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“Beautiful City Retreat” 5 of 5 stars
Review of The Imperial Hotel

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The Imperial Hotel
5.0 of 5 Hotel   |   1 Janpath, New Delhi 110001, India   |  
Hotel amenities
Ranked #4 of 608 Hotels in New Delhi
Bath, England
Top Contributor
87 reviews 87 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
141 helpful votes 141 helpful votes
“Beautiful City Retreat”
5 of 5 stars Reviewed October 22, 2006

The Imperial is a beautiful hotel near Connaught Place. The hotel is a Art-Deco showpiece with beautifully appointed luxurious rooms. Don't opt for the Heritage Suites as they all face into courtyards or atriums - leaving the rooms dark and with no natural light or VIEWS. The most exquisite and expensive cave I've ever stayed in. The pool is especially nice as it is one of the few pools that is deep enough to dive into (11ft at the deep end) but unbelievably noisy due to the street traffic and has regular wafts of urine smeels drifting by. The food was ok in the varying restaurants but the wine list poor and horrendously expensive, the Shangri-La, however, has a fantastic East Asian restaurant with well priced food and a much better wine list. The bar there was also much cheaper.

  • Liked — Beautiful public spaces
  • Disliked — Noise at pool
  • Tips/Secrets — Ask for a room with a view
  • Stayed October 2006, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Austin,TX
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 21, 2006

Horrible experience. Rude staff, downgraded overpriced hotel. They assumed that we didn't understand French, although my wife does.

We were supposed to get a room upgrade if available, but were told that there were none. Next to us was a French couple speaking with the managers standing next to them. The manager told the French couple in French that they would be upgraded, and he would tell the desk clerk once we left the area.

We will never stay her again, and go back to the Oberoi, who really have the best hotels in India.

  • Stayed October 2006
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, UK
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 14, 2006

This hotel is an oasis of calm and sophistication and just about lived up to our expectations.

We had booked into a Heritage Room, which was beautifully furnished and very large. The bathroom was however a little small for a room of this price ($430 per night). Our room was on the ground floor and, despite the hugest and most comfortable beds, we hardly slept due to noise from outside our window. We requested to be moved for our second night and we re-positioned in an identical room on the 3rd floor; much better.

The hotel is furnished with loads of antiques, pictures and other objects that make it a very interesting place to walk round. The inner court-yard is a lovely place to have coffee or cocktail and the outdoor terrace restaurant (1911) seems to be the place in Delhi to have lunch. We found the food in the 1911 Terrace to be lovely, but the service to be some of the worst we had in India. Having said that, when we had breakfast the next day (which was amazing – a fantastic range of food) we were served very well.

We ate in the Spice Route restaurant, which has very exotic decoration. The menu is from all over Asia and both the food and service were very good.

We found the laundry service to be excellent. We phoned at 3pm for 3 garments to have express (2 hour) service. On handing over a blouse I pointed out a small tear, trying to show that I knew about the tear, so I would not be blaming them for it. The garments were returned 30 minutes later, pristinely pressed and the tear was mended!

Overall, we felt that the rooms were slightly overpriced but we would definitely stay there again if in Delhi.

  • Liked — Decoration & beds
  • Disliked — Price
  • Tips/Secrets — Ask to be moved if you get a ground floor room facing the terrace, you can hear security chatting at night
  • Stayed September 2006, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amersham
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 14, 2006

Luxury in Delhi. Vaste room, great service. convenient location for the centre of Delhi - Conaught place and the shops: The tibetan market is 2 min walk from the hotel (great for silk but bargain hard), and from the governemental shop- coutry cottage emporium, where prices are fixed (careful that at the exit of the hotel some guys will tell you that it is closed in order to draw you in his shop!). For food try the South East Asian restaurant but keep away from the Italian one.

  • Liked — Luxury and location
  • Stayed October 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, London and Ibiza
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed October 5, 2006

Where would one start? One of the finest...worldwide. Service as you can only get in Asia. Massive suites. Superb restaurants ...def. try Spice Route and Daniells. Wonderful atmosphere and renovated to a very high standard. I shall stay no where else when in Delhi.

