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“Excellent food at the ITC Maurya” 5 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, New Delhi 110021, India   |  
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3rd night free
Ranked #5 of 620 Hotels in New Delhi
Certificate of Excellence 2014
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Excellent food at the ITC Maurya”
5 of 5 stars Reviewed August 20, 2014

Had the chance of visiting the ITC showcase at the Maurya recently whereby all ITC group hotels had gathered for an interaction with the Trade members, and was really impressed by the wide spread layout for lunch , comprising of its trademark Bukhara dishes, along with good South Indian Food, and sumptuous North Indian delicacies, It was a real great experience.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 22, 2014
Dear Guest,

Thank you for your wonderful feedback about your experience during the ITC Showcase. We are delighted to know you enjoyed the cuisine we offered which included specialties from Bukhara, Dum Pukht, Dakshin and more.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,570 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Twickenham
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 49 cities Reviews in 49 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 19, 2014

Upon arrival the hotel has impressive security and reception and foyer.

My first poor experience was during tea in the restaurant the staff were not as attentive as you would expect. Secondly, while I was having tea trying to talk to a colleague a staff member was playing a game on his phone. Not what you expect for a hotel of this supposed calibre.

Secondly, I had major jet-lag and was super tired, so all I wanted to do at 10pm was sleep and the party downstairs had other thoughts. I called the front desk and the duty manager was very apologetic and said it would get stopped immediately and it did. 10 mins later it started again. I complained again and the same routine. So I was left at 10:30pm with pumping music and this carries on until approx 1:30am. If you look at other reviews this is a common theme that other people comment on. The hotel clearer knows this is an issue but it still has the wedding parties and it does not stop. My advise if you want a good night sleep is go somewhere else or bring ear plugs.

My noisy nights continued for the 3 nights I stayed, very frustrating.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 22, 2014
Dear Guest,

Thank you for sharing your valuable review for ITC Maurya. We are most concerned to know that your stay with us was not reflective of the quality experience that we endeavor to offer, and assure you that we are addressing this matter immediately.

While we profer our sincere apologies for the reported issue, we request you to consider this as an aberration to our service standards. May we also request you to kindly share your contact details so we can get in touch with you.

We do hope you choose to stay with us again and look forward to welcoming you back.
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed August 19, 2014

Stayed at the itc one room and celebrated our 2nd anniversary there...in two words...excellent service

People i would like to acknowledge: Mritunjay from House keeping, Aditya and Ashish from the summit lounge

Room Tip: itc one...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 25, 2014
Dear Guest,

Thank you for celebrating this special ocassion with ITC Maurya! We are glad that you had a comfortable stay with us, and found our service to be excellent.

We have shared your special compliments with our service associates who are also delighted to hear the same. We all look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2014

Great service. Beautiful lobby, nice room and breakfast restaurant. Staff has been wonderful. I would definitely go back!! We also went to one of the restaurants inside the hotel- very good!! The executive club "exclusive" rooms are really nice. It's a few minutes away from the rest of the city, but definitely a quiet and nice place where to retreat after a full day in the city!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you for your delightful comments about your experience at ITC Maurya. We are happy to know that you had a warm and comortable stay with us and enjoyed the ambiance, service and restaurants that we offer.

We look forward to the pleasure of welcoming you back soon at our hotel.
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 19, 2014

The ITC Maurya is located in a beautiful part of Delhi. It is surrounded by greenery and close enough to the sights. The lobby of the hotel is breathtaking - it has a lot of artwork by India's finest artists, MF Hussain and Kishen Khanna. One can sit in the breathtaking lounge on one of the comfy couches and watch the fountains and gardens outside. The hotel boasts of two classic and very popular restaurants, Bukhara and Dum Pukht. They are pricey but worth the experience and best of all if you are staying there you do not have to travel far for a good meal. There are several restaurants where you can have breakfast- The Pavillion and The Westview (on the rooftop). We enjoyed both immensely- the buffet choices are varied and the food is creative. The staff is very helpful.

We stayed in the Towers. We were on the third floor. It was a very quiet and soothing area. Our room was beautiful and very tastefully decorated. The bathroom was a good size and the amenities were luxurious. Fresh fruit every day added a good touch. Housekeeping and room service were very attentive to our needs.

My only gripe was the difficulty I had in actually making a reservation. I did not want to do it online so I called the hotel. I kept being put on hold and I had the same issue when I was connected to the travel desk for arranging for an airport pickup.

I would certainly stay at this hotel again. Hopefully the next time I will be able to make a seamless reservation.

Room Tip: Rooms facing the pool.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you for taking out time to share your wonderful, detailed review for ITC Maurya. It is a delight to know that you enjoyed the warm ambiance, and service at our hotel, and also the signature dining experiences that we offer at each of our restaurants!

We have also noted your important feedback regarding the inonvenience caused at the time of your reservation and profer our sincere apologies fot the same. We assure you that we are addressing your feedback, and will strive to offer you a perfectly seamless experience on your next stay.

Looking forward to the pleasure of welcoming you back soon,
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed August 18, 2014 via mobile

Staff at the coffee shop for breakfast above par. Treated like family. They make our breakfast like we are visiting family . Have been coming there for years. It is second home for us. Front desk crowd amazing. The housekeeping service is so sweet and so nice. The rooms smell so clean. The gym amazing

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you so much for your wonderful review about ITC Maurya. It is truly a pleasure to have loyal guests such as yourselevs and to know that we are able to make you feel at home with us!

We have also shared your delightful comments with our team and they are also grateful for the same. We all look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucknow, India
Top Contributor
117 reviews 117 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed August 18, 2014

Stayed here for 2 nights. Nice hotel with grand interiors at some places esp the lobby. The service is great. The staff is courtious & helpful. Bf is good. The sports bar is gr8. Didnt get time to visit Bukhara restaurant. pool area is nyc. Earlier had booked executive club but got upgraded to ITC one. Executive club def. needs lots of improvement. The room is way too small & dingy. ITC one is superb. Loved the space,lights,amenities etc.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you for sharing your delightful comments about ITC Maurya. We are happy to know that enjoyed your stay with us, and also appreciated our warm service and endeavors to make your experience more comfortable.

We look forward to the pleasure of having you stay with us again.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Delhi
#3 Family Hotel in New Delhi
#4 Luxury Hotel in New Delhi
#6 Business Hotel in New Delhi
#8 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Number of rooms: 440
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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