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“Great hotel for a quiet stay in Delhi” 5 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, New Delhi 110021, India   |  
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Ranked #8 of 616 Hotels in New Delhi
Certificate of Excellence 2014
United States
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Great hotel for a quiet stay in Delhi”
5 of 5 stars Reviewed August 19, 2014

Great service. Beautiful lobby, nice room and breakfast restaurant. Staff has been wonderful. I would definitely go back!! We also went to one of the restaurants inside the hotel- very good!! The executive club "exclusive" rooms are really nice. It's a few minutes away from the rest of the city, but definitely a quiet and nice place where to retreat after a full day in the city!

Stayed August 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you for your delightful comments about your experience at ITC Maurya. We are happy to know that you had a warm and comortable stay with us and enjoyed the ambiance, service and restaurants that we offer.

We look forward to the pleasure of welcoming you back soon at our hotel.
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,531 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (350)
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Boston, Massachusetts
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 19, 2014

The ITC Maurya is located in a beautiful part of Delhi. It is surrounded by greenery and close enough to the sights. The lobby of the hotel is breathtaking - it has a lot of artwork by India's finest artists, MF Hussain and Kishen Khanna. One can sit in the breathtaking lounge on one of the comfy couches and watch the fountains and gardens outside. The hotel boasts of two classic and very popular restaurants, Bukhara and Dum Pukht. They are pricey but worth the experience and best of all if you are staying there you do not have to travel far for a good meal. There are several restaurants where you can have breakfast- The Pavillion and The Westview (on the rooftop). We enjoyed both immensely- the buffet choices are varied and the food is creative. The staff is very helpful.

We stayed in the Towers. We were on the third floor. It was a very quiet and soothing area. Our room was beautiful and very tastefully decorated. The bathroom was a good size and the amenities were luxurious. Fresh fruit every day added a good touch. Housekeeping and room service were very attentive to our needs.

My only gripe was the difficulty I had in actually making a reservation. I did not want to do it online so I called the hotel. I kept being put on hold and I had the same issue when I was connected to the travel desk for arranging for an airport pickup.

I would certainly stay at this hotel again. Hopefully the next time I will be able to make a seamless reservation.

Room Tip: Rooms facing the pool.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you for taking out time to share your wonderful, detailed review for ITC Maurya. It is a delight to know that you enjoyed the warm ambiance, and service at our hotel, and also the signature dining experiences that we offer at each of our restaurants!

We have also noted your important feedback regarding the inonvenience caused at the time of your reservation and profer our sincere apologies fot the same. We assure you that we are addressing your feedback, and will strive to offer you a perfectly seamless experience on your next stay.

Looking forward to the pleasure of welcoming you back soon,
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed August 18, 2014 via mobile

Staff at the coffee shop for breakfast above par. Treated like family. They make our breakfast like we are visiting family . Have been coming there for years. It is second home for us. Front desk crowd amazing. The housekeeping service is so sweet and so nice. The rooms smell so clean. The gym amazing

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you so much for your wonderful review about ITC Maurya. It is truly a pleasure to have loyal guests such as yourselevs and to know that we are able to make you feel at home with us!

We have also shared your delightful comments with our team and they are also grateful for the same. We all look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucknow, India
Top Contributor
100 reviews 100 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed August 18, 2014

Stayed here for 2 nights. Nice hotel with grand interiors at some places esp the lobby. The service is great. The staff is courtious & helpful. Bf is good. The sports bar is gr8. Didnt get time to visit Bukhara restaurant. pool area is nyc. Earlier had booked executive club but got upgraded to ITC one. Executive club def. needs lots of improvement. The room is way too small & dingy. ITC one is superb. Loved the space,lights,amenities etc.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you for sharing your delightful comments about ITC Maurya. We are happy to know that enjoyed your stay with us, and also appreciated our warm service and endeavors to make your experience more comfortable.

We look forward to the pleasure of having you stay with us again.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 16, 2014

Stayed at the Maurya for 2 nights . Bukhara restaurant is amazing
The new tower is outstanding and has newer and better rooms . The lobby is tastefully done nice paintings on the wall cieling. The break fast spread is good. Service is up to mark.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 20, 2014
Dear Guest,

Thank you for sharing your delightful feedback about ITC Maurya. It is a pleasure to know that you had a comfortable and enjoyable stay wih us, and also particulary loved dining at Bukhara.

We look forward to the pleasure of welcoming you back soon at our hotel.
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hyderabad
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 14, 2014

Positives:
- Great service. Almost everything was spot on in this respect.
- Grand interiors at certain places like the lobby.
- Food was good though spread could have been better in breakfast.

Negative:
- Though room was adequate, the size was way too small without adequate windows. Claustrophobics should avoid. (I stayed in standard deluxe which is about the lowest category but still compared to other hotels in this category, the room was poor)
- The hotel needs urgent renovation. Several things (like doors, carpets etc) are clearly aged and overall it feels more like an old hotel than classy one.
- Swimming pool was pretty average and unappealing.
- They charged separately for wifi!!! And even then the speed was not up to the mark. Its year 2014 guys, even neighborhood coffee shops offer free fast wifi.

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 16, 2014
Dear Guest,

Thank you for sharing your valuable feedback for ITC Maurya. While we are happy to know that you found our service to be great, we are concerned to hear that your overall experience was not upto your expectations.

We have noted some of your important insights and will try to address them as best as possible.

We do hope you choose to stay with us again and look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 8, 2014

Amazingly don't hotel with a great coffee shop and lobby. The rooms are immaculate with comfortable beds and the food is tot if the world specially the North Indian food. Loved the restaurant called Bukhara.

For in house guests there are huge discounts at the bar during happy hours

Gautam

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, August 11, 2014
Dear Guest,

Thank you so much for sharing your delightful feedback about ITC Maurya. It is a pleasure to know that you had a superb stay wih us, and also particulary loved dining at Bukhara.

We look forward to the pleasure of welcoming you back soon at our hotel.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in New Delhi
#6 Business Hotel in New Delhi
#6 Spa Hotel in New Delhi
#7 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Number of rooms: 440
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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