This is a large 5-star hotel on Nehru Place, away from the centre of the city and about 30 minutes from the airport. We arrived at 2am, after a long flight from Zurich. Checkin was smooth, although the entrance and security arrangements are a little awkward as there are steps up to the hotel entrance and security screen is right on the top step. In contrast with hotels in other cities on our trip, this hotel was fairly empty, which made our stay very pleasant. The staff were also friendly and very helpful. The room we used was spacious and well appointed, but the bathroom so-so, and closet small and awkward. Strangely for a Hilton, the shower was not a walk-in, but over a bath – and a bath with a convex surface, which could be dangerous when covered with soap and water (no slip mat) - and an enormous rose that makes keeping the water off the bathroom floor a challenge.
There were also some cleanliness problems. I could not help but notice that the bathroom floor corners were stained, particularly behind the door. I had to accost a cleaning supervisor to have the door problem fixed (sort of) – but generally, I think there is a cleaning management and training problem. We use Hilton hotels extensively. Eros needs to fix this problem, otherwise they may find Hilton telling them goodbye. A second problem in an otherwise enjoyable stay at the hotel was the closet. With an ironing board and iron included in the closet, simply, there is not enough room for a reasonable number of clothes hangers, which a tourist staying for 3-4 days might reasonably need. We removed the iron and board, but even then there is insufficient space. On the plus side, however, wifi was reliable and pretty strong. The hotel has a nice spacious dining room for dinner. We had access to the executive club, which is pretty small as Asian Hilton Exec clubs go, and pretty ordinary. Certainly, nowhere near the standards in Singapore, Bangkok, or Hong Kong, despite the obliging and friendly staff. The breakfast was fine, with good coffee but limited choices were offered in a 1970s style cabinet with sliding doors, which made nit difficult to access some of the food. The door channel also needed cleaning. The buffet downstairs was pretty sumptuous with Indian and European foods, and good service, although not haute cuisine.
If we were to return to Delhi, we would probably use this gracious hotel again – but Eros needs to fix these problems.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 20, 2013
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Thank you for reviewing your recent stay at Eros Managed by Hilton, we are pleased that you had a pleasant stay with us.
We very much appreciate your valuable feedback, which gives us insights on both our strengths and areas for improvement. It is good to know that the service provided by the team members was warm and professional, and that you were happy with our guest room and WiFi connection. We thank you for bringing to our attention the cleanliness issues, which our Housekeepers will certainly address to ensure the high standards expected of the hotel. We have also taken your comments regarding the closet space, Executive Lounge and its breakfast service into consideration as we plan future enhancements for the hotel. We are nevertheless pleased that you enjoyed our breakfast buffet spread in Blooms.
Thank you again for your feedback, we look forward to welcoming you back on your next trip to New Delhi.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.