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“visiting delhi” 3 of 5 stars
Review of Eros Hotel, New Delhi, Nehru Place

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Eros Hotel, New Delhi, Nehru Place
5.0 of 5 Hotel   |   Nehru Place, New Delhi 110019, India   |  
Hotel amenities
Ranked #53 of 626 Hotels in New Delhi
Certificate of Excellence
Chandigarh, India
1 review
“visiting delhi”
3 of 5 stars Reviewed 2 days ago NEW

Comfortable but expensive. The rooms needs proper renovation. It seems they have been renovated but that was long back. Alao the ac system was noisy. Oberall a decent hotel but could be better for the cost.


  • Stayed May 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

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487 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jodhpur, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We had stayed at Eros Hotel on 10-12 may 2015 (Room No. 624), it's very good hotel for Business as well as leisure traveler. it's just stone throw away from Nehru place metro station, and also you will get so many malls near by to hotel........nd US embassy office is also in the same premises....

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Hi! I wish to clearly say that the hotel staff is arrogant, stupid, very unprofessional. They will treat you like you are burden on them. I am quiet surprised that why i choose to go there!! At entry gate one manager came to my car and he stupidly turn my car side mirror without asking to me (its an automatic car with electrically adjustable side mirrors). And so on i received many incidents where i find that its a blunder mistake to choose this hotel. Not recommended.

Stayed May 2015, traveled on business
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Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The location of the hotel is good. The breakfast is good. But the hotel is very expensive for whats its offering. The food was not so good and was expensive. It is recommended to eat across the road in the mall.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chester, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

One thing that bothers me the most when travelling in India is the fact that hotels do not allow you to open the window, so although the weather outside is lovely you have to be stuck in a room which very often smells of damp ( sometimes it is difficult to spend all your time by the pool , especially when travelling for business).

Eros hotel allowed me to open the window - Thank You! I will definitely be back.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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assam
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I would like to mention about an exceptional & excellent service provided by two staff members from this Hotel, Ms Prerna and Mr Mridul Semwal who had taken utmost care to ensure that I had got back some important document that had been left at the hotel. Such employees are important assets to any organisation that thrives on the quality of services provided to its customers.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, 1 week ago
Dear Guest,

It is truly heartwarming to hear back from happy guests like you and we feel pleased to know that we have been able to score well with you on all parameters.
We are very happy to know that certain staff members were able to please you with their kind demeanor and superior sense of responsibility & dedication. It is comments such as yours that give us the inspiration to do better and best, constantly evolving to serve our guests with renewed energy and motivation.

It was a pleasure to host you here at Eros Hotel, New Delhi and we look forward to having you back here soon again.

Warm Regards,

Davinder Juj
EAM- Rooms & Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludhiana, India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Please do miss this place if you can . The only advantage of this place is its location if you want to be near Nehru place . That's it period .
Besides that let not a huge building impress you as what lies inside is deplorable .
The check in horrible , they had me confused for somebody from Australia .
The rooms stink and have broken toilet fittings. The carpets are all worn out and have cigarette marks all over

Request for a change of room resulted in a wait for 5 hours and the next room alloted was no better . The check out was even worse as had to wait and argue with the staff for half hour to prove that the full charges had been paid in advance

Stayed October 2014, traveled as a couple
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ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, 1 week ago
Dear Guest,

Thank You for taking out the time to write us a detailed feedback here on our TripAdvisor page.

It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. Please be kind enough to make contact on davinder.juj@eroshotels.co.in

We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Eros Hotel, New Delhi is so well known for.


Warm Regards,

Davinder Juj
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eros Hotel, New Delhi, Nehru Place

Address: Nehru Place, New Delhi 110019, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in New Delhi
#38 Family Hotel in New Delhi
#45 Romantic Hotel in New Delhi
#46 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Eros Hotel, New Delhi, Nehru Place 5*
Number of rooms: 218
Official Description (provided by the hotel):
Eros Hotel New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep. ... more   less 
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Also Known As:
Intercontinental New Delhi
InterContinental Nehru Place
Hotel Intercontinental
New Delhi Intercontinental
Intercontinental Hotel New Delhi
Nehru Place Intercontinental

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