I got a room booked on the 12th(highest) floor of the hotel, having access to the executive lounge.It was an extremely special day as I wanted a very Exclusive Valentines Day with my wife.Ms Ritika Singh (Front Office Manager), truly went out of the way to create a magical experience for both of us, with assistance from the execution team of course.I express my deepest gratitude to her.

Hilton has always been very special as, at Hilton, my wife and I met for the first time, got fixed and spent our wedding night too. Now another significant event of our togetherness gets added to the list "Our First Valentines Day".

Thank You Julian, Ritika and Hilton for the most amazing times, hospitality, professionalism and the perfect personal touch.

I am extremely disappointed with this hotel. Being managed by Hilton, I had a different picture in my mind.
- Bathroom fittings were falling off
- Furniture was old & worn out
- The lift interiors were dated (wood chipped off)
- Staff not courteous enough to match the brand they are working for

Would not recommend to anyone.

I have just returned from 3 nights at the Eros - booked for me as meeting I attended was held there. I arrived during the night and was greeted warmly and checked in efficiently. The room was on the 7th floor and was large and very well appointed with everything you could want. The bed was wonderful - huge and extremely comfortable. There was a great choice of pillows. The curtains provided very good blackout. There is a small room with cupboard, large safe and area to leave suitcases between bedroom and bathroom. It also has a refridgerator with drinks. The bathroom was very good - well provided with a variety of items to meet most needs. The shower is over the bath and provides a very powerful jet of hot water that was very refreshing. There is a large TV with wide range of channels and a good desk. There was no noise and I slept extremely well each night. The room was clean, bright and the view from the window was great looking over the Lotus Temple. Breakfast was very good with a large variety of Indian and western options. The many staff were very helpful and efficient delivering eggs, coffee and toast to your table very quickly. I found the food to be excellent and the staff universally courteous and helpful. I was extremely impressed by this hotel and would definitely recommend it.

This is a large 5-star hotel on Nehru Place, away from the centre of the city and about 30 minutes from the airport. We arrived at 2am, after a long flight from Zurich. Checkin was smooth, although the entrance and security arrangements are a little awkward as there are steps up to the hotel entrance and security screen is right on the top step. In contrast with hotels in other cities on our trip, this hotel was fairly empty, which made our stay very pleasant. The staff were also friendly and very helpful. The room we used was spacious and well appointed, but the bathroom so-so, and closet small and awkward. Strangely for a Hilton, the shower was not a walk-in, but over a bath – and a bath with a convex surface, which could be dangerous when covered with soap and water (no slip mat) - and an enormous rose that makes keeping the water off the bathroom floor a challenge.

There were also some cleanliness problems. I could not help but notice that the bathroom floor corners were stained, particularly behind the door. I had to accost a cleaning supervisor to have the door problem fixed (sort of) – but generally, I think there is a cleaning management and training problem. We use Hilton hotels extensively. Eros needs to fix this problem, otherwise they may find Hilton telling them goodbye. A second problem in an otherwise enjoyable stay at the hotel was the closet. With an ironing board and iron included in the closet, simply, there is not enough room for a reasonable number of clothes hangers, which a tourist staying for 3-4 days might reasonably need. We removed the iron and board, but even then there is insufficient space. On the plus side, however, wifi was reliable and pretty strong. The hotel has a nice spacious dining room for dinner. We had access to the executive club, which is pretty small as Asian Hilton Exec clubs go, and pretty ordinary. Certainly, nowhere near the standards in Singapore, Bangkok, or Hong Kong, despite the obliging and friendly staff. The breakfast was fine, with good coffee but limited choices were offered in a 1970s style cabinet with sliding doors, which made nit difficult to access some of the food. The door channel also needed cleaning. The buffet downstairs was pretty sumptuous with Indian and European foods, and good service, although not haute cuisine.

If we were to return to Delhi, we would probably use this gracious hotel again – but Eros needs to fix these problems.