I stayed at the Le Meridien New Delhi for three nights in February 2013. Instead of hallways with rooms on both sides, the rooms were arranged in a circular fashion on each floor with the other side exposed/opened. The room was spacious and clean, with all the usual modern amenities for comfort. I especially like the device on the nightstand to control the lighting in the room. I liked the spacious shower.
The hotel is centrally located close to Connaught Place (called CP by the local people), which was just about a mile away. I didn’t walk to the nearby attractions (i.e. India Gate) but the hotel website indicated that they were quite close.
I had breakfast buffet at the casual restaurant. The international food was delicious with a good selection of items to choose from. I also dined at the same restaurant for dinner twice. The dinner buffet was quite expensive, and the selection was not as good as the breakfast one, although they had a variety of dessert items. On the second night, I ordered the mushroom pizza that tasted a bit sour, perhaps it was the variety of mushrooms (I believe the waiter said enoki) they used that do not quite complement pizzas.
The staff was efficient and friendly. The only person who didn’t appear to have experience working at a hotel of this caliber is Sunil who supposedly was the manager of drivers at the Tour Desk, which I was told by the reception desk is the Concierge Desk. He needs training in customer service. I had wanted to use the car service again for a pick up at 11pm the next night. I felt safer arranging transportation in advance for that time of the night. He tried to discourage me from using the private car services a second time by indicating that it wasn’t worth it for the hotel to take me to/pick me up from CP for just 375 rupees each way, which actually is more than three times more than using just a regular taxi for a five minute drive to a place about a mile away. It’s unbelievable that a manager would prevent a customer from using the hotel’s car services. Perhaps the hotel should not offer the car services to CP in the first place or hire a person who understands customer service. I was surprised that a Starwood hotel of this type doesn’t appear to have a bonafide Concierge desk. I had wanted to book some city tours through the hotel but decided not to based on Sunil’s unprofessionalism.
Aside from that one incident, I enjoyed staying at the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 24, 2013
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Thank you for your recent stay at our hotel and for sharing this detailed, meaningful and truly valuable feedback on Trip Advisor.
We are very glad to hear that you like the interiors and the hotel architecture; we take great pride in this and are recognised for our modern and contemporary styling. Our Atrium lobby allows a sense of open space, this is what our valued guests, like yourself, really appreciate.
Our associates gratefully acknowledge your kind words of appreciation for their service delivery, we feel proud by that you mention this. Likewise your appreciation of our shower, bedside control panel and other in room features , is really very meaningful to us as it is through these touch points that we ensure that our guests stay is comfortable and relaxing. Our Chef is also very happy to learn that you enjoyed food at "The One" our all day dining restaurant. And of course he has made a note of your concern about the Mushroom Pizza, he encourages this feedback as it provides him an opportunity to enhance and upgrade on a regular basis.
We truly regret your experience with our Travel services associate, we are glad that you address this and bring it to attention. I also regret that you were not rightly directed to our Concierge, we have a highly experienced concierge team in addition to the travel services team to assist our guests. We have noted your feedback with great concern and assure you that this has our immediate attention.
We hope that you will return again and give us an opportunity to serve you.
Thank you once again
Vice President-Operations& Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.