I had been vacationing in India. So imagine how thrilled I was to discover that there is a Sheraton in New Delhi. BUT... arriving at ITC Maurya Sheraton & Towers New Delhi a little after five PM and the front desk informed me my room wasn’t ready. They politely suggested I could wait a few minutes in their lounge, which I did. But then ten minutes turned into twenty, then thirty.
Finally, after asking everyone at your front desk for help, the duty manager offered to let me stay at the room until 4:00 instead of the noon checkout. I accepted and continued waiting until they got the room ready, sometime around 8:20.
We had been traveling all over India. We saw the Taj Mahal in Agra, the Monkey Temples of Jaipur, and the magical and romantic city of waters, Udaipur. It had been wonderful but we were so looking forward to resting that evening. But that wasn’t going to be. Because directly outside my two windows in room #1278, was a gigantic party in celebration of ITC, a division of this Marriott. The party with crowds, loudly microphoned singers, and amplified music went on so loudly, it make it unable for me to sleep. I complained repeatedly but no solution was offered other then earplugs.
Thinking I would the earplugs later, we went down to Bakhara, your famed hotel restaurant, touted to be the best restaurant in all of India! Well, I can tell you now, it isn’t! This thought occurred to me as I was kneeling in your bathroom, and while listening to some ITC loudly sing, “My Heart Will Go On” from Titanic outside my room, I vomited. I continued to experience that Bakhara meal about three or four times that night, and can safely say without doubt that it is NOT the best restaurant in India!
Finally, I took a sleeping pill, antiboics to quell the “Delhi Belly” I now had from eating in your restaurant, and tried to not keep running to the bathroom and get some sleep. But when I woke up in Sunday morning, now feeling feverish and like I didn’t want to get out of bed for months, what do I hear? Banging, pounding and sawing in the room directly next to mine! And this lasted the entire day. All day! I’d already lost the last day of my trip for not being able to be 15 feet away from a toilet. THAT really, really sucked.
I spoke to the duty manager. I explained every single one of my issues regard this, the worst experience at an Sheraton ever, and all he could is apologize and offer me an even later check out. Why would I want to spend one more minute in this chamber of tortures?
Our room wasn’t ready on time, the party was going on all night right outside our room, and that work was going on right next door ALL NIGHT LONG. I will not go so far as to think you staff would actually poison me with Traveler’s Diarrhea – but wouldn't be surprised.
Anywhere else but here!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 21, 2013
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Thank you for your valuable and important feedback. We are deeply concerned to hear that the food at Bukhara did not suit you. We would like to assure you that at our hotel, all stringent food safety measures are taken and the food goes through various quality control checks regularly to ensure highest level of standards are met at all times.
While we apologise for the inconvenience caused during your check-in and stay, we request you to consider this an aberration not reflective of our usual standards of service. May we also request you to kindly share your contact details at email@example.com so we can get in touch with you and further investigate your concerns.
We do hope you visit us again.
General Manager - ITC Maurya
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.