The word "InterContinental" conjures up images of luxury and service. Not so at Nehru Place. First of all, despite an e-mail request, no airport transfer was waiting for me. When mentioning this at the reception, the clerk simply blamed me, without actually looking into the matter. Only after providing proof, they sort-of said they were sorry. Great start, especially arriving at 11.30 PM.
My rate included breakfast, but since I had to leave before breakfast started, I requested whether room service would be available. Again, the clerk said no, no and no. Only the duty manager could reluctantly be persuaded to be core courteous.
So after over half an hour of haggling at check-in (and a harrowing taxi ride from the airport), I was finally able to retreat to my room. What an abysmal display. Clearly not up to any standards (see pics), and bathroom wasn't even clean. Carpet was stained, furniture was worn, lamps falling of the wall, and the room was just way too old. This, dear readers, is NOT an InterContinental.
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