I was somewhat cautious when I stayed here after reading the reviews, but we had no problems at all. I was travelling with 2 other work colleagues and this hotel met our needs just fine. The room was very quiet (aside from the occasional train tooting), but I had specifically asked for a quiet room, and I liked the large plasma TV in my room. Actually a colleague on the higher floor (more expensive), only had a normal Tv! Location is near Connaught place which is relativly central. The Bathroom was a little dark, and the bath tub had a stain in it. But overall for the price etc, I was satisfied with his hotel, plus I only slept and ate breakfast here (of which I liked the freshly cookedwaffles a lot). But avoid breakfast rushhour on Sunday around 10am, too many people!

Having read the reviews I dreaded my stay.
The room was clean enough- quiet enough-no problems...BUT- it seems I was lucky as other members of the party had had a noisy and miserable night.

I was on a 2 week business trip to India and was looking forward to my stay here as all the other hotels I have stayed in here have been excellent. However, this place has some major problems. All sorts of issues that add up to an irritating and unsatisfactory experience. First, I booked a non smoking room. When I went to check in there were no non smoking rooms available and they told me that I could have a smoking room and change tomorrow. When I book something normally it's booked - right? I didn't expect to book something and find it was not really booked. I got the impression there was a big conference that had block booked some rooms, and my one person stay was not too important to them. The room they put me in is above an intersection of 3 streets and as anyone knows who has been to India, on the streets they honk their car horns constantly. This would not have been a problem if the windows closed properly in the room, but they seem to be screwed in place, with some of the screws coming loose, with the effect that some of the windows don't open or close properly and the effect is that the car horn noise comes into the room constantly. The room is OK but pretty shabby. The front control panel is missing from the television. The bathroom does not look particularly clean. Wireless internet is advertised but the wireless does not connect. I was under the impression that having put me in a smoking room I didn't want when I arrived, that someone was going to call me the day after I arrived, to let me know when I was switching rooms - nothing happened. It is the service here that is really lacking. I was knocked out by the service standards of the first hotel I stayed in (the ITC Sheraton & Towers in Chennai), but the service here is poor by the normally high Indian standards. They have this system where you dial "9" for any requests, this links you their "Instant Help Center". This is a good idea in principle, but the people who answer the phone have such a very poor grasp of English that it can be an irritating experience. I called "9" to ask they why I had not been contacted about changing rooms. They answered the phone with the words "can I help you sir?", I explained the situation, long pause on the other end of the line, the person then said "can I help you sir?", I explained again, long pause at the other end of the line, the person then said "can I help you sir?". You get the picture, you might as well talk to the cat. Instant, but not exactly help. I finally said, "you can't understand anything I'm saying - can you?", they then said "one moment sir", pause for 2 minutes of "hold music". The receptionist was then out on the phone and gave me the impression that they had no intentions of contacting me about my room change, it was kind of up to me to remind them. Not impressive. I also asked them why it was 2pm and my room had not been cleaned. They said there must have been a "DND" notice on the room when the cleaner was there. Why do people in a customer care role use meaningless jargon when dealing with the public? I finally figured out that DND meant "do not disturb". True - there was a "Do not disturb" notice on my room at 8am, but I'd kinda hoped that between 8am and 2pm a cleaner might have returned. The concierge service was a similarly disappointing experience. I went down there this morning and got some information about a trip to Agra to see the Taj Mahal. The guy gave me some information and I said I'd think about it and come back later. About 4 hours later I went back to the concierge desk and it was unmanned. I waited, and waited and waited. Around 10 minutes went by, with receptionist staff at my side (sometimes not even serving customers) simply ignoring me. I finally got hold of one of the receptionists to try to see where the concierge was and they got hold of somebody. I thought this guy was also a concierge, but it turned out it was just someone they got hold of, he didn't have much of a clue how to help me, but said the concierge would call me by four. Four came and went and I called the ever useful "9" number and asked to be put through to the concierge, long pause again, the receptionist answered and stated that the concierge still was not around, but he would call me in 10 minutes. Thirty minutes later I gave upon getting a phone call and went down to the concierge desk and found him myself. The electricity here also seems to drop out for around 5 seconds, I was sitting in the bath last night and the lights went out. Each time the lights have gone out they have come back on again, but I fear they may not one time. Also a note for all us Americans and Western Europeans who are used to smoking being banned in enclosed public spaces. Word of warning - it is not here, and worse, there is little or no sign-posting to indicate where you can smoke and where you cant. I was having a coffee and a pastry in the coffee area just off reception (where the service was very unresponsive and slow) when I was engulfed in tobacco fumes. This is a pretty horrible experience when you are not used to it. I would not recommend this place, they seem complacent and don't seem to care about their customers. The ITC Sheraton's I have stayed in here have much cleaner rooms and their service standard are excellent.

We stayed at the Intercontinental Grand New Delhi during January 07.
On arrival we got a 5* greeting at the door. This was our first time in Delhi so we had no idea what to expect and having read previous reviews on this hotel was a little daunted that it was part of our package.
We loved it. Yes there is building work going on so there is some noise at times. The rooms are being updated to reflect the trend in contemporary décor. The views aren’t great but even if they were the smog is so thick you probably couldn’t enjoy them anyway!
We were on floor 18 with views of the railway station and the highway with its constant horn blowing. It was fun watching the local life and the horns are part of the experience, just like in New York but louder, longer and more frequent!
In our deluxe room we had a super king bed. The sheets and duvet were wonderful, cool smooth cotton of very high quality. It was really comfortable. The bathroom was a little tired so I think this room was awaiting redecoration but it was still clean with mountains of fresh fluffy clean towels. Strangely there was only one robe and one pair of slippers. There was all you could want - shampoo, body lotion, conditioner, soap, shoe shiner, comb, toothbrush kit, shave kit and vanity kit. There was a safe, hairdryer, iron and board, a well stocked reasonably priced mini bar and tea & coffee making facilities. A great little perk was the complimentary provision of 2 litres of mineral water daily. The Delhi news was also delivered daily (printed in English).
The food in the hotel was excellent we never had a bad meal any upset tummies.
Champions bar was brilliant. A never ending range of international drinks were available and good food. Here superb entertainment was provided by a four piece live band covering some of the best oldies. The drummer does The Eagles & Chris Rear brilliantly and a female singer who could sing Karen Carpenter and Sade. If you weren’t watching you’d have swore they were the real thing - Awesome!
Baluchis is the Indian Restaurant. We ate here for one lunch and one dinner during our 3 nights and found it faultless. The service and food was excellent. Tell them what you normally eat back home and they’ll advise on what you might like to order.
Rendevous is the international buffet. The choice here was enormous. Ranging from continental, Indian, Chinese & Japanese. The desserts were to die for. Tiny slices and portions so you could have more than one at a time - great to try all the different flavours. Rendevous is also where the buffet breakfast was served; again loads of choice for all nationalities.
We didn’t eat at Art Juntion but it is at pool level on the 2nd floor serving snacks such as Nachos, club sandwich etc. There’s a great pool if you get time to use it.
Also on Floor 2 is a jeweller. He was very happy to do a deal, very friendly and spoke brilliant English.
Taxis and guides are always keen to take you to government shops. These are small malls where Indian handicrafts such as carpets, fabrics, scarves jewellery etc are sold. If you buy carpet, furniture etc the government will pay to send it back home for you. I then later read in ‘rough guide’ that there are fake government shops and whoever takes you there gets commission on your sale so beware if this will bother you.
All in all a satisfactory stay was had. The service was good, the rooms were more than comfortable with lots of amenities and the food excellent - what more could you want?