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Sheraton New Delhi: Traveler Reviews

5.0 of 5
District Centre | Saket, New Delhi 110017, India
Hotel amenities
Sheraton New Delhi
Ranked #22 of 559 hotels in New Delhi
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350 reviews from our community

Traveler rating
    174
    122
    42
    8
    4
See reviews for
Families
31
 
Couples
48
 
Solo
51
 
Business
210
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
York, United Kingdom
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
24 helpful votes 24 helpful votes
“Wonderful experience”
5 of 5 stars Reviewed February 12, 2013

On our Golden Triangle Trip we had 2 nights in this hotel and at all times we were made to feel special and very welcome. The rooms were roomy, quiet and of a high standard- we asked for a free upgrade and were given such immediately. In the restaurant the standard and variety of food was excellent as were the staff.In fact all the staff throughout our stay gave us outstanding service

Room Tip: Ask for a free upgrade- we were on level 6 overlooking the back of the hotel
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
February 13, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to having you back with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludhiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A perfect place for a short stay in New Delhi”
5 of 5 stars Reviewed February 10, 2013

This is a very central hotel close to the shopping malls. The ITC touch makes it a GREEN hotel and we appreciate their concern for the environment. The rooms are very QUITE and ensure a perfect soundless sleep. The restaurants are good and overall a very comfortable stay....

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Viki97 for New Delhi
Ask Viki97 about Sheraton New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
February 13, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. The entire team at WelcomHotel looks forward to having you back with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
2 reviews
“Good hotel with some catches”
4 of 5 stars Reviewed February 3, 2013

Overall, I would recommend this hotel -- you just need to be aware of some minor details.

First, great location... in Saket right next to what seems like the latest and greatest mall in Delhi.
Use the "back door" entrance of the hotel and you can access the mall, cinemas and restaurants within a 2-5 minute walk. Also, the hotel is relatively close to the international airport.

Second, the rooms are good -- roomy and decently decorated.
The breakfast on the floor of the lobby was pleasant. The variety was not significant but I enjoyed the dosa they served. Staff were friendly and helpful.

Overall service is decent. I have been to some other 5-star hotels in Delhi --- and there are some that I do not agree to their service being rated as 5-star.

Fourth, some catches...

Some of the staff who helped me with on where to go for a drink --- well, some of the places they recommended were no longer there. You need to ask them to call and confirm before you get into a taxi.

I sensed frequent smokey smells while I stayed there. Once, the staff told me that this was a way to control bugs. Sometimes the smell got intense during the evenings and night. You may want to check this out --- it could be due to the "temple-like" joint right next to the hotel that keeps on burning things.

The pan-asian restaurant at the hotel is one floor above the lobby. If you go there, order something Indians are familiar with --- do not go for fancy dishes.
Decent but not great food. The bibimbap (supposedly korean dish) tasted more like a wierd "biryani", a fish dish with a grand presentation with fire on the plate did not taste like much.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Rapport qualité prix très discutable”
5 of 5 stars Reviewed February 2, 2013 via mobile

Wonderful stay and moment at the Sheraton 2 minutes by foot of the famous citywalk mall perfect for shopping. Green room very clean and luxurious! People very professional and smiling ! A moment in paradise for personal as for business trip!

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
February 5, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Nice hotel, Conviniently located adjacent to DLF Saket mall”
5 of 5 stars Reviewed February 1, 2013

A very nice place to stay, conveniently located with Metro connectivity and DLF Saket mall located next to the hotel, makes this an ideal place to Stay. The staff were very friendly. I was down with severe cold and the staff went out of their way to assist me( They got a doctor for me, and some hot soup as well). Their attitude towards customer service was well appreciated.
The hotel breakfast spread was overwhelming and guest service team was always there to help us.

I would highly recommend everyone to stay at this hotel and enjoy hospitality at its best

Room Tip: Since the hotel is hidden behind the DLF Saket Mall, If you find difficulty in locating the hotel, p...
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Kishan77 for New Delhi
Ask Kishan77 about Sheraton New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
February 13, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to having you back with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Sheraton New Delhi Hotel
Sheraton Maurya
Sheraton Maurya New Delhi
Maurya Sheraton Delhi
Sheraton Delhi
Hotel Sheraton Delhi
Sheraton Maurya Delhi
Address: District Centre | Saket, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotels in New Delhi
#15 Business Hotels in New Delhi
#17 Family Hotels in New Delhi
Price Range: $$
Hotel Class:5 star (5*)
Reservation Options:
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Sheraton New Delhi
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