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ITC Maurya New Delhi: Traveler Reviews

5.0 of 5
Diplomatic Enclave, New Delhi 110021, India
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Hotel amenities
ITC Maurya New Delhi
Ranked #9 of 560 hotels in New Delhi
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774 reviews from our community

Traveler rating
    490
    194
    58
    17
    15
See reviews for
Families
81
 
Couples
123
 
Solo
103
 
Business
444
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fort Myers, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Tops in Indian Hospitality”
5 of 5 stars Reviewed January 30, 2013

I have been traveling at least once a year on business to Delhi and India in general since 2001. My local colleague arranged this hotel for mew on my first visit. Since then i have stayed at two other properties in Delhi but keep coming back to The Maurya. The hotel is tops in everything. Lobby is magnificent, rooms are large, clean and well appointed, Gym is fantastic, and the breakfast buffet is great. The staff is well trained and want to make your stay as pleasant as possible. Of course the best 5 star hotels in india have the best hospitality in the world but this is really great. In addition, the two Indian restaurants Bukhara and Dum Pukt are exceptional. I am an extreme traveler and very demanding when it comes to fine hotels and restaurants. The Maurys has never disappointed me and this is my only choice when I travel to Delhi.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bil S about ITC Maurya New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
February 3, 2013
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

Thank you for staying with us and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Unforgettable Apnea”
1 of 5 stars Reviewed January 30, 2013

My last visit to this "so-called esteemed" property at New Delhi, will surely be my last and unforgettable memory. Not only was the problem of grave importannce to a guest, but the way the mangement dealt was even more pathetic.

My first room was suffering from a faulty air-conditioner. Complained to the reception. Nothing was done. Half a day later, again called Duty manager and briefed about the situation. Nothing was done. Second day, after suffering from a hot sleepless night, complained to the Next duty manager, and the lady was kind enough to visit my room, accept the fault, and offered to switch the room. Switched to the next room, and found the A/C marginally better, but still sweaty at night.

Finally got fedup and checked out. Upon check-out, the receptionist asks how my stay was. I complained briefing how terrible it was, and that I would never stay again. She replied "ok". and handed over the bill.

Pathetic customer service.

Room Tip: My only suggestion, is India has far better Hotels with greater service.
See more room tips
  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask DrEugeneJacob about ITC Maurya New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
February 4, 2013
Dear Guest,

Thank you for your valuable feedback on your experience. We have viewed your comments with concern and while we proffer our sincere apologies for the inconvenience caused, we request you to consider this as an aberration not reflective of our regular service standards. We would like to assure you that your feedback is being addressed to immediately. May we also request you to kindly share your contact details so we can get in touch with you.

Thank you and we do hope we get the pleasure of welcoming you back at ITC Maurya.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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Sydney
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Convenient location, though a bit dated”
3 of 5 stars Reviewed January 26, 2013 via mobile

For meetings in the Diplomatic area and quick access to the airport,this is a well placed hotel. Theres a high level of security and the staff were quite friendly.

But beyond the convenient location, I can't say I have a heartfelt desire to return to this hotel. The room was dark and the furnishings were dated. The breakfast area was chaotic and haphazard. And there was a consistently odd smell in parts of the lobby. Overall,not a bad stay. Just not really my style of hotel.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
Ask jetlagwoofer about ITC Maurya New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
January 31, 2013
Dear Guest,

Thank you for choosing to stay at the ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay. We apologize for the inconvenience caused due to the rush at breakfast hours because of high occupancy at the hotel.

We do hope you stay with us again,

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake, Texas, United States
Reviewer
3 reviews 3 reviews
“Great Hotel”
4 of 5 stars Reviewed January 26, 2013

I stayed at the ITC Maurya for 4 nights on my latest trip to New Delhi. The room was great and the staff quite attentive and helpful. Restaurants in the hotel were also good although a little pricey. The only problem that I had was charges for local calls being billed at an outrageous rate and when I inquired, they said that the charges were incorrect and removed them from my bill.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Sanjay C for New Delhi
Ask Sanjay C about ITC Maurya New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
January 31, 2013
Dear Guest,

Thank you for your valuable feedback and I am happy to know that you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay. We do apologize for the inconvenience caused due to the error in the billing.

Thank you for staying with us and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“If you want to feel pampered..”
5 of 5 stars Reviewed January 26, 2013

If you want to feel pampered, this is the hotel! Stayed here for 5 days.The roooms are classy, very tastefully appointed, We got upgraded to a junior suite in ITC One so that was fantastic. The food at the Maurya is the best ever! Although it was a long stay we didnt get bored with the food, since it has a good variety of restaurants and cuisines. We could also use the lounges for meetings so that was a good bonus. A beautiful and charming hotel. a bit expensive though

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by travelhappyMumbai for New Delhi
Ask travelhappyMumbai about ITC Maurya New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Also Known As:
Itc Maurya New Delhi Hotel
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi
Itc Maurya
Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in New Delhi
#6 Luxury Hotels in New Delhi
#6 Family Hotels in New Delhi
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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ITC Maurya New Delhi
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