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“Excellent Location and as per standards” 5 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, New Delhi 110021, India   |  
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Ranked #5 of 608 Hotels in New Delhi
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Location and as per standards”
5 of 5 stars Reviewed November 6, 2013

It was a brilliant experience. the best thing was location which is so convenient for us to travel anywhere in the city.

I have always liked ITC group for the standard it maintains. Very consistent through out and superb quality of services , be it room , restaurants etc..

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,391 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
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New Delhi, India
Top Contributor
76 reviews 76 reviews
34 hotel reviews
Reviews in 15 cities Reviews in 15 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed November 4, 2013

You feel the quiet efficiency all around you from the moment you enter this hotel. The check-in was courteous, as was the rest of our stay.

The rooms are not quite as large as in most of the other hotels of the Luxury Collection, even in the top of the line ITC-1 category, but extremely well appointed, with a magnificent view of the greenery. And the iPad in the room controls the lighting and the TV channel selection. You can even view your Bill on line before checking out, which makes the departure quick and efficient!

ITC is best known for its culinary excellence, and the Maurya is perhaps at the pinnacle with the Dum Pukht for authentic kebabs and curries, and the West View with an outstanding grill. Chef Ashwin does all he can to make your evening quite memorable!

The bar was cosy and the service differential. But the buffet breakfast at the Pavillion was the highlight. Do try the signature breakfast of the free-range eggs on a bed of rösti potatoes and bacon.

The grandeur of Indian Hospitality, with world-class efficiency, that's what comes to mind when you check-out of this wonderful hotel. The check-in was quick and courteous, as was the rest of our stay.

Room Tip: The ITC One rooms are more convenient than the suites. And they have the iPads!
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, November 6, 2013
Dear Guest,

Thank you so much for your wonderful feedback for ITC Maurya. We are delighted and grateful to hear that you found our hotel to be of the best in India.

It is our endeavour to provide a warm, comfortable and memorable stay to all our guests, and your comments are the greatest encouragement for us.

We thank you once again and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 3, 2013

I revisited the ITC with my wife and I continue to be impressed by the quality of the food and the service. Dum Pukht, Bukhara and the other restaurants are all excellent and I look forward to eating there. Breakfast is really good and I also really like the Golf bar where the service is also excellent.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, November 6, 2013
Dear Guest,

Thank you for sharing your wonderful comments for the restaurants at ITC Maurya.
At our hotel, it is our endeavour to provide a memorable experience to our guests through great cuisine and warm service, and we are delighted to hear that you enjoy this experience.

We look forward to the pleasure of welcoming you back soon.
Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 30, 2013

A special treatment for our granddaughter on her 6th. birthday was a treat for her. No wonder, she keeps telling her classmates at the school that "Maurya" is her favourite place in Delhi. The staff is very polite and hospitable as usual. Breakfast spread Pavilion is superb as also Chef Raman for the South Indian specialities. Keep it up and all the best!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, November 4, 2013
Dear Guest,

Thank you for your wonderful feedback for ITC Maurya.
We are delighted that we could make your special occasion a delightful one and you enjoyed your experience with us.

Your compliments for our staff have been shared with them and they are also pleased to hear the same.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

Stayed here for 4 days , the staff were very helpful, the rooms are amazing ,
the spa is amazing , I can not believe the selection of breakfast that is available.
A staff member really stood out from the rest she's was very polite and helpful , Sonia Sabharwal.
outstanding service, definitely staying there again

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 30, 2013
Dear Guest,

Thank you so much for your wonderful comments for ITC Maurya.
We are truly pleased to hear that you have appreciated our hotel as outstanding and enjoyed our accommodation, spa and services.

Your compliments for our team have been shared with them and they are also grateful and delighted to hear the same.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
89 reviews 89 reviews
76 hotel reviews
Reviews in 59 cities Reviews in 59 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed October 28, 2013

Had a bad experience staying here. Thank goodness it was just for 2 nights. I was very surprised that this hotel is a part of the Luxury collection. I wouldnt even categorize it as a Sheraton! Service and ambiance were subpar.

All started at check-in. Apparently because I bought a single occupancy room I had to pay for additional guest fee for my partner. Really? I didnt remember buying a single occupancy only. I even remembered the rates includes 2 (TWO) buffet breakfast and thats why I thought it was not a single occupancy rate. Would the hotel sells a single occupancy room that comes with 2 buffet breakfast per day?

The hotel manager insisted that I paid extra. Which was nothing, a mere INR1,500! But that's exactly what I told him, its nothing, and I was OK to pay, its just the matter of attitude and their service that I got sick of! I threw a bit of a fit at him. I was right and he was wrong, and he didnt even tried to listen to me. I made a comment to the fact that this hotel was not the Oberoi so we cant expect such level of service. Finally he said he said he will waive the fee. So that all settled for now. (later on that night I checked my email confirmation from the hotel and yes it stated that the room comes with 2 buffet breakfast per day. I was again, right!)

Room itself was small (again.. Luxury collection, really?? - I stayed in a better looking Sheraton before). but it was OK for us. Ordered room service and it was fine.

But the breakfast was something interesting. It was more like a canteen. Attendant didn't even check our room number, I thought everyone could just enter the restaurant and get a table. Thats exactly what people did actually. We left our table for 2 minute to get some food, and to return to occupied table. The attendant didnt do anything and gave us another table. Poor quality of breakfast, poor ambiance.

Will definitely not come back.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 30, 2013
Dear Guest,

Thank you for sharing your valuable review for ITC Maurya. We are concerned to know that your experience with us was not upto our usual standards of service.

We proffer our apologies for the reported inconvenience and request you to consider this as an aberration to the quality service that we strive to provide at all times.
And while we assure you that your feedback is being addressed, we request you to kindly share your contact details so we may get in touch with you.

We do hope you choose to stay with us again and look forward to welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

Overall the hotel is great, tight security at the entrance, but once you are in, the lobby is great, they have 3 towers, great pool, a very well known Indian restaurant, all in the middle of the diplomatic area. Only downside is the guest rooms that needs to be renovated, no hiccups but looking old.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 30, 2013
Dear Guest,

Thank you for sharing your pleasant feedback for ITC Maurya. We are happy to read your appreciation for our hotel's ambiance, facilities and restaurants.

We have also noted your valuable insights regarding the room refurbishment requirement and will look into the same.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in New Delhi
#4 Spa Hotel in New Delhi
#4 Business Hotel in New Delhi
#6 Family Hotel in New Delhi
#12 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Number of rooms: 440
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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