This is a very central hotel close to the shopping malls. The ITC touch makes it a GREEN hotel and we appreciate their concern for the environment. The rooms are very QUITE and ensure a perfect soundless sleep. The restaurants are good and overall a very comfortable stay....

Overall, I would recommend this hotel -- you just need to be aware of some minor details.

First, great location... in Saket right next to what seems like the latest and greatest mall in Delhi.
Use the "back door" entrance of the hotel and you can access the mall, cinemas and restaurants within a 2-5 minute walk. Also, the hotel is relatively close to the international airport.

Second, the rooms are good -- roomy and decently decorated.
The breakfast on the floor of the lobby was pleasant. The variety was not significant but I enjoyed the dosa they served. Staff were friendly and helpful.

Overall service is decent. I have been to some other 5-star hotels in Delhi --- and there are some that I do not agree to their service being rated as 5-star.

Fourth, some catches...

Some of the staff who helped me with on where to go for a drink --- well, some of the places they recommended were no longer there. You need to ask them to call and confirm before you get into a taxi.

I sensed frequent smokey smells while I stayed there. Once, the staff told me that this was a way to control bugs. Sometimes the smell got intense during the evenings and night. You may want to check this out --- it could be due to the "temple-like" joint right next to the hotel that keeps on burning things.

The pan-asian restaurant at the hotel is one floor above the lobby. If you go there, order something Indians are familiar with --- do not go for fancy dishes.
Decent but not great food. The bibimbap (supposedly korean dish) tasted more like a wierd "biryani", a fish dish with a grand presentation with fire on the plate did not taste like much.

Wonderful stay and moment at the Sheraton 2 minutes by foot of the famous citywalk mall perfect for shopping. Green room very clean and luxurious! People very professional and smiling ! A moment in paradise for personal as for business trip!

A very nice place to stay, conveniently located with Metro connectivity and DLF Saket mall located next to the hotel, makes this an ideal place to Stay. The staff were very friendly. I was down with severe cold and the staff went out of their way to assist me( They got a doctor for me, and some hot soup as well). Their attitude towards customer service was well appreciated.
The hotel breakfast spread was overwhelming and guest service team was always there to help us.

I would highly recommend everyone to stay at this hotel and enjoy hospitality at its best