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ITC Maurya New Delhi: Traveler Reviews

5.0 of 5
Diplomatic Enclave, New Delhi 110021, India
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Hotel amenities
ITC Maurya New Delhi
Ranked #9 of 559 hotels in New Delhi
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769 reviews from our community

Traveler rating
    487
    192
    58
    17
    15
See reviews for
Families
80
 
Couples
122
 
Solo
103
 
Business
441
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Westlake, Texas, United States
Reviewer
3 reviews 3 reviews
“Great Hotel”
4 of 5 stars Reviewed January 26, 2013

I stayed at the ITC Maurya for 4 nights on my latest trip to New Delhi. The room was great and the staff quite attentive and helpful. Restaurants in the hotel were also good although a little pricey. The only problem that I had was charges for local calls being billed at an outrageous rate and when I inquired, they said that the charges were incorrect and removed them from my bill.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
January 31, 2013
Dear Guest,

Thank you for your valuable feedback and I am happy to know that you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay. We do apologize for the inconvenience caused due to the error in the billing.

Thank you for staying with us and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“If you want to feel pampered..”
5 of 5 stars Reviewed January 26, 2013

If you want to feel pampered, this is the hotel! Stayed here for 5 days.The roooms are classy, very tastefully appointed, We got upgraded to a junior suite in ITC One so that was fantastic. The food at the Maurya is the best ever! Although it was a long stay we didnt get bored with the food, since it has a good variety of restaurants and cuisines. We could also use the lounges for meetings so that was a good bonus. A beautiful and charming hotel. a bit expensive though

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kottayam, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“CLASS!!”
4 of 5 stars Reviewed January 23, 2013

It's really a good hotel, good location,good service,good ambiance overall!! The Breakfast buffet was quite good. I also liked the seating in the restaurant. The only inconvenience I felt was when I had to use the gym which was not in the main part of the hotel.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
January 25, 2013
Dear Guest,

Thank you for your wonderful feedback and I am happy to know you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

Thank you for staying with us and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leipzig, Germany
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Diplomatic stay”
4 of 5 stars Reviewed January 23, 2013

Aimed at a safe, upmarket place to stay while 5 days in Delhi on a private/business trip. Was not disappointed though not sure if price really reflects the delivered value but assume overpay is needed in in a way there to keep things going. Always busy and nicely furnished lobby with an exceptionally painted wooden ceiling. Checked into tower 3 which has an extra counter in the basement of that tower. Friendly and efficient service. Room classy and quite clean but a bit rundown. Electricity/fuse went off twice at night but was fixed each within 10 minutes by a technician. Good breakfast assortment and great dinner in buffet restaurant. Renowned Bukhara restaurant in basement is great with good service, dinner booking for Bukhara needed at least 1 day in advance. Business center staff and concierge (for local tour/guide bookings) very helpful and friendly. Calculate some 20% taxes to the rate displayed. All in all, a good and relaxed stay at the ITC. Other/smaller/more central hotels might provide a different value proposition.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
January 25, 2013
Dear Guest,

Thank you for your feedback and I am happy to know you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
palermo
Top Contributor
65 reviews 65 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
“Great place...but be carefful”
4 of 5 stars Reviewed January 23, 2013

Amaizing hotel.., rooms are not so big, but very confortble, the window is fix, you can t open to get fraish air...the restorants are very good, the best of the best is the Panswar, nice ambience, great food
Too many restrictions for the smokers, i don t smoke, but my friends where always out side,not nice at all in a so big hotel 5 stars, the rooms for smokers like a box!
Pay attention don t live your money on the table...because it was taken thinking is a tips, i complain for that, the duty manager was nice and gave to me back the amount, but i beleve that s not must arrived any where , amd at the list the excuse for the money taken let me to loose my temper...

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review
January 25, 2013
Dear Guest,

Thank you for your valuable feedback and I am delighted to know that you enjoyed our restaurants. We apologize for the inconvenience caused due to the misunderstanding regarding the money left at the table. I hope that overall, you enjoyed your stay at ITC Maurya and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya New Delhi Hotel
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi
Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in New Delhi
#6 Luxury Hotels in New Delhi
#6 Family Hotels in New Delhi
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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ITC Maurya New Delhi
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