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“Luxury hotel famous for its food” 5 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, New Delhi 110021, India   |  
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Ranked #8 of 594 hotels in New Delhi
Mumbai
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Luxury hotel famous for its food”
5 of 5 stars Reviewed April 17, 2009

The Maurya is a grand hotel. I have stayed there a number of times in different room types. In all cases I found the rooms to be very well outfitted, spacious and ideal for the business traveler or the tourist. The charges are steep in comparison to other hotels however you can see why once you have stayed there. The service is very good and they are eager to take care of your every request. The highlight of the Maurya are its two restaurants The Bukhara and Dum Pukht. Both serve different but unique kinds of Indian cuisine however beware the food is not easily digested by those that have not earned it. A good workout before or after a meal at one of these places is recommended. The Hotel is located near the posh diplomatic area of New Delhi and hence is in relatively verdant and peaceful surroundings.

  • Liked — Rooms and food
  • Disliked — Pool
  • Stayed September 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangalore
1 review
5 of 5 stars Reviewed April 16, 2009

It was a wonderful experience & started the moment the check-in formalities started. The front office staff were extremely courtious & their 'namaste' welcome with their smiles takes out all your stress.
The room was very well - just right temperature & right lux for the retiring eyes after a stressful day. More importantly the Indianness in the ambience all around, shows the great heritage of India.

  • Liked — Ambience
  • Disliked — Nothing really
  • Stayed May 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Vancouver, Canada
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 14, 2009

All five star hotels in India are majestic and oversized - this is no exception. Great rooms in the main area - Platinum members, I would not take the upgrade to the ITC tower, rather ask for it in the main tower; newer and larger rooms. Only drawback is constant problems with internet access.

Bhukara and Dhum Pukt are v. expensive but excellent restaurants. Bfast is average.

  • Stayed March 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 24, 2009

I love returning to Delhi and always find it a challenge to find a suitable hotel, with good value and location. On a business trip in end Sep-Oct 2008, I had to stay in The Murya for multiple reasons. One thing during my entire stay remained a constant and that was the matchless South-Asian hospitality that began with the chauffer-drive from Delhi airport (DEL) and then on to a warm traditional welcome in the hotel lobby, check-in and right thru to the check out that included a goodbye present and a voucher to use the ITC lounge at DEL. . Not to miss out on the excellent service provided by the concierge, breakfast buffet & beauty salon staff! Apart from some general information issues when approaching staff (maybe because a lot interns are probably working on some shifts) my stay remained hassle-free.

Upon first impressions one is quite impressed by the dominating and eye-catching mural painted by renowned Krishen Khanna on the domed-ceiling of the lobby. However the rest of the interiors are a bit dated except from a few upgraded floors. I stayed in an Executive Floor room which I assume was their entry level room. Had no issues with it except that it was a bit on smallish side for a week’s stay. Comfort as promised by Starwood properties with a choice of pillows that boggles your senses. Good room service and great breakfast. Although I find the two restaurants Bukhara and Dum Pukht over priced and overrated. Although the food is great! And how can I forget the Sticky Date pudding with butter scotch sauce at the Dublin Bar. Interestingly enough when I had a mid-night raving for the same, the room service staff made sure that although it was not available on the room service menu in the early morning hours arrange it for me...now that is service!

I had a smooth one-week long stay with a truly amazing culinary experience including a breakfast to look forward to and a very friendly beauty salon. In fact I shopped from the little arcade- something I avoid doing at large hotels but I could simply not resist.

The only down-side if on a holiday is the crowded lobby as some airline crew stay there and the hotel also hosts many conferences, seminars as well as receives dignities from around the world. Otherwise contrary to some reviews that consider it over-rated to be in the Luxury Collection of Starwood properties, it is a good hotel mainly because of its level of service.

  • Stayed October 2008, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Washington, DC
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 8, 2009

Stayed here one night for business in the Towers section of the hotel. Room was nice with all the amenities. Tried to book a round of golf in the few hours we had through the concierge and were told that one course was booked and the other was closed. Enjoyed the Dublin Bar happy hour with co-workers from 6-8 PM. They kept on serving free onion rings, chicken fingers and nuts. Also, my co-workers and myself were not charged for any of the drinks. Never got the final word on that, but did happy hour mean free drinks from 6-8PM? Lastly, had dinner at Bukhara and have to say it was well worth it. Everyone will tell you this is where the Clinton's ate when they visited the hotel and if I remember correclty they even have some type of "Clinton" special. I would reccomend reservations because my group had to wait about 30 minutes on a weeknight at around 8:00 PM (after happy hour of course). My biggest complaint was the gym, if you want to call it that. They must have been renovating because it was a handful of cardio machines and a tiny amount of dumbells crammed into what looked like a renovated hotel room.

  • Stayed December 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Mechelen, Belgium
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 9, 2008

Somewhat expensive but excellent stay in this hotel. Spacious rooms, great amenities.

  • Liked — Spacious Rooms
  • Disliked — All night party going on
  • Stayed November 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Dubai
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 3, 2008

The rooms at this hotel were great. I only had trouble with check-in and service in general. I had booked 2 rooms but when I arrived at the hotel, only 1 of them was ready. We had to wait for about an hour before the other room was ready.

Most of the staff were literally salivating for tips. They all greet you hypocritically hoping that you'll drop a tip in their direction.

I think it would be better to stay at the Sheraton in Saket which is cheaper as well as newer.

  • Liked — Rooms
  • Disliked — Check-in, service
  • Stayed October 2008, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in New Delhi
#5 Spa Hotel in New Delhi
#6 Luxury Hotel in New Delhi
#10 Family Hotel in New Delhi
#14 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Mourya Delhi
Itc Maurya Delhi

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