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“Worst hotel to stay in” 1 of 5 stars
Review of The Lalit New Delhi

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The Lalit New Delhi
5.0 of 5 Hotel   |   Barakhamba Avenue | Connaught Place, New Delhi 110001, India   |  
Hotel amenities
Ranked #59 of 608 Hotels in New Delhi
bombay
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Worst hotel to stay in”
1 of 5 stars Reviewed May 14, 2014

THE LALIT DELHI, is one of the worst hotels to stay in, the entire property is rundown, toilets have a smell in it even room does have a smell in it.

the closet in the room is has mould on them

staff is not at all courteous, no pick up of phone on reception and room service or house keeping.

never stay here again

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek-Shukla, General Manager at The Lalit New Delhi, responded to this review, May 16, 2014
Dear Guest,
Namaskar !
At the outset please accept my apologies for an unsavoury experience. It is indeed disappointing for me to learn that the services rendered were not upto satisfaction. May I request you to write to me at vshukla@thelalit.com as I would like to investigate this matter thoroughly.
Your feedback is very important to us
Warm Regards
Vivek Shukla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
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India
Top Contributor
59 reviews 59 reviews
55 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed May 14, 2014

Just stayed at this place and like all other Lalit hotels this one has also gone down the drain it seems.

No hair dryer or shaving mirror in the bathroom. Bath fittings were rusted and very tight. The health faucet is so tight that you can barely move it. The shower cubicle kept getting choked as water could not be drained and despite reporting this 10 times, these guys were not able to fix it properly till the end.

Horrible hotel. Please avoid.

  • Stayed May 2014, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek-Shukla, General Manager at The Lalit New Delhi, responded to this review, May 17, 2014
Dear Guest,
Namaskar !
At the outset please accept my apologies for the dis satisfactory experience during your recent stay. It is unfortunate for us that you carry such an impression of The Lalit Suri Hospitality Group. I request you to please write to me at vshukla@thelalit.com so that I may know the details of your room more precisely and take appropriate corrective action. Your feedback is very important to us.
Warm Regards
Vivek Shukla
General Manager
vshukla@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2014

My taste buds have a heart of their own; time and again they take me back to Baluchi for its mouth-watering delicacies. It is that one place where I do not have to worry about a botched up meal. Every experience is worth penning about. Food, ambiance, service, and the evening in overall has always been enthralling. The special credit for this time's dinner goes to Mr Rajinder Chouhan. He ensured that that from the first sip of our soups to the last morsel on our plates, everything was flawless. My grandmother - the chief-guest of the evening - was full of praise for this gentleman, since he had special dishes prepared to cater to her 'no onion and garlic' request.
Once again, I would like to recommend Baluchi's Hindustani Roti Platter; coming from a family of foodies, I have never had anything as delicious as these rotis. I would say that it is a must-have if you visit Baluchi.
Everything surpassed our expectations! So, if you are ever looking to have an exceptional experience then do go to Baluchi and you are sure to leave the place with a mouthful of compliments.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek-Shukla, General Manager at The Lalit New Delhi, responded to this review, May 16, 2014
Dear Guest,
Namaskar !
Its a pleasure to read your flattering review of our award winning restaurant: Baluchi at The Lalit New Delhi. I am glad Rajinder was able to create a memorable experience for you, especially for your Grandmother. Its an honour to have served your family. May I also introduce to you our rooftop restaurants ; Woks & The Grill that offer not only great food but a breath-taking view of the city.
Looking forward to welcoming you back
Warm Regards
Vivek Shukla
General Manager
vshukla@thelalit.com
Report response as inappropriate
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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed May 11, 2014

This was a return visit to the LaLit New Delhi and it was even better than my previous stay. The check-in staff were exceptionally helpful and assisted in performing the formailities within the Club Lounge. Upon arrival at the lounge, Manoj - the lounge manager, immediately recognised me from my previous stay, 12 months earlier. Each encounter with other members of staff was a pleasure in itself. The hotel is in a great location with easy access to a host of tourist attractions. My room was a corner room with interesting views; the breakfast room is enormous and the food available is very varied. I arranged a private car trip to Agra, which was superb, as was the Taj Mahal. I ate in the Baluchi restaurant and enjoyed the finest Dal Makhani, ever.
An amazing stay; thank you.

