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“Stylish City Hotel” 5 of 5 stars
Review of Sheraton New Delhi

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Sheraton New Delhi
5.0 of 5 Hotel   |   District Centre | Saket, New Delhi 110017, India   |  
Hotel amenities
Ranked #13 of 593 hotels in New Delhi
Colchester, England
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Stylish City Hotel”
5 of 5 stars Reviewed March 15, 2013

We had three nights here on a Golden Triangle tour. Its a well styled, clean and well maintained 5 star city hotel, which lived up to our expectations as such. We got an upgrade to the club floor which was lovely, and the club lounge has good city views. The staff were friendly, helpful and effective. Nice pool, if you are here when the weather is warm enough. The breakfast was good and an excellent choice. The hotel's other meals are very expensive, but that is of course usual. Good location. A block away from a modern shopping mall, with most of the global usual chains, plus some local shops and cafes. We took autorickshaws at the front of the hotel to the metro, and travelled to various areas of the city for markets, sightseeing and meals out in the evenings (after we got back from our tour day trips). All in easy reach from the hotel.You can walk to the metro but good luck with the traffic and the garbage along the sides of the road. We would recommend this hotel.

Room Tip: Club rooms are worth going for.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, March 19, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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670 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Chester, United Kingdom
Top Contributor
123 reviews 123 reviews
51 hotel reviews
Reviews in 70 cities Reviews in 70 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed March 15, 2013

Well located next to the DLF mall, swimming pool is ok, bit cold and the pool being the other side of the road wall it is a noisy place to sunbathe. Good food options and the breakfast buffet is good. Rooms are a tad dated, bit 1980s decor but are comfortable enough. Getting the lifts to work with the key card can be a nightmare, everyone in the lift kept have problems.

Room Tip: Higher floors bit quieter
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW DELHI
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 15, 2013

The property has evolved over the years. The staff is courteous and the quality of food at the coffee shop Baywatch is far superior than the Pavilion at ITC Maurya.
The rooms need renovation and the carpets need to be removed from the rooms.
The lounge on the 7th floor is one of the finest, both in terms of service and quality of food and beverages served.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, March 19, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2013

Being a frequent person at this hotel, service offered is highest quality, with personal attention. Rooms are comfortable with adequate lighting, amenities are sufficient for a luxurious stay. Coffee Shop service and attention is great.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. The team at WelcomHotel Sheraton New Delhi looks forward to your next stay with us again.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2013

On arrival at Sheraton I'm welcomed with great warmth similar or even better than what I receive on coming home. Rooms are most adequately designed to attain maximum comfort coupled with food that caters for guest from across the world. I have always received more than what I expected, thanks to the hotel management and their warm & caring staff. My review would be incomplete without mentioning guest relations personal Poonam Mehta who takes care of every small detail to make stay beyond the word comfortable, thank-you ma'am. I always look forward to my next stay here. Wishing all at Sheraton Saket the very best, keep it up guys.

Room Tip: 7th floor, pool facing rooms have better view of the city.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Poonam. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 8, 2013

This place needs a renovation but the service is very good and the rooms pleasant. Not the usual 5star Sheraton standard but hey, this is India!
Make sure that you need to stay in Saket because it's an hour to Gurgaon from here...

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Top Contributor
104 reviews 104 reviews
90 hotel reviews
Reviews in 67 cities Reviews in 67 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed March 5, 2013

This is a tired Sheraton where things are beginning to fail. For example, the other morning, when I plugged in my Braun razor to the outlet in the bathroom, it shorted out the power to my room. When I called for help, an electrician showed up, re-set the fuse, and then - to prove to him that he'd just wasted my time - I plugged in the razor and blew out the fuse again. At that, he told me that I couldn't use the outlet in my bathroom.

This is five-star?

The comforter on the bed was thin, and the television lost its signal for ten minute periods. When it wasn't out, the picture was uniformly grainy. Furniture is old and the bedding is thin and cheap. When I checked in, the key card machine wasn't working well; that remained the case throughout my stay.

Look. For five-star prices, you should receive five-star service. But this Sheraton is charging a premium price for a gimpy hotel that - on important measures - just meets three star. Frankly, it deserves worse than three-star, but the food at the breakfast buffet redeems it - somewhat.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, March 9, 2013
Dear Guest,
We would like to thank you for choosing to stay at WelcomHotel Sheraton New Delhi. We regret your experience with the plug point for your razor. For your safety the Earth Leakage Circuit Breaker is installed to trip to avoid any electric shock. We sincerely regret your experience with the bed and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. We assure you that the duvet will be replaced with a comforter as required.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#10 Business Hotel in New Delhi
#18 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Hotel Sheraton Delhi
Sheraton Delhi
Sheraton Maurya New Delhi
Sheraton Maurya Delhi
Maurya Sheraton Delhi

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