In terms of the public areas, I don't think I've stayed in a more stunning hotel: it's clean, opulent and fascinating. The outdoor pool is wonderful and the restaurants, though not cheap, we're excellent if erring on the side of patronising blandness.
But, this is an expensive hotel: not just for India but as a hotel in general. The entry level rates get you a pretty bland room with little sense of heritage, wifi is extortionate (I never understood why budget hotels provide it for free, and luxury hotels feel like they can charge the earth) and the service is a little on the surly/officious side, rather than a friendly but professional approach, particularly at the front desk, which others have also commented on.
It's absolutely worth seeing, but if I spent a week in Delhi, I'd probably stay elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from the Imperial!
I thank you for your wonderful feedback about our stunning property, pool and restaurants; and I am glad that you had a great time staying with us. However, I have noted your disappointment with the prices of the outlets. I’d like to assure you that our prices are at par with all similar level hotels and we strongly believe in providing complete value to all our customers for what they pay.
I am also surprised to note that you received an impression of our staff being unfriendly while you did appreciate their professionalism. I assure you that our guest’s comfort is our priority and we do not hesitate to go over & above, just to ensure that our guests have a smooth stay.
I’d also like to mention that we do have room packages that include internet as a part of the rate. Please feel free to contact me directly for the same at firstname.lastname@example.org and I shall be happy to assist you.
I hope you will return soon and accord us another opportunity to serve you.
I look forward to welcoming you back.
Sr. Executive Vice President & General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.