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Eros Hotel managed by Hilton: Traveler Reviews

4.5 of 5
Nehru Place, New Delhi 110019, India
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Eros Hotel managed by Hilton
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74%
Ranked #59 of 561 hotels in New Delhi
Most recent review
4 of 5 stars Reviewed February 27, 2013
nidhiandamit New Delhi, India
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188 reviews from our community

Traveler rating
    61
    79
    35
    7
    6
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Families
18
 
Couples
22
 
Solo
13
 
Business
115
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New Delhi, India
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Nice Hotel and Nice Service”
4 of 5 stars Reviewed February 27, 2013

Hotel is situated at Nehru Place. Which is very nearby to Greater Kailash Market, Saket, Lajpat Nagar, Very convenient to reach there through Metro. Food is very nice in Singh Sahib Restaurant and enjoy dinner with Live Ghazals. 24X7 Coffee Shop also serves good variety. Person can enjoy food, market, shopping. There pastry Shop (Sweet n Crusty) serves amazing cakes.

One can enjoy his/her stay at Eros, Hotel

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eros_Nehru_Place, General Manager at Eros Hotel managed by Hilton, responded to this review
February 27, 2013
Dear nidhiandamit,

My team and I are delighted to receive your kind review of Eros Managed by Hilton, it was a pleasure having you and your family with us.

Our Food and Beverage team is happy to learn that your good dining experience at Singh Sahib and the cakes at Sweet & Crusty highlighted your experience with us. It is also good to know that you enjoyed exploring around our bustling neighbourhood.

Thank you for staying with us and we look forward to seeing you all again soon.

Yours sincerely,
Julian Ayers
General Manager
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Kolkata (Calcutta), India
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
“Good but a tad expensive”
3 of 5 stars Reviewed February 25, 2013

Stayed in this hotel this month for 2 nights, i think it was room 929. room is ok, bed good, bathroom ok. good view of the city from the room. the commode doesn't have a bidet shower, becomes a bit of bother for those of us who use water. guys this is india!
internet is expensive. since it was winter didn't use the pool, but it looked ok. there also was smaller childrens' pool.
breakfast area is a bit small but the buffet selection is just right. the buffet lunch served as a part of the conference was below average but the dinner was ok.
the conference area was adequate size.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eros_Nehru_Place, General Manager at Eros Hotel managed by Hilton, responded to this review
February 26, 2013
Dear sanjoy,

Thank you for posting your review of Eros Managed by Hilton, your feedback and insights are much appreciated.

We are glad that overall you were comfortable in our guest room, from which you enjoyed the city view, and that you were happy with our buffet breakfast and dinner spreads. The team has received your feedback regarding our lunch buffet and continues to work hard to uphold the high standards of our food quality.

We look forward to welcoming you back, should your business bring you back to New Delhi in the future.

Yours sincerely,
Julian Ayers
General Manager
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Melbourne, Australia
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
“Excellent hotel and excellent service”
4 of 5 stars Reviewed February 24, 2013

This is the second time I have stayed at the Eros hotel. Again, the service was exceptional. The staff are exceptionally helpful. For example, when I was leaving a staff member who was cleaning a room saw me going past with my case and immediately raced out and insisted on taking care of the case despite being told not to worry. I had an executive room and the access to the executive lounge was well worth it each evening after work. I was there for a business trip and would be more than happy to stay again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eros_Nehru_Place, General Manager at Eros Hotel managed by Hilton, responded to this review
February 26, 2013
Dear Rossco90,

Thank you for your kind compliments of Eros Managed by Hilton, we are delighted that you enjoyed your stay with us.

Your continued patronage is important to us and it is rewarding for the team to learn that their service contributed well towards both your stays with us. We are also glad that you were comfortable in our Executive room and Lounge.

We look forward to having you with us again and continuing to delight you with our warm hospitality.

Yours sincerely,
Julian Ayers
General Manager
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Nottingham, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Hilton? in someways”
3 of 5 stars Reviewed February 22, 2013

Lots of security, and wood panelling it felt very secure and comfortable. But restaurants were two in number and service was slow and once totally forgotten. The small shopping arcade provided a pushy experience not seen since Mumbai but I didn't buy anything. The buffet was smaller than expected and rather limited in range. I was especially disappointed that the speciality beers listed in the menu were not available - not even one of them, although it took 3 waiters and a phone call to find that out.
The room was comfortable although showing slight ageing service around the rooms was better but overall not the Hilton experience I had expected.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Steve361 about Eros Hotel managed by Hilton
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Eros_Nehru_Place, General Manager at Eros Hotel managed by Hilton, responded to this review
February 23, 2013
Dear Steve361,

Thank you for sharing your recent experience at Eros Managed by Hilton, it was a pleasure having you with us.

Whilst we are pleased to learn that you felt comfortable and safe with us, we are sorry that you were disappointed with your dining experiences and our service. Your valuable feedback has been shared with the relevant department and our team members will be carrying out process reviews in their on-going efforts to deliver the exemplary service expected of the hotel. With regards to the specialty beers, I can confirm that our suppliers experienced shipment delays, which is a regular occurrence especially with the import of specialty beverages into India. However, we have since received our stock.

We hope for another opportunity to deliver a better stay experience to you, should you return to New Delhi in the future.

Yours sincerely,
Julian Ayers
General Manager
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New Delhi, India
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“A Dream Come True Experience”
5 of 5 stars Reviewed February 18, 2013

I got a room booked on the 12th(highest) floor of the hotel, having access to the executive lounge.It was an extremely special day as I wanted a very Exclusive Valentines Day with my wife.Ms Ritika Singh (Front Office Manager), truly went out of the way to create a magical experience for both of us, with assistance from the execution team of course.I express my deepest gratitude to her.

Hilton has always been very special as, at Hilton, my wife and I met for the first time, got fixed and spent our wedding night too. Now another significant event of our togetherness gets added to the list "Our First Valentines Day".

Thank You Julian, Ritika and Hilton for the most amazing times, hospitality, professionalism and the perfect personal touch.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eros_Nehru_Place, General Manager at Eros Hotel managed by Hilton, responded to this review
February 23, 2013
Dear RajatSoni,

My team and I are heartened to receive your wonderful review, thank you for staying with us during the romantic Valentine's Day period.

Every guest is an important individual to us and we are dedicated to delivering the best stay experiences to all our guest. It was our pleasure to add yet another milestone for you and your wife, and deliver a wonderful experience to you both. Ritika extends her warmest thanks for your special mention of her assistance. She, together with all of us here at Eros Managed by Hilton, is delighted that you both felt well-looked after during your stay with us.

We certainly look forward to seeing you both again and celebrating many more special occasions with you!

Yours sincerely,
Julian Ayers
General Manager
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Additional Information about Eros Hotel managed by Hilton

Also Known As:
Intercontinental New Delhi
InterContinental Nehru Place
Intercontinental Hotel
Nehru Place Intercontinental
New Delhi Intercontinental
Hotel Intercontinental
Intercontinental Hotel New Delhi
Address: Nehru Place, New Delhi 110019, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotels in New Delhi
#41 Family Hotels in New Delhi
#56 Business Hotels in New Delhi
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Eros Hotel managed by Hilton New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep. ... more   less 
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