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Sheraton New Delhi: Traveler Reviews

5.0 of 5
District Centre | Saket, New Delhi 110017, India
Hotel amenities
Sheraton New Delhi
Ranked #22 of 559 hotels in New Delhi
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350 reviews from our community

Traveler rating
    174
    122
    42
    8
    4
See reviews for
Families
31
 
Couples
48
 
Solo
51
 
Business
210
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Pune, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
“Spoil Yourself”
5 of 5 stars Reviewed January 29, 2013

It has always been a pleasure staying at this hotel. The staff here are very well groomed and you dont really have to worry about your daily needs whist you are busy at work. The staff believe in attention to detail and your stay gets so customised to your needs that you actually get spoilt, so to say. This becomes more evident when you stay at other hotels in other cities.
The food is awesome and the service excellent.

Room Tip: Higher floors overlooking the pool
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
January 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to having you back with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Disappointing for the money”
2 of 5 stars Reviewed January 28, 2013

Lots of little failures at this Sheraton
- Cardswipe system to use elevators. Never works on the first try.. so you frantically miss your floor
- Overly attentive service - Breakfast plates get whisked away before they're done.. later my colleague mentioned to a room service guy that he didn't like something. 5 m later the chef calls. But it was 11PM!! No common sense..
- Desk chairs aren't comfortable enough to work at
- Every TV tuned to a cheezy Fiama di Wills ad campaign.. low class

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask juiferrant about Sheraton New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
February 5, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. May we request you to please send us details on your stay for us to investigate the reason for the dissonance. May I request you to please e-mail me at benita.sharma@itchotels.in, your dates of stay. We value your support and look forward to you giving us the opportunity to serve you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
1 review
“Top-notch all around!”
5 of 5 stars Reviewed January 25, 2013

Top notch quality, all around. Beautiful architecture and design inside, quality materials and finishes. Well insulated windows allow for a good night's rest. Fantastic gym, spa and sauna area. Excellent restaurant with standout service. Staff at this hotel is dedicated and extremely helpful. Rivals, or exceed Interconti and Ritz Carlton standards. Excellent value for the money. Will stay there again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask gf2hawaii about Sheraton New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
January 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and the entire team at WelcomHotel looks forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
goa
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Centrally located business hotel”
4 of 5 stars Reviewed January 25, 2013

Landed in Delhi for a quick business trip. Arrived late in the evening with a delayed Shatabdi. Had some confusion by the pre paid taxi driver but was finally able to locate the hotel. The staff was very helpful and helped ina quick checkin. The best part of the day was the comfortable beds that helped me get a fitful sleep to be fully energized for the morning. The room as well as bathroom is well equipped and very clean. The hotel is strategically located mid way between the railway station and the airport so comes handy. There are some good shopping places nearby and the metro station is also walking distance. For breakfast they had a good spread as well though the waiters took some time to get the custom orders on dosa and eggs. Overall a good stay.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
January 29, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We have made a note of your feedback on service of dosa and egg. Corrective measures have been taken to avoid recurrence and we are sanguine that you shall note the difference on your next visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“decent hotel, but train your door staff”
3 of 5 stars Reviewed January 23, 2013

Was staying here recently for a business trip, and never have I seen the people at the front door so unhelpful. One man didn't even know what connought place was (very famous intersection in delhi) and referred me to a woman colleague, who knew of the place, but had no idea how long it might take to get there by car. This is the face of your hotel - invest in some training to make them helpful ambassadors for your brand.

rooms were ok, I did like the traditional breakfast room service option. Fairly priced, and rather nice breakfast.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask docCWL about Sheraton New Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review
January 25, 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. May we request you to please send us details on your stay for us to investigate the reason for the dissonance. May I request you to please e-mail me at benita.sharma@itchotels.in, your dates of stay. We value your support and look forward to you giving us the opportunity to serve you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton New Delhi

Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Sheraton New Delhi Hotel
Sheraton Maurya
Sheraton Maurya New Delhi
Maurya Sheraton Delhi
Sheraton Delhi
Hotel Sheraton Delhi
Sheraton Maurya Delhi
Address: District Centre | Saket, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotels in New Delhi
#15 Business Hotels in New Delhi
#17 Family Hotels in New Delhi
Price Range: $$
Hotel Class:5 star (5*)
Reservation Options:
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