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“Classy hotel” 4 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, New Delhi 110021, India   |  
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Ranked #8 of 593 hotels in New Delhi
Bangalore, India
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
1 helpful vote 1 helpful vote
“Classy hotel”
4 of 5 stars Reviewed June 28, 2013

This is a good leisure and great ambience premium hotel. Rooms are big. Restaurants are great. Gym is well equipped. Great green location. It shouts "Class" from its location to every detail inside. You certainly need a cab to goto nearest shopping area.(Thats the only minus point :-) )

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, July 2, 2013
Dear Guest,

Thank you for your wonderful feedback for ITC Maurya and we are most pleased to know that you enjoyed your expereince with us.

At our hotel, we value our guests and strive to provide the best of our services at all times to ensure a warm and memorable stay.
Thank you once again and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Delhi, India
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 26, 2013

Had stayed here some time back ! Its a truly great experience . The hotel extended us the late check out . Staff are extremely professional at the desk and service staff . Restaurants are not to be missed . Each one with its elaborate and excellent cuisine . Each hotel room has an excellent view and was spotless clean . The pool and gym also were brilliant . Its one of the best hotels we have ,

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, June 28, 2013
Dear Guest,

Thank you for your wonderful review about your recent experience at ITC Maurya. We are pleased to know that you enjoyed all aspects of our hotel.
Here, we value our guests and strive to provide the best of our services at all times to ensure a warm and memorable stay.
Thank you once again and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
1 review
5 of 5 stars Reviewed June 26, 2013

It was a funtime with friends, we had a lovely breakfast and view from the rooms made me realise why it is called on of THE BEST hotels of delhi. View was complemented by the quality of the food and service.Staff was too was professional and comforting which was additional benefit.Water in the swimming pool was clear and felt like one of the natural beaches of california.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 23, 2013

We are SPG platinum and the staff at the hotel welcomed us and brought us to the tower and check in desk for SPG members. We received a suite upon check in and were advised of the platinum happy hour and free breakfast. Breakfast is a buffet with fresh fruit, eggs cooked as you wish, fresh juice and all kinds of western, Asian and Indian options. The breakfast was an excellent way to fuel up before a full day of touring the city. Daman, the concierge, is absolutely outstanding! He arranged everything for us, which I know is his job, but he went above and beyond. Daman worked out the best routes for us to tour each day after asking us what we wanted to see and do, talked to the drivers and guides to make sure we would be well looked after, (3 women), including to make sure that the driver found and spoke to the rickshaw driver we hired in Old Delhi. He was spot on with all of his recommendations. The Indian restaurant is as good as all of the reviews. I recommend making a reservation before you arrive as it is busy every night. Is the hotel new and are the furnishings in the rooms new? No. Was our room clean and well serviced? Yes. I read a lot of reviews about the age of the hotel, which can be confused with cleanliness. If cleanliness and new furnishings are of utmost importance to your travel, India in general may not be a good choice for you. My concerns involve safety and service and this hotel exceeded my expectations while providing very good food and a nice room with plenty of space for 3 girl friends. I would stay at this hotel again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, June 25, 2013
Dear Guest,

Thank you for your wonderful, detailed review on your experience at ITC Maurya. We are most delighted to hear that you had a pleasant stay with us and the safety & service at our hotel exceeded your expectations.
Your appreciation for our conceirge staff has been shared with our team and they are also pleased to hear the same.

Thank you once again and we look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
1 review
5 of 5 stars Reviewed June 22, 2013

As always the room was very nice, breakfast was awesome. Loved the welcoming feel offered in the entire hotel by the staffs. Tried the swimming pool today. The water is one of the most clear one I found in India. Almost feel like swimming in Maldive.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, June 24, 2013
Dear Guest,

Thank you for your wonderful feedback for ITC Maurya. We are happy to hear that you had a pleasant stay with us and particularly enjoyed the breakfast and swimming pool at our hotel.

Thank you once again and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 22, 2013

This was a an Official evening dinner!!!!unfortunately didnt get chance to stay here !!!
Got to know why its known as one of the best hotels in delhi. Food was excellent and the service was fabulous. A small interaction with the reception staff turned out to be a rather sweet and very professional. Staff at the desk was very humble and courteous.The whole experience from A spectacular Hit !!!!!!!Love to come back again!!!!!!!!!!!!!!!Cheers Keep up the good Work!!!!!!!!!!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, June 24, 2013
Dear Guest,

Thank you for writing such a wonderful review for ITC Maurya and we are truly pleased to hear your appreciation for our staff and hospitality.

At our hotel, we value our guests and work towards provind a warm and memorable experience at all times. We are glad that you would love to come back again and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 21, 2013

Pros:
**Location**
-- Located in the safest part of Delhi (Chanakyapuri, Embassy Enclave)
-- Easily accessible from Delhi airport
-- Beautiful hotel in Delhi that has always been in my top 3 in the city

**Service/ Rooms**
-- Consistent ITC experience - good service, decent room service
-- Poor service in Bukhara, which we informed the management during our checkout, who insisted on a refund (which we never asked for) - so overall well managed

I stayed here twice during my trip, and experienced both the ITC One (upgrade) and the regular suites -- unless you're getting it for free, I'd recommend going with the regular suites.

Room Tip: If you don't get a free upgrade, stick with the regular suites - they're not bad. Ask for ro...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, June 24, 2013
Dear Guest,

Thank you for sharing with us a detailed review on your experience at ITC Maurya. While we are happy to know that you have been among your top preffered hotels in New Delhi, we are most concerned to hear your feedback about the Bukhara service.

We assure you that your feedback is being addressed to immediately and request you to consider this an aberration to our usual standards of service. May we also to kindly share your contact details so we can get in touch with you and investigate this further.

We do hope you stay and dine with us again and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in New Delhi
#5 Spa Hotel in New Delhi
#6 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#15 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Mourya Delhi
Itc Maurya Delhi

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