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“Excellent hotel, food and service” 5 of 5 stars
Review of Eros Hotel, New Delhi, Nehru Place

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Eros Hotel, New Delhi, Nehru Place
4.5 of 5 Hotel   |   Nehru Place, New Delhi 110019, India   |  
Hotel amenities
Ranked #49 of 608 Hotels in New Delhi
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
“Excellent hotel, food and service”
5 of 5 stars Reviewed July 5, 2014

Been frequenting this place for the last 10-12 years. A hotel that has got a lot of stuff right. Rooms are nice and comfortable - while it has a great old world charm!

Food is nice, staff is very good. Have spent hours in the Tea Lounge meeting people, interviewing etc. Ankit, Carol and the team there are efficient, smiling, and helpful always. Its a pleasure to meet them.

Whats also impressive is the buffet spread - all 3 meals. Great variety and quality. A tad expensive, but a good experience.

Room Tip: Surprisingly even the road facing rooms are quiet, but obviously the pool facing ones have a better...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, July 10, 2014
Dear Guest,

It is simply heartwarming to hear such praises from our happy patrons. We Thank You very much for all the generous compliments that you shower.
We are delighted to hear that you enjoy the old world charm of the hotel which we strive so hard to maintain each and every day. Our staff is happy to read such good comments about all the services of the hotel and this gives us the much-needed motivation to deliver the very best to all our guests.

We Thank you for your continued support and faith in us through all these years and feel proud to tell you that it is our pleasure to host you here each and every time!

Warm Regards,

Davinder Juj
EAM - Rooms & Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
New Delhi, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2014

We really enjoy the hotel, the atmosphire, the breakfast and the wonderful staff. We've had the pleasure to get to know Ankit and Shashi - amazing, helpful and kind waiters and Prerna the best concierge ever!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, July 1, 2014
Dear Guest,

It is truly heartwarming to read your review and we Thank You for taking out time to write us a Trip Advisor review. We are delighted to know that you liked the hotel, its staff, services and also the food. We are indeed very proud of our staff members and I am sure that they would be really thrilled to read your generous compliments. At all times, we aim to maintain the highest standards of service here at the hotel and comments such as yours motivate us to deliver better and best.

It was a pleasure to host you here at Eros Hotel, New Delhi and we are already looking forward to welcoming you back here soon!

Warm Regards,

Davinder Juj
EAM - Rooms & Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
66 reviews 66 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed June 25, 2014

Stayed at the hotel for work, can't complain about the rooms they are great, hotel services generally very good. Breakfast was pretty average, but location was good. Staff were... trying at best, took forever to check in, forever to check out, forever to process my credit card and after I'd paid and left they were ringing me relentlessly claiming I hadn't paid despite me having a credit card receipt and Amex confirming the payment had gone through, ridiculous! This somewhat marred the experience. That a side nice hotel, good location and easy to get taxis.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, June 27, 2014
Dear Guest,

Thank you for taking out valuable time to write us a review on TripAdvisor. It was a pleasure to host you here at Eros Hotel, New Delhi. We are glad to know that you enjoyed the services of the hotel and also liked the rooms and the food.
We regret the inconvenience faced by you during the check in and check out procedure but we would like to assure you that since January we have introduced fresh measures to ensure a much speedier process for the guests. To revisit the facts in greater detail we would request you to kindly get in touch with us at davinder.juj@eroshotels.co.in as it is a bit difficult to trace your history by your TripAdvisor identity.

We would be very pleased to host you again at the hotel and give you the best of experiences.

Warm Regards,

Davinder Juj
EAM - Rooms & Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed June 18, 2014

Last year i took the 5 memberships of Hilton hotel which promised 2 complimentary nights on each membership (One in Nehru place and other one in Mayur Vihar) and plus some other benefits. Whenever during the year i called up the hotel for booking of room, i was informed that only 3-4 rooms are reserved for the members and they need atleast 15-20 days advance information to reserve them and that too was not possible on weekends. While taking the membership i informed the sales person that i would gift these vouchers to my friends and relatives as i am residing in Delhi only and i don't need the rooms for myself. Later on when i tried to book the room for my brother in law, i was refused booking as according to the latest management policy the rooms can't be given to anyone else besides the members.

This was really pathetic because there was no way i could have utilized the 10 night vouchers for myself. Later on the hotel even denied the booking in Mayur Vihar Hotel as they had some internal issues. When, luckily i got a room available for myself near the expiry of my membership (and that was in anticipation by the hotel that i will renew the memberships), i checked into the hotel just to find out that they were least interested in honoring the other vouchers which they have provided.

Since the overall experience was pathetic therefore there is no point in rating the facilities of the hotel. You may well understand the standard of services of a Hotel that hardly have any value of its commitments and services for which it has taken Rs.55000.00 as advance which I paid towards the membership fees.

Room Tip: You may ask for a pool facing room on higher floors so that you may get a good view of Lotus Temple...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, June 24, 2014
Dear Guest,

Thank you for your response and review, however we do apologize for all the inconvenience caused. At all times, our endeavor is to service our guest with the highest service standards while it seems we have fallen short here.
We would also like to bring to your kind attention that as per terms and conditions of the membership printed on every voucher it is clearly mentioned that room vouchers are non-transferable. We regret the confusion here. The hotel has a membership base of 2500 members and we do have high demand of complimentary room nights on weekends, hence we request our guests to reserve in advance for the same. We do understand that you tried to book 15-20 days in advance but unfortunately on the dates that you were trying to reserve, the rooms had already been booked.
The hotel keeps 4-5 rooms reserved for the members at all times and usually we do not face any such issues, but sometimes there are high number of unanticipated bookings and hence we are rendered helpless in such circumstances.

