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“Great choice in Delhi despite smallish rooms” 5 of 5 stars
Review of Sheraton New Delhi

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Sheraton New Delhi
5.0 of 5 Hotel   |   District Centre | Saket, New Delhi 110017, India   |  
Hotel amenities
Ranked #13 of 592 hotels in New Delhi
Washington DC
Top Contributor
85 reviews 85 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
56 helpful votes 56 helpful votes
“Great choice in Delhi despite smallish rooms”
5 of 5 stars Reviewed January 30, 2013

I've stayed at this hotel twice and have really enjoyed my stay both times. Service is impeccable, restaurants are all very very good and the location is among my favorites. All-in, an excellent choice.

POSITIVES
* Most five-star hotels in India will give you excellent service, and this one is no exception. Very attentive staff who are eager to be helpful.
* Very good selection of restaurants -- the Asian fusion place is my favorite, but the South Indian is also excellent. Lobby restaurant is probably the least favorite of the bunch, but the food itself is not bad -- just the terrible lounge singers in the evening totally ruin the dining experience.
* Location is really great. Very close to Qutab Minar and a variety of other sites. A quieter enclave in the madness of Delhi. Also love that you can walk to the huge Saket area malls within 3-5 minutes. Gives you a ton of very casual dining options and some pretty decent shopping.

NEGATIVES
* Rooms are small. I've been in the regular "deluxe" room as well as a nice suite. The suites are great, but the regular rooms are smallish. And even the non-smoking ones sometimes smell like an ashtray.
* The lounge singers downstairs -- they are just terrible. No idea why the Sheraton actually pays these people to ruin perfectly good music.

BTW, if you're in Delhi for sightseeing, I'd highly recommend renting a car & driver for a day. Having someone to help you navigate the maddening Delhi traffic, heat and dust is something of considerable value. We were able to rent a Toyota SUV with driver for about 3500 Rupees per day (~$60). Excellent value since this cost included the price of gas (but not tolls). There are tons of travel/tourism agencies that will happily set this up for you.

Room Tip: If possible, get a suite upgrade. ITC is a bit stingy with the SPG upgrades, but it helps if you tal...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, February 13, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi. We have made a note of your feedback on rooms and corrective measures have been taken. We are sanguine that you shall note the difference on your next visit. We value your patronage and the entire team at WelcomHotel looks forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
Pune, India
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2013

It has always been a pleasure staying at this hotel. The staff here are very well groomed and you dont really have to worry about your daily needs whist you are busy at work. The staff believe in attention to detail and your stay gets so customised to your needs that you actually get spoilt, so to say. This becomes more evident when you stay at other hotels in other cities.
The food is awesome and the service excellent.

Room Tip: Higher floors overlooking the pool
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, January 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to having you back with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 28, 2013

Lots of little failures at this Sheraton
- Cardswipe system to use elevators. Never works on the first try.. so you frantically miss your floor
- Overly attentive service - Breakfast plates get whisked away before they're done.. later my colleague mentioned to a room service guy that he didn't like something. 5 m later the chef calls. But it was 11PM!! No common sense..
- Desk chairs aren't comfortable enough to work at
- Every TV tuned to a cheezy Fiama di Wills ad campaign.. low class

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, February 5, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. May we request you to please send us details on your stay for us to investigate the reason for the dissonance. May I request you to please e-mail me at benita.sharma@itchotels.in, your dates of stay. We value your support and look forward to you giving us the opportunity to serve you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
1 review
5 of 5 stars Reviewed January 25, 2013

Top notch quality, all around. Beautiful architecture and design inside, quality materials and finishes. Well insulated windows allow for a good night's rest. Fantastic gym, spa and sauna area. Excellent restaurant with standout service. Staff at this hotel is dedicated and extremely helpful. Rivals, or exceed Interconti and Ritz Carlton standards. Excellent value for the money. Will stay there again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, January 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 25, 2013

Landed in Delhi for a quick business trip. Arrived late in the evening with a delayed Shatabdi. Had some confusion by the pre paid taxi driver but was finally able to locate the hotel. The staff was very helpful and helped ina quick checkin. The best part of the day was the comfortable beds that helped me get a fitful sleep to be fully energized for the morning. The room as well as bathroom is well equipped and very clean. The hotel is strategically located mid way between the railway station and the airport so comes handy. There are some good shopping places nearby and the metro station is also walking distance. For breakfast they had a good spread as well though the waiters took some time to get the custom orders on dosa and eggs. Overall a good stay.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, January 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We have made a note of your feedback on service of dosa and egg. Corrective measures have been taken to avoid recurrence and we are sanguine that you shall note the difference on your next visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 23, 2013

Was staying here recently for a business trip, and never have I seen the people at the front door so unhelpful. One man didn't even know what connought place was (very famous intersection in delhi) and referred me to a woman colleague, who knew of the place, but had no idea how long it might take to get there by car. This is the face of your hotel - invest in some training to make them helpful ambassadors for your brand.

rooms were ok, I did like the traditional breakfast room service option. Fairly priced, and rather nice breakfast.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, January 25, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. May we request you to please send us details on your stay for us to investigate the reason for the dissonance. May I request you to please e-mail me at benita.sharma@itchotels.in, your dates of stay. We value your support and look forward to you giving us the opportunity to serve you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

Sheraton is a centrally located 5 star establishment next to many shopping center and 5 star Malls(Streetwalker). The staff is highly trained, experienced and takes care of each and every request. The hotel and staff really deserve the 5 star status and have provided us the best and professional services – right from housekeeping to the management and the security staff. They are indeed very well trained, polite and observant. They are aware of customer needs. I have observed that the management is visible and very efficient which is indeed the core essence to successful business management. This is indeed a very healthy signal to convey to guests and staff. Keep it up. And of cource the food is excellent. Try the Chinese (our waiter Shaam)on the first floor or even the Cafe(have to mention guys like Kamal, Vinay, Satish and many more) downstairs. The "paan" from the Indian cuisine with "doothis" is worth the experience. Thank you for a very nice stay. You really made us feel at home.

Room Tip: A green concept hotel. Deserves all the 5 stars alloted.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, January 25, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Delhi

Address: District Centre | Saket, New Delhi 110017, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in New Delhi
#8 Business Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#18 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Hotel Sheraton Delhi
Sheraton Delhi
Sheraton Maurya New Delhi
Sheraton Maurya Delhi
Maurya Sheraton Delhi

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