My last visit to this "so-called esteemed" property at New Delhi, will surely be my last and unforgettable memory. Not only was the problem of grave importannce to a guest, but the way the mangement dealt was even more pathetic.

My first room was suffering from a faulty air-conditioner. Complained to the reception. Nothing was done. Half a day later, again called Duty manager and briefed about the situation. Nothing was done. Second day, after suffering from a hot sleepless night, complained to the Next duty manager, and the lady was kind enough to visit my room, accept the fault, and offered to switch the room. Switched to the next room, and found the A/C marginally better, but still sweaty at night.

Finally got fedup and checked out. Upon check-out, the receptionist asks how my stay was. I complained briefing how terrible it was, and that I would never stay again. She replied "ok". and handed over the bill.

Pathetic customer service.

For meetings in the Diplomatic area and quick access to the airport,this is a well placed hotel. Theres a high level of security and the staff were quite friendly.

But beyond the convenient location, I can't say I have a heartfelt desire to return to this hotel. The room was dark and the furnishings were dated. The breakfast area was chaotic and haphazard. And there was a consistently odd smell in parts of the lobby. Overall,not a bad stay. Just not really my style of hotel.

I stayed at the ITC Maurya for 4 nights on my latest trip to New Delhi. The room was great and the staff quite attentive and helpful. Restaurants in the hotel were also good although a little pricey. The only problem that I had was charges for local calls being billed at an outrageous rate and when I inquired, they said that the charges were incorrect and removed them from my bill.

If you want to feel pampered, this is the hotel! Stayed here for 5 days.The roooms are classy, very tastefully appointed, We got upgraded to a junior suite in ITC One so that was fantastic. The food at the Maurya is the best ever! Although it was a long stay we didnt get bored with the food, since it has a good variety of restaurants and cuisines. We could also use the lounges for meetings so that was a good bonus. A beautiful and charming hotel. a bit expensive though