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“Excellent hotel, although a little over priced” 5 of 5 stars
Review of The Imperial Hotel

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The Imperial Hotel
5.0 of 5 Hotel   |   1 Janpath, New Delhi 110001, India   |  
Hotel amenities
Ranked #4 of 608 Hotels in New Delhi
Birmingham, UK
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
“Excellent hotel, although a little over priced”
5 of 5 stars Reviewed October 14, 2006

This hotel is an oasis of calm and sophistication and just about lived up to our expectations.

We had booked into a Heritage Room, which was beautifully furnished and very large. The bathroom was however a little small for a room of this price ($430 per night). Our room was on the ground floor and, despite the hugest and most comfortable beds, we hardly slept due to noise from outside our window. We requested to be moved for our second night and we re-positioned in an identical room on the 3rd floor; much better.

The hotel is furnished with loads of antiques, pictures and other objects that make it a very interesting place to walk round. The inner court-yard is a lovely place to have coffee or cocktail and the outdoor terrace restaurant (1911) seems to be the place in Delhi to have lunch. We found the food in the 1911 Terrace to be lovely, but the service to be some of the worst we had in India. Having said that, when we had breakfast the next day (which was amazing – a fantastic range of food) we were served very well.

We ate in the Spice Route restaurant, which has very exotic decoration. The menu is from all over Asia and both the food and service were very good.

We found the laundry service to be excellent. We phoned at 3pm for 3 garments to have express (2 hour) service. On handing over a blouse I pointed out a small tear, trying to show that I knew about the tear, so I would not be blaming them for it. The garments were returned 30 minutes later, pristinely pressed and the tear was mended!

Overall, we felt that the rooms were slightly overpriced but we would definitely stay there again if in Delhi.

  • Liked — Decoration & beds
  • Disliked — Price
  • Tips/Secrets — Ask to be moved if you get a ground floor room facing the terrace, you can hear security chatting at night
  • Stayed September 2006, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,745 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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Amersham
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 14, 2006

Luxury in Delhi. Vaste room, great service. convenient location for the centre of Delhi - Conaught place and the shops: The tibetan market is 2 min walk from the hotel (great for silk but bargain hard), and from the governemental shop- coutry cottage emporium, where prices are fixed (careful that at the exit of the hotel some guys will tell you that it is closed in order to draw you in his shop!). For food try the South East Asian restaurant but keep away from the Italian one.

  • Liked — Luxury and location
  • Stayed October 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, London and Ibiza
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed October 5, 2006

Where would one start? One of the finest...worldwide. Service as you can only get in Asia. Massive suites. Superb restaurants ...def. try Spice Route and Daniells. Wonderful atmosphere and renovated to a very high standard. I shall stay no where else when in Delhi.

  • Liked — Grandour
  • Disliked — Nothing
  • Tips/Secrets — Hotel car to and from airport and for all excursions.
  • Stayed September 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston, ma, usa
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed October 3, 2006

Yes, it was overwhelmingly terrible. I'll be the one to push the envelope a bit with honesty and I don't care to be popular. Was in Delhi working for an extended period over the summer. Tried Spice Route a few weeks prior our stay at the Imperial and shouldve taken hint that it was indeed not as hyped-up as we thought--horrible service, maitre d'hotel made us wait with menus out in the foyer for 10-15 minutes after the time of our dinner reservation! Our stay for two nights: booked the heritage room and requested a top floor, instead we were relegated to the ground floor--they claimed all the other suites were booked. Fine. The room was OK, unpolished scratched-up wood parquet flooring--wouldve preferred the marble floors on the upper floors. Area rugs were not vacuumed everyday, even when requested. Our bath water was yellow, called the operator and they sent a plumber who just ran the water to clear the rust from the pipes (had to wait approx 30 minutes after he left for the water to clear). Shower water didn't drain fast enough from the stall, I don't particularly like soaking my feet in shower water. Dry cleaning service was abominable--asked to remove a stain from a newly tailored sari and said item was returned in the same condition. When we approached the laundry guy, he said he could take it back and douse it with kerosene to remove the stain! needless to say, we declined. Dining experience at the other hotel restaurant 1911 was hugely disappointing. Chinese dim sum dumplings stuck onto banana leaf and broke apart at the touch of a fork, hamburger was raw, and lobster bisque smelled of plastic. Manager Bilbao came over and tried to smooth things over--that was the nicest part of our stay but was not enough to undo the damage of an upsetting hotel and dining experience. He owes us dinner should we ever force to bring ourselves to the Imperial. Check out was a disaster: mistakenly charged for water from the fridge--which in fact was the bottled water we bought from outside since there was none when we first arrived. Buffet breakfast is good, though the waitstaff seemed to be in a frenzy and manager tried to show us the farthest table from the buffet in the sunroom and hesitated when we requested to be seated at one of the nearer tables in the main room. Other guests are not so nice and considerate. One family left their room door open to have their matters echo into the hallway. Oh, one last thing, Maria Shriver store me down at the breakfast buffet. How rude!

  • Liked — Nothing at all, really...that includes the dining experiences too.
  • Disliked — This hotel is a sham.
  • Stayed August 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 1, 2006

While living, studying and teaching in Delhi and Dehradun The Imperial Hotel became my haven of calm in the midst of India's seeming chaos.

Between the years 1999 and 2005 I celebrated each of my own or my partner's birthdays there. We both enjoyed the hotel's attention to detail, and the importance of the guest's every pleasure and comfort.

I was always touched by the fact that we were either given the same room from year to year (one we especially loved) or upgraded at no extra charge to a suite if the room we like so much was unavailable.

On our birthdays we always found a birthday cake waiting in our room (no extra charge), plus flowers, our favourite drinks and snacks. This made entertaining friends very simple!

We have used the hotel's fabulous lunch buffet on the outdoor terrace, overlooking the private garden for parties with friends. Each event went flawlessly. Food was/is always delicious and the service is always attentive yet not overbearing.

This winter a trip to India is planned in December, and a birthday party at the Imperial is being looked forward to with much joy and anticipation.

  • Liked — The charming atmosphere and attentive service.
  • Disliked — I can think of absolutely nothing negative!
  • Tips/Secrets — Exhale, relax in the garden and ENJOY the calm.
  • Stayed December 2005, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 28, 2006

This is a truly first-rate hotel, with a beautiful interior, great bars and restaurants, and luxurious rooms. Personal service/attention is top-notch, and I got comfortable (and complimentary) rides both to and from the airport. My only substantive complaints are two: First, the cashier put huge holds on my credit card that lingered even well after I had checked out and settled the bill. This was quite annoying, but may have been a fluke. Second, everything is ridiculously expensive, from minibar to restaurants. Still, if you have the rupees, you cannot do better than this!

  • Stayed September 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 1, 2006

This is a lovely hotel; clean, good facilities, excellent service, good food and a brilliant location. It is a great contrast to the hustle and bustle of the city and a good place to relax.

The only downers are the slightly pompous clientele and the enormous prices. The owner of this place must make a fortune!

  • Liked — Excellent service
  • Disliked — The price
  • Stayed March 2006, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Imperial Hotel

Address: 1 Janpath, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Delhi
#3 Business Hotel in New Delhi
#3 Luxury Hotel in New Delhi
#4 Romantic Hotel in New Delhi
#5 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Imperial Hotel 5*
Number of rooms: 233
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Also Known As:
Imperial Hotel New Delhi
Imperial New Delhi
Imperial Hotel Delhi
Hotel Imperial
The Imperial Palace Hotel
Grand Imperial Hotel
The Imperial New Delhi
The Imperial Hotel Delhi

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