My fiancee and I just spent three days here on our first trip to India.
I have no fault with the service, it was excellent, but the true test in any service environment is when things go wrong and The Sheraton's staff were wonderful when it did.
On day one I strained ligaments in my ankle after turning over on one of the Delhi's uneven street paths...it happens. After a short rest didn't fix the pain I was brought by the hotel to the nearest hospital who patched me up. The hotel called back in person a couple of times to see how things were going and helped speed things along, ultimately bringing me back to the hotel.
The following day they gave the perfect level of service as I hobbled around.
My thanks to the staff on leaving was completely interrupted by incompetence on my bank's part when checking out. Thank you NatWest (RBS) for being there when HSBC were not.
I look forward to staying here again and would recommend anyone to do the same.
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- Also Known As:
- Sheraton New Delhi Hotel New Delhi
- Sheraton Delhi
- Maurya Sheraton New Delhi
- Hotel Sheraton Delhi
- Sheraton Maurya Delhi
- Sheraton Maurya New Delhi
- Maurya Sheraton Delhi