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“Incredible Customer Focus” 5 of 5 stars
Review of Sheraton New Delhi

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Sheraton New Delhi
5.0 of 5 Hotel   |   District Centre | Saket, New Delhi 110017, India   |  
Hotel amenities
Ranked #14 of 593 hotels in New Delhi
Baltimore
2 reviews
2 helpful votes 2 helpful votes
“Incredible Customer Focus”
5 of 5 stars Reviewed May 30, 2013

This hotel was exceptionally comfortable, clean, and I had a great night's sleep while attending to business meetings on two days in the Delhi area.I recieved some of the best service that I have experienced anywhere in the world. One of the day managers in the reception area, a Ms. Mehta, made special arrangements for particular India mangoes at my request, and when she learned that my next stop was a Sheraton property in Bangalore, she called ahead to insure that the local Mangoes for Bangalore were *waiting in my room at check in*. Who has time for this kind of customer focus in our busy world? The staff at this hotel have won me over. The exercise facilities were complete and modern and functioned well, and I enjoyed using these facilities also. Finally the hotel has several good resturants on the premises.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Poonam. Do expect enhanced levels of commitment on every visit. We look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Pune, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 28, 2013

The hotel location is perfect as close to two malls, City Select and DLF. Food quality is good. Rooms are nicely done. The best part is the staff, they are always very helpful n courteous.I have stayed here couple of times and everytime I get amazed by the staff. The ambiance is calm and cool and make you feel at peace.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, May 30, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 20, 2013

This used to be one of my favorite hotels in Delhi. The location is ideal for me and there is now a new mall next to the hotel making it convenient to get some shopping done and some variety of food.

The breakfast buffet is splendid. The quality of the food is also very food and the service at the breakfast restaurant is also superb. However, the front desk persons are very green. So much so that the last time I checked in, they allowed an "intern" to fumble and struggle to get me a room while other staff were just watching and letting this people carry on. In the end, I got a room that was not what I reserved - double beds as opposed to king and a smoking instead of non-smoking.

Nevermind the check-in, each time for the last 3-4 times that i've checking in to this hotel, I've not gotten the room that I reserved and guaranteed online. The excuse that I got this time was that they are "not really Sheraton, we're ITC". OK. Thanks. Maybe you should let the folks at Sheraton know this so they can remove you from their website.

The furnishings are old. The carpets in the room are very dusty and degraded. The bathroom fixtures always have some issues (either not flushing properly, shower head leaks, etc.).

Stay away. Next trip, I'll try the Hilton which is right in the mall. If I want to enjoy a hot breakfast, there are restaurants in the mall to choose from. No more Sheraton Saket ... sorry ITC Saket.

Room Tip: Ask for a "Green Room" - hardly available though.
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, August 8, 2013
Dear Guest,
We would like to thank you for choosing to stay at WelcomHotel Sheraton New Delhi. We have made a note of you feedback and we regret your experience. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. We request you to kindly give us an opportunity to "make amends" and re-establish credibility with you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
1 review
5 of 5 stars Reviewed May 16, 2013

I keep on staying in this hotel on business trips and every time my experience is very good. staff is very courteous and welcoming. the location is very convenient and very close to offices located in Saket area. The quality and taste of food is very good at all the restaurant. The atmosphere is very calm and soothing. I highly recommend to select the hotel for business trip as well as on personal trips.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, May 17, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2013

Had a wonderful stay once again recently. The lounge is excellent with some excellent snacks and wine being served by a very hospitable staff. The swimming pool is awesome. All in all it is the place to chill. I have stayed here so often that when I go there the look in the eyes of the staff reminds me of a "Sher" my late father used to recite sometimes when he visited a place too often.
It goes
'Dekh Ni Gulsher Aaya
Kal Raati Toreya
Aj Pher Aaya'!!!!!!!!!!

Room Tip: 7th floor- the lounge is located there
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, May 17, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Male
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2013

Was at the Sheraton for three nights and enjoy my stay since the moment I arrived at the Airport, where they were waiting for me.

The staff is super friendly and the service is of a truly Five Star Hotel.

The breakfast setup could be improved lots, though.

Overall: Great value and extremely comfy

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, June 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 11, 2013

Had a nice stay in Sheraton. I was on a business trip. It was nice experience on the whole stay. Staff is the real stars of the hotel.

Breakfast options are really awesome. The dining options are really good in the hotel.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, May 17, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton New Delhi

Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in New Delhi
#9 Business Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#18 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Sheraton Maurya Delhi
Sheraton Maurya New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Delhi

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