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“Great Hotel” 4 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, Sardar Patel Marg, New Delhi 110021, India   |  
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3rd night free !
Ranked #11 of 648 Hotels in New Delhi
Certificate of Excellence
Westlake, Texas, United States
Level Contributor
3 reviews
“Great Hotel”
4 of 5 stars Reviewed January 26, 2013

I stayed at the ITC Maurya for 4 nights on my latest trip to New Delhi. The room was great and the staff quite attentive and helpful. Restaurants in the hotel were also good although a little pricey. The only problem that I had was charges for local calls being billed at an outrageous rate and when I inquired, they said that the charges were incorrect and removed them from my bill.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, January 31, 2013
Dear Guest,

Thank you for your valuable feedback and I am happy to know that you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay. We do apologize for the inconvenience caused due to the error in the billing.

Thank you for staying with us and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,701 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
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Mumbai
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 26, 2013

If you want to feel pampered, this is the hotel! Stayed here for 5 days.The roooms are classy, very tastefully appointed, We got upgraded to a junior suite in ITC One so that was fantastic. The food at the Maurya is the best ever! Although it was a long stay we didnt get bored with the food, since it has a good variety of restaurants and cuisines. We could also use the lounges for meetings so that was a good bonus. A beautiful and charming hotel. a bit expensive though

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kottayam, India
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

It's really a good hotel, good location,good service,good ambiance overall!! The Breakfast buffet was quite good. I also liked the seating in the restaurant. The only inconvenience I felt was when I had to use the gym which was not in the main part of the hotel.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for your wonderful feedback and I am happy to know you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

Thank you for staying with us and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leipzig, Germany
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 23, 2013

Aimed at a safe, upmarket place to stay while 5 days in Delhi on a private/business trip. Was not disappointed though not sure if price really reflects the delivered value but assume overpay is needed in in a way there to keep things going. Always busy and nicely furnished lobby with an exceptionally painted wooden ceiling. Checked into tower 3 which has an extra counter in the basement of that tower. Friendly and efficient service. Room classy and quite clean but a bit rundown. Electricity/fuse went off twice at night but was fixed each within 10 minutes by a technician. Good breakfast assortment and great dinner in buffet restaurant. Renowned Bukhara restaurant in basement is great with good service, dinner booking for Bukhara needed at least 1 day in advance. Business center staff and concierge (for local tour/guide bookings) very helpful and friendly. Calculate some 20% taxes to the rate displayed. All in all, a good and relaxed stay at the ITC. Other/smaller/more central hotels might provide a different value proposition.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for your feedback and I am happy to know you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
palermo
Level Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed January 23, 2013

Amaizing hotel.., rooms are not so big, but very confortble, the window is fix, you can t open to get fraish air...the restorants are very good, the best of the best is the Panswar, nice ambience, great food
Too many restrictions for the smokers, i don t smoke, but my friends where always out side,not nice at all in a so big hotel 5 stars, the rooms for smokers like a box!
Pay attention don t live your money on the table...because it was taken thinking is a tips, i complain for that, the duty manager was nice and gave to me back the amount, but i beleve that s not must arrived any where , amd at the list the excuse for the money taken let me to loose my temper...

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for your valuable feedback and I am delighted to know that you enjoyed our restaurants. We apologize for the inconvenience caused due to the misunderstanding regarding the money left at the table. I hope that overall, you enjoyed your stay at ITC Maurya and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed January 21, 2013

I travel to India often, I always stay here, One of the best hotels I've stayed at in the world. Service is number one, Rooms and property are excellent. The location to accommodates easy access to all of Delhi, Staff is outstanding, Truly a Gem of a hotel.

Room Tip: The Tower Rooms are very nice, Large and comfortable.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, January 23, 2013
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at ITC Maurya. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We are pleased to have loyal customers like yourself and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed January 21, 2013

We arrived at 5AM to claim our room and, to our grateful surprise, we were upgraded two levels to a huge room with all appurtenances. Breakfast was superb with a large variety of Western and Indian delicacies, especially ones usually found only in Southern India. Other meals were reasonably priced in the coffee shop. We tried the highly acclaimed Bukhara restaurant on the hotel premises and were sadly disappointed (see separate review). Staff was extremely helpful to the extent where the young man staffing the concierge desk managed to convince my smart phone to give me direct access to the internet (WiFi being a separate and expensive alternative). By the way, I purchased an Indian SIM card at the airport at a price of $25 for 30 days of texting and telephoning plus $10 for what turned out to be virtually unlimited access to the internet for 30 days throughout India--thus avoiding the high WiFi fees encountered at most hotels . You do need your passport and a passport photo to purchase the SIM card. .

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, Sardar Patel Marg, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in New Delhi
#8 Family Hotel in New Delhi
#8 Romantic Hotel in New Delhi
#9 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Number of rooms: 440
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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