent condition. The Metropolitan Hotel & Spa has recently undergone a full revamp and now ready with its brand new look. Also thank you for liking our Sakura restaurant and its food.We serve Authentic Japanese cuisine at our Sakura Restaurant.

It is always great to know when a guest is truly impressed and we shall certainly look forward to your return.

With warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jaipur
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed June 23, 2012

It was urgent business meeting at Delhi which made me to choose this hotel ( first week of June 12), certainly great location but reception and service does not match with it. First of all for check in when I inquired about tariffs I was given some different rates but when I said that it's some different on website, he agreeed for that, . Room cleanliness was ok, room service was average..

I had spa in the evening... Staff was courteous, good, it was good

Wish to see some improvement in service.. Otherwise great location advantage.

Room Tip: It's ok... Not much of difference...
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Metropolitan Hotel & Spa New Delhi, responded to this review, June 26, 2012
Dear Guest,

Thank you for posting your review. We are lucky to be located at the heart of the city and its too convenient for our guests.We also thank you for special mention of Our Neoveda Spa.

I am very sorry to note that your stay experience was not as positive as that of others on this site but thank you for sharing this with us. Like all other hotels we also have special internet promotional rates on our hotel's website and these rates are not available for offline bookings. That was the reason that our front desk staff was hesitant in offering you these special rates.

We will work hard in the areas mentioned by you and all needful will be done on high priority.

Will look forward to welcome you again at The Met

With warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Metropolitan Hotel & Spa New Delhi

Address: Bangla Sahib Road | Connaught Place, New Delhi, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in New Delhi
#28 Luxury Hotel in New Delhi
#31 Family Hotel in New Delhi
#44 Romantic Hotel in New Delhi
#52 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Metropolitan Hotel & Spa New Delhi 5*
Number of rooms: 178
Official Description (provided by the hotel):
THE METROPOLITAN HOTEL & SPA, New Delhi, a newly renovated Five Star Deluxe full service hotel, is located in the heart of the business and commercial hub of New Delhi, and provides easy access to most of the corporate and financial centres, ministries, embassies and the International Trade Fair grounds. THE MET is the perfect destination for an international traveler looking for easy access to doing business in New Delhi. This urban oasis in its New Avatar with its luxurious ambiance and lush landscaping is an experience in itself. THE MET, a fine blend of style and substance, is a member of Luxury Collection of Great Hotels of The World, an international hotel marketing brand. Each of the meticulously designed guest rooms and suites at the hotel features personalized comfort, luxury and all the necessary amenities to satisfy the modern discerning traveler. The Met houses renowned restaurants to mesmerize guests with eclectic options to choose from distinctive dining and wining experiences. To the global gourmet, The Met offers the award winning Sakura, India's first Japanese restaurant, Chutney, Bar + Tandoor, offering dinners an indigenous fusion of pan–Indian cuisine, Zing, the all-day world cuisine restaurant featuring an international platter set to tantalize the taste buds. The Met has been awarded with Certificate of Excellence 2012 by Tripadvisor, Best Hotel India by International Hotel Awards Asia Pacific and Luxury City Hotel 2012 by World Luxury Hotel Awards.In addition, The Met has a full service Business Center, Club Lounge, stylish Banquet Halls and Meeting Venues, Neoveda Health Spa with Swimming Pool to provide the extras that our corporate business traveler expects. The hotel is home to Craft House a luxury lifestyle store, with its exclusive range of Indian handicrafts, pashmina, jewelry, Ayurvedic spa products and the most unusual and unique Indian tea selections. The Met’s passion for excellence endeavors not only to satisfy, but also to surpass all the needs of its guests to ensure that they LIVE MET SMART. ... more   less 
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Also Known As:
The Metropolitan Hotel And Spa New Delhi
Metropolitan New Delhi
Hotel Metropolitan Nikko New Delhi
Metropolitan Hotel Nikko Delhi
Metropolitan Hotel New Delhi

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