We sincerely apologize for this and would like to understand the situation in detail and ensure a robust process thereby eliminating chances of such situations. May we ask you to share your contact details on davinder.juj@eroshotels.co.in (EAM - Rooms & Business Development) so we can get in touch and take necessary corrective actions.

Hoping to hear from you soon.

Warm Regards,

Davinder Juj
EAM - Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 18, 2014

I am being staying here for past few years as it is close to the area where I usually got work. The hotel was earlier managed by Hilton, so was disappointed to lose my Hilton points!! Well, property is wonderful with lovely swimming pool and poolside area is also very nice. Good rooms & lovely food … Over all lovely stay … would certainly recommend the place particularly if your work is in & around ….

Room Tip: Higher floor and pool facing ...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, June 23, 2014
Dear Guest,



It was a pleasure hosting you here at the Eros Hotel, New Delhi and Thank You for taking out time to write us a review.

The hotel has not been a Hilton property for a little over 8 months now but ofcourse the people remain the same and also the standards of service. The information was communicated was to all members from Hilton Worldwide and we apologize for you not receiving it. Having said that, we have an individual Loyalty program called Eros Premium Club. Should u wish to have more information about it, please feel free to write to us at reservations@eroshotel.co.in and we shall be happy to help you.



We are glad to host you here and welcome you to visit soon again.



Warm Regards,

Arindam Chakraborty
Director, Food and Beverages
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New Delhi, India
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 13, 2014

DELHI: Spanning a block in the heart of the Capital is one of a handful of hotels synonymous with discreet luxury — Eros Hotel. Boasting of a sleek minimalist décor, the hotel's splendor enveloped me as I walked to the check-in counter and then into my sleek suite on the tenth floor—about the size of a typical two-bedroom apartment! High ceilings and stunning cityscapes, plush bedroom adjacent to a large bathroom with dressing room and walk-in closet, dining table for eight and sofa set designed to look good and feel good. For business, there's a workstation with fax and high-speed Internet, notepads and multiple plug points.

I was secure about safety when Vaishali Dar from the hotel team assured me she was a call away at all hours following which I chilled out at the executive lounge and then headed for lunch to 'Blooms'. The delicious meal was followed by a 120-minute steam-scrub-massage therapy at the health club. I was deeply relaxed and all set to meet friends over cocktails and dinner at 'Empress Of China' which has been serving the privileged for years. What followed was a cracker of an evening indulging in authentic flavorful dishes which ensured a languorous sleep. Glancing at the clock when I woke a tad late the following morning reminded me it was time to have a quick breakfast of assorted sweet breads and a tall jug of fresh juice before checking out!

This review would be deficient if I failed to mention that the service here is amazing. The management goes out of its way to make guests feel good and service throughout the hotel is fast and efficient. The hotel's range of services and amenities.. its upscale restaurants and bar (with the most melodious live Retro band on some nights) will attract you but its attentive welcoming staff will make you feel at home and tempt you to stay longer. (12.6.2014)

Room Tip: Choose a suite with access to the Executive Lounge!
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, June 17, 2014
Dear Guest,

It has been a pleasure to host you here at the Eros Hotel, New Delhi and we thank you for taking out time to write this truly heartwarming review here. We are so glad to read how you were mesmerized by the hotel- interiors, ambiance, rooms, services and everything else at the hotel.

Comments such as yours motivate us to give our very best to our guests.

Our entire staff at the Health Club, Restaurants, Room service, is truly delighted to hear that you enjoyed their services so much and we all Thank You once again for all your generous compliments.

We can't wait to have you back here soon again! Cheers!


Warm Regards,

Arindam Chakraborty
Director - Food and Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

This Hotel bakery Sweet N Crusty- Breads and Cakes are the best in the town..freshly made cakes and breads.
The staff (Ms.Shewta Chaudhary) is also courteous.

I suggest them to increase there cakes and breads range.In Happy Hours in evening all there products are exhausted.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErosNP, Manager at Eros Hotel, New Delhi, Nehru Place, responded to this review, June 6, 2014
Dear Guest,

Thank You for taking out time to write us this truly heartwarming review about your recent experience at Sweet N Crusty. It was a pleasure serving you here.
Our entire team is thrilled to know that you enjoyed the bakery so much and we are glad that we could make it worth it for you. Yes indeed we have a lot of rush here in the evenings and sometimes by afternoon we have had to close up because everything was sold out.
We have taken your expansion suggestion quite seriously and hopefully will work on it in near future.

Looking forward to serving you soon again!

Warm Regards,

Arindam Chakraborty
Director - Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eros Hotel, New Delhi, Nehru Place

Address: Nehru Place, New Delhi 110019, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in New Delhi
#25 Luxury Hotel in New Delhi
#25 Family Hotel in New Delhi
#43 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Eros Hotel, New Delhi, Nehru Place 4.5*
Number of rooms: 218
Official Description (provided by the hotel):
Eros Hotel New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep. ... more   less 
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Also Known As:
Intercontinental New Delhi
New Delhi Intercontinental
Hotel Intercontinental
Intercontinental Hotel New Delhi
InterContinental Nehru Place
Nehru Place Intercontinental

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