Lots of little failures at this Sheraton
- Cardswipe system to use elevators. Never works on the first try.. so you frantically miss your floor
- Overly attentive service - Breakfast plates get whisked away before they're done.. later my colleague mentioned to a room service guy that he didn't like something. 5 m later the chef calls. But it was 11PM!! No common sense..
- Desk chairs aren't comfortable enough to work at
- Every TV tuned to a cheezy Fiama di Wills ad campaign.. low class

Top notch quality, all around. Beautiful architecture and design inside, quality materials and finishes. Well insulated windows allow for a good night's rest. Fantastic gym, spa and sauna area. Excellent restaurant with standout service. Staff at this hotel is dedicated and extremely helpful. Rivals, or exceed Interconti and Ritz Carlton standards. Excellent value for the money. Will stay there again.

Landed in Delhi for a quick business trip. Arrived late in the evening with a delayed Shatabdi. Had some confusion by the pre paid taxi driver but was finally able to locate the hotel. The staff was very helpful and helped ina quick checkin. The best part of the day was the comfortable beds that helped me get a fitful sleep to be fully energized for the morning. The room as well as bathroom is well equipped and very clean. The hotel is strategically located mid way between the railway station and the airport so comes handy. There are some good shopping places nearby and the metro station is also walking distance. For breakfast they had a good spread as well though the waiters took some time to get the custom orders on dosa and eggs. Overall a good stay.

Was staying here recently for a business trip, and never have I seen the people at the front door so unhelpful. One man didn't even know what connought place was (very famous intersection in delhi) and referred me to a woman colleague, who knew of the place, but had no idea how long it might take to get there by car. This is the face of your hotel - invest in some training to make them helpful ambassadors for your brand.

rooms were ok, I did like the traditional breakfast room service option. Fairly priced, and rather nice breakfast.