  • Liked — Grandour
  • Disliked — Nothing
  • Tips/Secrets — Hotel car to and from airport and for all excursions.
  • Stayed September 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston, ma, usa
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed October 3, 2006

Yes, it was overwhelmingly terrible. I'll be the one to push the envelope a bit with honesty and I don't care to be popular. Was in Delhi working for an extended period over the summer. Tried Spice Route a few weeks prior our stay at the Imperial and shouldve taken hint that it was indeed not as hyped-up as we thought--horrible service, maitre d'hotel made us wait with menus out in the foyer for 10-15 minutes after the time of our dinner reservation! Our stay for two nights: booked the heritage room and requested a top floor, instead we were relegated to the ground floor--they claimed all the other suites were booked. Fine. The room was OK, unpolished scratched-up wood parquet flooring--wouldve preferred the marble floors on the upper floors. Area rugs were not vacuumed everyday, even when requested. Our bath water was yellow, called the operator and they sent a plumber who just ran the water to clear the rust from the pipes (had to wait approx 30 minutes after he left for the water to clear). Shower water didn't drain fast enough from the stall, I don't particularly like soaking my feet in shower water. Dry cleaning service was abominable--asked to remove a stain from a newly tailored sari and said item was returned in the same condition. When we approached the laundry guy, he said he could take it back and douse it with kerosene to remove the stain! needless to say, we declined. Dining experience at the other hotel restaurant 1911 was hugely disappointing. Chinese dim sum dumplings stuck onto banana leaf and broke apart at the touch of a fork, hamburger was raw, and lobster bisque smelled of plastic. Manager Bilbao came over and tried to smooth things over--that was the nicest part of our stay but was not enough to undo the damage of an upsetting hotel and dining experience. He owes us dinner should we ever force to bring ourselves to the Imperial. Check out was a disaster: mistakenly charged for water from the fridge--which in fact was the bottled water we bought from outside since there was none when we first arrived. Buffet breakfast is good, though the waitstaff seemed to be in a frenzy and manager tried to show us the farthest table from the buffet in the sunroom and hesitated when we requested to be seated at one of the nearer tables in the main room. Other guests are not so nice and considerate. One family left their room door open to have their matters echo into the hallway. Oh, one last thing, Maria Shriver store me down at the breakfast buffet. How rude!

  • Liked — Nothing at all, really...that includes the dining experiences too.
  • Disliked — This hotel is a sham.
  • Stayed August 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 1, 2006

While living, studying and teaching in Delhi and Dehradun The Imperial Hotel became my haven of calm in the midst of India's seeming chaos.

Between the years 1999 and 2005 I celebrated each of my own or my partner's birthdays there. We both enjoyed the hotel's attention to detail, and the importance of the guest's every pleasure and comfort.

I was always touched by the fact that we were either given the same room from year to year (one we especially loved) or upgraded at no extra charge to a suite if the room we like so much was unavailable.

On our birthdays we always found a birthday cake waiting in our room (no extra charge), plus flowers, our favourite drinks and snacks. This made entertaining friends very simple!

We have used the hotel's fabulous lunch buffet on the outdoor terrace, overlooking the private garden for parties with friends. Each event went flawlessly. Food was/is always delicious and the service is always attentive yet not overbearing.

This winter a trip to India is planned in December, and a birthday party at the Imperial is being looked forward to with much joy and anticipation.

  • Liked — The charming atmosphere and attentive service.
  • Disliked — I can think of absolutely nothing negative!
  • Tips/Secrets — Exhale, relax in the garden and ENJOY the calm.
  • Stayed December 2005, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Imperial Hotel

Address: 1 Janpath, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Delhi
#3 Business Hotel in New Delhi
#3 Luxury Hotel in New Delhi
#4 Romantic Hotel in New Delhi
#5 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Imperial Hotel 5*
Number of rooms: 233
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Also Known As:
Imperial Hotel New Delhi
Imperial New Delhi
Imperial Hotel Delhi
Hotel Imperial
The Imperial Palace Hotel
Grand Imperial Hotel
The Imperial New Delhi
The Imperial Hotel Delhi

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