I stayed at the Eros at the end of Janaury whilst on a business trip, generally speaking the experience was a postive one, until I came to check out...! My firm has an arrangement with a travel company that settle our hotel bills when travelling internationally. The Eros claimed to have no knowledge of this payment arrangement - despite me having documentation to prove it - and insisted on taking a pre-authorisation on my credit card for the full amount (some 99,000 rupees). They insisted that they would email me the next day to confirm whether they had confirmed the payment arrangements and release the pre-auth. This never came. In the meantime and once back in the UK the travel company confirmed payment by them and a week later the pre-auth was released. All sorted, or so I thought! Some two weeks later when checking my internet banking I noticed that the Eros had decided to debit the full amount from my credit card with no warning. It then took over a week for them to register and respond to correspodence from the travel company regarding this. They finally acknowledged that the payment had been taken in "error" - no particular apology - but that it would take up to a week for the bank to process the refund (whatever!). Now almost a month after the amount was falsely debited I am still waiting for £1100 to be returned to me and incurring credit card charges in the meantime. Shambolic administration and not what I had come to expect of the Hilton!
- Also Known As:
- Intercontinental New Delhi
- Nehru Place Intercontinental
- Intercontinental Hotel
- InterContinental Nehru Place
- New Delhi Intercontinental
- Intercontinental Hotel New Delhi
- Hotel Intercontinental
- Official Description (provided by the hotel):
-
Eros Hotel managed by Hilton New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep.
...
more
less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Hotels.com, Agoda, Travelocity, Venere and Tingo so you can book your Eros Hotel managed by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.