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“Nice but forgettable” 4 of 5 stars
Review of ITC Maurya New Delhi

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ITC Maurya New Delhi
5.0 of 5 Hotel   |   Diplomatic Enclave, New Delhi 110021, India   |  
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Ranked #6 of 608 Hotels in New Delhi
Melbourne, Australia
Top Contributor
74 reviews 74 reviews
48 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
“Nice but forgettable”
4 of 5 stars Reviewed October 8, 2012

This is an old hotel which has been refurbished. The rooms are comfortable and well appointed, but the restaurants and outdoor areas look a little tired. The major let down here were some (not all) of the staff, who came across as a little dour, and the West View restaurant, where we had to ask the waiters three times each to get a menu, wine list, napkin, drinking water and bill. Needless to say, that got a bit tiresome. It's also a little way from the centre, so it's about a 4 kilometre walk along unremarkable roads to get to downtown New Delhi.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 9, 2012
Dear Guest,

Thank you for your valuable feedback. Request you to consider the service at West View as an aberration to our normal standards of fond service.

We do hope you visit us again.

Yours sincerely,
Anil Chadha
GM - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,382 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2012

stayed in ITC Maurya for few nights for my business trip to India. the hotel is nice with all amenities and services available. good rooms. excellent breakfast. nice staff. the guest is really treated well by the staff. hotels in delhi are priced little high but i checked the net and its for all the hotels of this range

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 9, 2012
Dear Guest,

Thank you for your wonderful feedback. We hope you had a comfortable stay with us and look forward to welcoming you back again.

Yours sincerely,
Anil Chadha
GM - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
98 reviews 98 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 6, 2012

What I felt great about this hotel is its personalised service, excellent breakfast spread, exclusive lounge for the Towers section, quiet surroundings and great food. Felt at home completely. Service at the lounge sometimes took time. I ordered Lassi and had to wait for more than 10 minutes for it to arrive. At the Pavilion, there must be preference for house guests; I had to wait for a table for lunch for about 5 minutes.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 9, 2012
Dear Guest,

Apologize for the inconvinience caused. We do hope you enjoyed your overall stay with us. We look forward to having you with us again.

Yours sincerely,
Anil Chadha
GM - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 5, 2012

Great Hotel which is ideally located in New Delhi. Bars & restaurants are plentiful if a little pricey but it is a 5 Star. We had the executive rooms in The Tower section which were very lavishly equipped and very roomy ( highly recommend ).

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 9, 2012
Dear Guest,

Thank you for your valuable feedback. We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
GM - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 5, 2012

The ITC Maurya is a very unique hotel with a very different and positive aura. You feel great the moment you enter the hotel and the well trained/ motivated staff really makes you feel AT HOME completely.

The house keeping standards are PAR EXCELLENCE and they really serves India like nobody else does.

My special compliments for the genuine and wonderful care by Mr Devender Besoya and Mr Vikram Chopra. They are the real gems of this great hotel.

with many many thanks for the memorable stay each time,

with deepest gratitude and thanks,

Col Jitendra Kumar
New Zealand

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 9, 2012
Dear Guest,

Thank you for your wonderful feedback. I am delighted to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
GM - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 5, 2012

This hotel has everything. Great rooms, nice restaurants, Spa and pool. I stayed here on my business trip to Delhi and found the experience very satisfactory. The club restaurant is very calm and exclusive.
The location can be said to be the best part of Delhi. a look out side the "West View" Restaurant is breath taking...see photo.
There is a huge lawn where we had a get together and dinner. It was a very pleasant experience.
It is expensive but offers the class associated with the price tag.
The staff are cooperative and very quick.
No doubt this hotel is the favourite place for many VIPs.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 9, 2012
Dear Guest,

I am delighted to know that our accommodation, restaurants and services were upto your expectation. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay at the hotel. Thank you for appreciating us through your wonderful feedback.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
General Manager – ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
51 reviews 51 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 5, 2012

Acceptable location. Easy reach to downtown and airport by car (traffic pending).

Safe, hugh, luxurious hotel. I was pleasantly surprised. Friendly helpful staff.

Standard rooms are not as spacious as other Indian international chain but is very comfortable, cozy and welcoming. The amenity provided is probably the best I ever experience. Very well thought and the management definitely has a degree of attention to detail.

Food selection in the hotel are wonderful plentiful and tasty, It is expensive, but is afterall the capital.

Worth to note that the travel desk at the hotel offers a very attractive and reasonal rate for excursion tours. I joined a day trip to Taj Mahal. Well worth the value for money. Do check it out if you have time to spare.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnilCGMITCMaurya, General Manager at ITC Maurya New Delhi, responded to this review, October 9, 2012
Dear Guest,

Thank you for your valuable feedback. I am happy to know you had a pleasant stay at the hotel. At ITC Maurya, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anil Chadha
GM - ITC Maurya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maurya New Delhi

Address: Diplomatic Enclave, New Delhi 110021, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in New Delhi
#5 Luxury Hotel in New Delhi
#5 Spa Hotel in New Delhi
#7 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maurya New Delhi 5*
Number of rooms: 440
Official Description (provided by the hotel):
Acknowledged as the most preferred residence of visiting heads of state and global business leaders for over 25 years. ITC Maurya epitomizes the luxury hotel experience. ITC Maurya is a luxury business hotel with contemporary facilities, located in the heart of the exclusive Diplomatic Enclave, approximately 14 k.m. (25 min) from the International Airport; offering a superb view of Delhi’s green belt, the forested ridge. An imposing structure of superb luxury with 442 Rooms, inclusive of 27 uniquely designed Suites, its architecture and ambiance are a tribute to the age of the great Mauryan Dynasty, that gave Indian history its golden era. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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