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“The Best Hotel I've Stayed In” 5 of 5 stars
Review of The Imperial Hotel

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The Imperial Hotel
5.0 of 5 Hotel   |   1 Janpath, New Delhi 110001, India   |  
Hotel amenities
Ranked #5 of 626 Hotels in New Delhi
Certificate of Excellence 2014
Saratoga Springs NY
Top Contributor
117 reviews 117 reviews
24 hotel reviews
Reviews in 53 cities Reviews in 53 cities
65 helpful votes 65 helpful votes
“The Best Hotel I've Stayed In”
5 of 5 stars Reviewed March 3, 2007

If you've had enough modern high rise 5 star hotels like The Claridges and want a feeling of history without getting a hotel that shows the ravages of time, this is the hotel.

Beautifully decorated, spacious, great art work, impeccable service without getting in your way. Go for a Heritage Room if you want space, comfort and a homey colonial feeling. Don't miss the Spice Route restaurant and ask for a tour of the restaurant if they aren't too busy. Breakfasts were superb.

We wrote a glowing report in their customer evaluation form, but got a letter from the manager on our return apologizing for any discomfort or inconvenience we may have encountered. Something got lost in translation, I suppose.

Stayed February 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Rural England
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 27, 2007

Booked direct, changing dates and rooms etc, but all no problem. We loved the bustling bars and meals in the indian and fusion restaurants were jolly good. The staff were charming and the location for shopping excellent. Breakfast outside was a lovely start to the day and the best breakfast we had in India Our deco- suite was sumptuous. We took the hotel car and found the drivers helpful.

  • Liked — The great atmosphere, service and food.
  • Disliked — Slight odour of drains
  • Stayed February 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
long island, ny
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed February 14, 2007

The Imperial (Dehli)-This hotel was gorgeous. We spent two nights here. The breakfast was delicious and the room was spectacular. I absolutely love marble and this hotel has so much. The British Colonial decor is really wonderful.

Stayed February 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 23, 2007

Of all the high-end hotels I stayed in New Delhi, I felt this was the most beautiful. It had history and maintained its old-world glamour. The restaurant, Brasserie 1911 was first class, the service extremely attentive and the Chef, who came out to check on the meal and discuss his background was wonderful. However, at breakfast, the staff was less than friendly, and seemed annoyed to have to work. It's not like it wasn't their job, there were no glasses or plates set up at the front to help yourself either. We had to ask for tea at least three times from three separate people. When I returned, they had packed up all of my luggage, (I had specifically left clothing out to change into when I returned) and taken it away, with no notice whatsoever so I thought I had been robbed. (I had not NOT requested that anyone take my luggage at all, but they knew I would be checking out that day). Compared to the Taj Mahal and the Taj Palace, the service here was the weakest, but overall, it wasn't bad.

Stayed January 2007
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Kuwait
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed January 9, 2007

The hotel is REALLY LOVELY. I am a seasoned traveler who really enjoys the finer things in life. I found The Imperial very nearly immpecable. The entrance is attractive with creative fresh flower arrangements (hats off to the florist) and the halls of the hotel boast many beautiful prints and paintings.

The heritage room in which I stayed was tastefully furnished with colonial style period furniture (2 single beds). Bed linens were comfortable and attractive. The bathroom was marble with a tub, but no separate shower. Overall the room was very pleasant and light, but sadly the windows in my ground floor room did not open so I did not get much fresh air. Also the tub clogged. I made a few complaints, but the problem didn't get resolved.

The buffet breakfast was great, lots of selections of hot and cold foods, as well as an omlette station. The Thai/Indian restaurant was fantastic, though quite expensive even by hotel standards. Room service was great-always on time and always delicious.

One major drawback was the horrible massage facility. It was noisy and seemed dirty-if you must have a massage go for the inroom massage option. The concierge is not well informed about happening restaurants or night clubs so do your own research. Also remember than in Delhi everyone gets a kickback for everything!!!

The hotel is well situtated near shopping and restaurants. We tried a really nice lounge/restaurant called QBA in Coughnut (spelling?) area. Also dont forget when shopping-Bargain!!!! Overall the whole hotel experience was great. I am definately going back.

  • Liked — Impeccable Service with a smile
  • Disliked — The clogged shower and massage room.
  • Stayed December 2006, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 7, 2007

We spent 3 days at the Imperial in December 2006. All the advance press about it touts it as "the best hotel in Delhi"...Sure it looks great. But below the surface it's just mediocre. The staff while seemingly willing and friendly never manages to deliver on any request. Most of the rooms have windows on interior courtyards which means they're really quiet. If you get an outside view room be prepared for lots of noise. Including the bang bang of the staff fixing chairs while you're trying to recover from jeg lag. The Spice Route is claimed by Conde Nast Traveller to be one of the 10 best restaurants --- but clearly their reviewer has not been eating in any even middle of the road fusion restaurants in New York, London or Los Angeles. A good restaurant in any of these places wins hands down in a competition with the Spice Route. Where by the way the staff attitude is decidely unfriendly. Now let's talk about prices. Every meal was over priced but the most riduculous offense of all was that the Imperial charges as much for a bottle of domestic Indian white wine (Sula) as they do for an import from France or California: between US$60-70 for something you can buy on the street for US$8.00. Bottom line: over priced, over rated, under delivers. They clearly have contempt for their well travelled target market who all have enough experience to know this hotel is a sleekly packaged rip off.

  • Stayed December 2006, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 7, 2007

It is highly recommended due to its reputation, and I'm actually fine with their practice of keeping those pesky tuk-tuk drivers off the premises. The facilities look opulent inside and the air smelled of lemon or giner in the halls, which is very refreshing after coming in from the pollution outside. The restaurants can get costly. I didn't think the Spice Market restaurant was anything to rave about. Decent, pricey and it was really dark in there! The pool was nothing special. The gym is small, but I enjoy small hotel gyms. The building is old of course, and the windows are pretty thin because one can hear all kinds of outside noises from the room. Bathing was quite an experience: I got dirtier than if I hadn't bathed because as I filled the tub, the water was yellow! To top it off, we were ripped off with the taxes at check-out (should have been based on the discounted rate that we reserved the room for and not based on full price!) Management didn't care to apologize or rectify this even after we lodged a formal complaint. Also, I think that having people constantly open the entrance doors seems a bit pesky and impractical. Why not install automatic doors?

Stayed May 2005
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Imperial Hotel

Address: 1 Janpath, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Wheelchair access
Hotel Style:
#3 Spa Hotel in New Delhi
#4 Luxury Hotel in New Delhi
#4 Business Hotel in New Delhi
#6 Romantic Hotel in New Delhi
#6 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Imperial Hotel 5*
Number of rooms: 233
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Also Known As:
Imperial Hotel New Delhi
Imperial New Delhi
Imperial Hotel Delhi
Hotel Imperial
The Imperial Palace Hotel
Grand Imperial Hotel
The Imperial New Delhi
The Imperial Hotel Delhi

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