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“Good business and Leisure hotel” 4 of 5 stars
Review of Sheraton New Delhi

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Sheraton New Delhi
5.0 of 5 Hotel   |   District Centre | Saket, New Delhi 110017, India   |  
Hotel amenities
Ranked #16 of 594 hotels in New Delhi
Bangalore, India
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
1 helpful vote 1 helpful vote
“Good business and Leisure hotel”
4 of 5 stars Reviewed June 28, 2013

Its a mid sized hotel but carries the quality ambiance of sheraton flag. Very good business and leisure hotel. Its connected to saket mall. So , happy shopping.

Service is very good and has a good gym.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, July 1, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Meerut, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 24, 2013

Once again we enjoyed our stay in the hotel.The rooms are clean and nice .We stayed for one night on 22nd june 2013.But this time we were shocked to see the service at the breakfast .serveral points to be mentioned :1. on our several request for coffee it was served half an hour later .2. when we were taking the buffet breakfast the servers were very load and rude and ignorant .3. They werent happy to serve us in anyway.4. No cutlery on the table and when i asked for it only spoon was provided .
F& B manager was never around to look for his guest.
And to mention the breakfast is never complementary we pay with the room thats why it is included .So the service and good quality of food should be provided.
we never expect this from a brand .

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 29, 2013
Dear Guest,
We would like to thank you for choosing to stay at WelcomHotel Sheraton New Delhi. We regret your experience with service in restaurant during breakfast. We sincerely regret your experience and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi india
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2013

Once again we have enjoyed a very comfortable stay at this hotel. Every request was dealt with by friendly, smiling staff , all eager to please and assist. A special thanks to the housekeeping for the special attention to fresh flowers in the room. Also, to Poonam for aiding us in the planning of a trip to Jaipur and back. Congratulations to the pool staff, who have erected umbrellas around the pool area, and greet us with a smile, towel and much needed cold water,, offers of added drinks and light lunches are also well appreciated, and presented very well.
Thanks for yet another lovely experience. We will definitely be back

Room Tip: A room overlooking the pool .
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Poonam and the housekeeping team. Do expect enhanced levels of commitment on every visit. We look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
4 of 5 stars Reviewed June 19, 2013

Our stay at the Sheraton was excellent. The service was remarkable and we were very comfortable in our room. The hotel amenities were very good and the food was more then enjoyable, especially Dakshin. The hotel is also located next to the mall which has anything you might be looking for. The room was spacious and very neat and clean. Great room, service, food and location. What more would you need!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit. We look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2013

This hotel was exceptionally comfortable, clean, and I had a great night's sleep while attending to business meetings on two days in the Delhi area.I recieved some of the best service that I have experienced anywhere in the world. One of the day managers in the reception area, a Ms. Mehta, made special arrangements for particular India mangoes at my request, and when she learned that my next stop was a Sheraton property in Bangalore, she called ahead to insure that the local Mangoes for Bangalore were *waiting in my room at check in*. Who has time for this kind of customer focus in our busy world? The staff at this hotel have won me over. The exercise facilities were complete and modern and functioned well, and I enjoyed using these facilities also. Finally the hotel has several good resturants on the premises.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Poonam. Do expect enhanced levels of commitment on every visit. We look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 28, 2013

The hotel location is perfect as close to two malls, City Select and DLF. Food quality is good. Rooms are nicely done. The best part is the staff, they are always very helpful n courteous.I have stayed here couple of times and everytime I get amazed by the staff. The ambiance is calm and cool and make you feel at peace.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, May 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 20, 2013

This used to be one of my favorite hotels in Delhi. The location is ideal for me and there is now a new mall next to the hotel making it convenient to get some shopping done and some variety of food.

The breakfast buffet is splendid. The quality of the food is also very food and the service at the breakfast restaurant is also superb. However, the front desk persons are very green. So much so that the last time I checked in, they allowed an "intern" to fumble and struggle to get me a room while other staff were just watching and letting this people carry on. In the end, I got a room that was not what I reserved - double beds as opposed to king and a smoking instead of non-smoking.

Nevermind the check-in, each time for the last 3-4 times that i've checking in to this hotel, I've not gotten the room that I reserved and guaranteed online. The excuse that I got this time was that they are "not really Sheraton, we're ITC". OK. Thanks. Maybe you should let the folks at Sheraton know this so they can remove you from their website.

The furnishings are old. The carpets in the room are very dusty and degraded. The bathroom fixtures always have some issues (either not flushing properly, shower head leaks, etc.).

Stay away. Next trip, I'll try the Hilton which is right in the mall. If I want to enjoy a hot breakfast, there are restaurants in the mall to choose from. No more Sheraton Saket ... sorry ITC Saket.

Room Tip: Ask for a "Green Room" - hardly available though.
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, August 8, 2013
Dear Guest,
We would like to thank you for choosing to stay at WelcomHotel Sheraton New Delhi. We have made a note of you feedback and we regret your experience. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. We request you to kindly give us an opportunity to "make amends" and re-establish credibility with you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton New Delhi

Also Known As:
Sheraton New Delhi Hotel New Delhi
Sheraton Delhi
Sheraton New Delhi Hotel
Sheraton Maurya Delhi
Maurya Sheraton New Delhi
Hotel Sheraton Delhi
Maurya Sheraton Delhi
Sheraton Maurya
Sheraton Maurya New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in New Delhi
#10 Luxury Hotel in New Delhi
#14 Business Hotel in New Delhi
#19 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
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