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“A Wonderful Property with Excellent Restaurants” 5 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, New Delhi 110021, India   |  
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Ranked #8 of 599 Hotels in New Delhi
Bombay
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
“A Wonderful Property with Excellent Restaurants”
5 of 5 stars Reviewed April 1, 2013

I stayed at the ITC Maurya for a 3 day conference in March 2013. It has excellent facilities, the rooms are decent sized with great facilities. The pool is just great and the restaurants are excellent and way beyond anything one can expect. The Bukhara & Dum Pukht cuisine is what ITC hotel are famous for and they live up to the expectations. But the surprise is West View restaurant which has excellent views from their terrace, a lovely musician who plays on the piano and is accompanied occasionally by a female singer too and they belt out some nice music that make the experience very nice. The food is innovative and reminds me of the Beach Barbeque experiences on some of the Island beaches of Thailand, where we can pick and choose from a wide varety of meat and have it barbequed in our choice of sauces and of course there is buffet of salads and cheeses etc.
I would definitely recomment this hotel for all business as well as leisure travellers. The staff is very polite and courteous and helpful.

Room Tip: Try and avoid getting a room facing the back side of the hotel as all that is visible are satellite...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, April 6, 2013
Dear Guest,

Thank you for your wonderful feedback and I am pleased to know you enjoyed your stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,275 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
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Atlanta, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed March 31, 2013

Great hotel. Excellent security in a good location. The only place for westerners to stay in Delhi. A good selection of food types for all travelers. Hotel drivers make excellent tour guides. Great bathrooms with plenty of options.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, April 2, 2013
Dear Guest,

Thank you for your wonderful feedback and I am pleased to know you enjoyed your stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed March 30, 2013 via mobile

They don't serve coffee at the coffee shop over weekends !! That's ridiculous

I was told that a meal buffet charge will be levied for 4 of our family members in case we wanted to have tea or coffee !! I always thought at 24 hrs coffee shop you do get cofee!! Gautam is someone you need to avoid in case he is handling you!! Horrible

  • Stayed March 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, April 2, 2013
Dear Guest,

Thank you for your important feedback. At ITC Maurya, we value our guests and strive to provide the best of our services at all times.

We have noted your feedback regarding the coffee service at The Pavilion and assure you that necessary corrective action is being taken. We request you to consider this an aberration not reflective of our usual standards and do hope you dine with us again.
We look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Giessen, Germany
Top Contributor
159 reviews 159 reviews
122 hotel reviews
Reviews in 80 cities Reviews in 80 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed March 29, 2013

ITC hotels are always 5-star and the hotel including staff is like that. In this ICT I stayed fist time it was more like 4-star. Rooms need some remodelling and the service was not like first class. Rooms are small compared to other ITC. Hotel is in convenient location, but was the most expensive one during my 4 ITC hotel stays during this trip. Price must have to do with the government city Delhi, was not that pleased.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, April 1, 2013
Dear Guest,

Thank you for your valuable feedback. At ITC Maurya, we value our guests and strive to provide the best of our services at all times.
May we request you to kindly share your contact details as we would like to get in touch with you and understand your concerns further.

We do hope you stay with us again and look forward to the pleasure of welcoming you back.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2013

This hotel is outstanding. Employees are everywhere to help you, with whatever you need. Not every employee knows your name but they care about you. This starts with meeting you at the front door, reception, elevator, check out, dining, spa, wherever. Wayne-FX.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, April 1, 2013
Dear Guest,

We are delighted to know you enjoyed your stay at ITC Maurya and thank you for your great feedback for our service. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2013

I have stayed at the ITC Maurya a few times during business trips to Delhi. My company books us into either "The Towers or the "Luxury Suite". I can say that having stayed in various hotels around the world, this hotel is definitely one of my favourite! The service is outstanding; the staff is friendly and have always gone out of their way to make me feel welcome.

Two issues I have had with this hotel:

1) My relatives from Punjab came to visit me one evening and were not allowed in the hotel because they were not "dressed appropriately". They were wearing a traditional Indian Kurta with slippers. I did not raise a complaint because I was on my way out to the airport at the time.

2) While trying to dine at the Bukhara restaurant one evening, I was standing right in front of the entrance attempting to be seated. Instead, foreigners (who were standing behind me) were waved passed me and I was completely ignored for 10 minutes! I confronted the manager about this and his response was, "we thought you were just waiting for someone".

Other than that, the hotel still exceeds my standards. I would definitely stay here again, but not on my own expense, it can be a very costly.

Room Tip: The Towers, very quiet and luxurious.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, March 29, 2013
Dear Guest,

Thank you for your valuable feedback and your appreciation for our hotel and service. At ITC Maurya, we value our guests and strive to provide the best of our services at all times.
We have viewed your comments with concern and while we apologize for the inconvenience caused, we request you to consider this an aberration not reflective of our usual standards of service. May we also request you to kindly share your contact details as we would like to get in touch with you.

Thank you once again and we do look forward to welcoming you back at ITC Maurya.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 26, 2013

Following a long and delayed BA flight from LHR, we arrived at the hotel very early not really expecting to get our room until much later. On arrival at the hotel we were immediately pleased and surprised to see the level of high security. On check in we were firstly informed that we had been upgraded to a higher category Towers room and that we needed to go to a dedicated check in desk. Then, due to the room we had been upgraded to not being available, we were upgraded again to a Pure Suite!!!! Pure luxury.

The hotel was excellent in every way and the staff were exceptional. During our two night stay we ate at Bukhara twice and it was the best Indian meal we have ever had - unbelievably good and a fantastic experience.

This hotel has spoiled us for other hotels now but we are looking forward to staying at the ITC in Agra in a few days' time.

I would not hesitate to recommend this excellent hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, March 29, 2013
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in New Delhi
#6 Spa Hotel in New Delhi
#6 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Number of rooms: 440
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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