We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sheraton Saket” 4 of 5 stars
Review of Sheraton New Delhi

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Sheraton New Delhi to your Saves list
Sheraton New Delhi
5.0 of 5 Hotel   |   District Centre | Saket, New Delhi 110017, India   |  
Hotel amenities
Ranked #20 of 608 Hotels in New Delhi
NEW DELHI
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
“Sheraton Saket”
4 of 5 stars Reviewed March 15, 2013

The property has evolved over the years. The staff is courteous and the quality of food at the coffee shop Baywatch is far superior than the Pavilion at ITC Maurya.
The rooms need renovation and the carpets need to be removed from the rooms.
The lounge on the 7th floor is one of the finest, both in terms of service and quality of food and beverages served.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, March 19, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

742 reviews from our community

Traveler rating
    422
    222
    72
    21
    5
See reviews for
93
96
63
405
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2013

Being a frequent person at this hotel, service offered is highest quality, with personal attention. Rooms are comfortable with adequate lighting, amenities are sufficient for a luxurious stay. Coffee Shop service and attention is great.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. The team at WelcomHotel Sheraton New Delhi looks forward to your next stay with us again.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2013

On arrival at Sheraton I'm welcomed with great warmth similar or even better than what I receive on coming home. Rooms are most adequately designed to attain maximum comfort coupled with food that caters for guest from across the world. I have always received more than what I expected, thanks to the hotel management and their warm & caring staff. My review would be incomplete without mentioning guest relations personal Poonam Mehta who takes care of every small detail to make stay beyond the word comfortable, thank-you ma'am. I always look forward to my next stay here. Wishing all at Sheraton Saket the very best, keep it up guys.

Room Tip: 7th floor, pool facing rooms have better view of the city.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, April 4, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Poonam. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 8, 2013

This place needs a renovation but the service is very good and the rooms pleasant. Not the usual 5star Sheraton standard but hey, this is India!
Make sure that you need to stay in Saket because it's an hour to Gurgaon from here...

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
116 reviews 116 reviews
101 hotel reviews
Reviews in 74 cities Reviews in 74 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed March 5, 2013

This is a tired Sheraton where things are beginning to fail. For example, the other morning, when I plugged in my Braun razor to the outlet in the bathroom, it shorted out the power to my room. When I called for help, an electrician showed up, re-set the fuse, and then - to prove to him that he'd just wasted my time - I plugged in the razor and blew out the fuse again. At that, he told me that I couldn't use the outlet in my bathroom.

This is five-star?

The comforter on the bed was thin, and the television lost its signal for ten minute periods. When it wasn't out, the picture was uniformly grainy. Furniture is old and the bedding is thin and cheap. When I checked in, the key card machine wasn't working well; that remained the case throughout my stay.

Look. For five-star prices, you should receive five-star service. But this Sheraton is charging a premium price for a gimpy hotel that - on important measures - just meets three star. Frankly, it deserves worse than three-star, but the food at the breakfast buffet redeems it - somewhat.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, March 9, 2013
Dear Guest,
We would like to thank you for choosing to stay at WelcomHotel Sheraton New Delhi. We regret your experience with the plug point for your razor. For your safety the Earth Leakage Circuit Breaker is installed to trip to avoid any electric shock. We sincerely regret your experience with the bed and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. We assure you that the duvet will be replaced with a comforter as required.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 1, 2013

If you are alone its good to pass time in DLF mall where you shall get almost all leading brand and good restaurants and coffee parlor including PVR cinema. You can enjoy shopping and verities of food and Ice cremes. Mall is at walking distance of fine minutes. but is little far from city's shopping paradise.
Its cool and peace full.
Hotel has small swing pull but staff if is cooperative.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, March 8, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to having you back with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawshall
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 27, 2013

The staff were very helpful and adaptable to my changing needs. The service in the restaurant and banqueting in a very busy wedding season was excellent. I was able to change rooms and be comfortable with a view of trees - much needed in overcrowded Delhi. I would fully recommend that anyone stays here.

Room Tip: Ask for front of hotel if you want a view over park and trees - or the back of hotel if you want to...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, February 27, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to having you back with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton New Delhi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Delhi

Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#15 Business Hotel in New Delhi
#25 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Expedia, Hotels.com, Despegar.com, getaroom.com, TripOnline SA and Tingo so you can book your Sheraton New Delhi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Sheraton Delhi
Sheraton Maurya New Delhi
Sheraton Maurya Delhi
Maurya Sheraton New Delhi

Owners: What's your side of the story?

If you own or manage Sheraton New Delhi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.