Room Tip: The corner rooms are just great as is the food in the Baluchi restaurant.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek-Shukla, General Manager at The Lalit New Delhi, responded to this review, May 14, 2014
Dear Guest,
Namaskar !
Thank you for your kind words of appreciation. I am delighted to learn that you had a wonderful stay at our hotel and especially enjoyed the Dal Baluchi for which we have won many awards. Manoj is one of our Stars and I am glad to know he took care of you.
We hope to be your preferred choice of hotel in times to come.
Warm Regards
Vivek Shukla
General Manager
vshukla@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2014

This is my third and longest stay at the Lalit (20 + days) and I continue to be amazed by the facilitites and even more its thoughtful service. I've been in many hotels these last ten years, but this is by far my very favorit and especially because of the staff.. If you have time, when you're here, check out the gym, pool, and spa--and the restaurants. The executive floor is especially good for business travelers--with excellent and quick laundry, wifi, high tea etc. Extremely luxurious but very friendly.

Room Tip: I've stayed on two floors and different rooms and have enjoyed them all. Big windows.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek-Shukla, General Manager at The Lalit New Delhi, responded to this review, May 14, 2014
Dear Guest,
Namaskar !
Thank you for the most wonderful feedback of your recent stay at The Lalit New Delhi. It is feedback like yours that goes a long way in motivating our team to do better each day. I hope we will be your preferred choice of hotel in times to come
Warm Regards
Vivek Shukla
General Manager
vshukla@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
2 reviews
4 of 5 stars Reviewed May 9, 2014

I visited New Delhi from Canada and stayed at The Lalit New Delhi for three nights April 13th, 14th, and 15th, and I must congratulate the Staff especially Ms Jasmine Walia at the main Lobby, and Ms Suman Joshi from House Keeping, as they have shown exceptional attention to customer care. I do not know the names of all the staff at the front desk, and the Restaurant, but I must add that they all deserve kudos for the great service they all render to make this hotel a great success. I am looking forward to visiting thei hotel any time I visit New Delhi.

Room Tip: I loved the room facing the pool and the main gate and yes, the higher the floor the better the view...
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek-Shukla, General Manager at The Lalit New Delhi, responded to this review, May 10, 2014
Dear Guest,
Namaskar !
I am delighted to learn you enjoyed your stay with us. Your kind words have also been shared with Suman & Jasmine. It is feedback like yours which keeps us motivated to do better each day.
Thank You !
Warm Regards
Vivek Shukla
General Manager
vshukla@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 8, 2014

Friendly Staff
Service was brilliant
Food was nice
The staff were brilliant especially at the upper Chinese restaurant very helpful staff.
I would defiantly come again the nightclub was very nice too and the company very friendly staff too.

Room Tip: Rooms near Old Delhi are noisier.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek-Shukla, General Manager at The Lalit New Delhi, responded to this review, May 10, 2014
Dear Guest,
Namaskar!

Thank you for your kind words of appreciation. I am delighted to learn that our team members looked after you well and you left with happy memories of The Lalit New Delhi. We look forward to your continued patronage. Assuring you of the best services always.

Warm Regards
Vivek Shukla
General Manager
vshukla@thelalit.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lalit New Delhi

Address: Barakhamba Avenue | Connaught Place, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in New Delhi
#22 Family Hotel in New Delhi
#27 Luxury Hotel in New Delhi
#34 Romantic Hotel in New Delhi
#49 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Lalit New Delhi 5*
Number of rooms: 461
Official Description (provided by the hotel):
The LaLiT Hotels in Delhi, one of the best luxury hotels in Delhi India, stands tall right in the middle of city’s premier business and commercial district – Connaught Place. Being the central luxury business hotel in Delhi, it is located right next to lively shopping centres, office complexes and colourful streets, the hotel is 24 kms from the international airport and just minutes away from government offices, cultural centres and international trade fairgrounds. With the largest room sizes amongst all luxury hotels Delhi, The LaLiT New Delhi offers a total of 461 five star hotel rooms. The bedrooms are all well tailored to the needs of both a business traveler as well as a vacationer and accompanied by hotels modern amenities and elegant decor. Guests at our luxury hotels, have an option of choosing from a Deluxe Rooms, LaLiT Luxury Rooms and the suites. Serving cuisines from both the world of east and west, The LaLiT, hotels New Delhi offers four fine dining restaurants serving food to suit all types of palate. For those enjoying traditional Chinese food, The Woks serve authentic Chinese food while The Grill serves continental food. And if guests want to taste food prepared in the traditional Indian way, we invite them to try our Indian cuisine at Baluchi while our multi-cuisine restaurant and Bar – 24/7 is the best place for guests who enjoy food while also interacting with chefs of the restaurant. At 24/7 guests have an option of choosing variety of food at the buffet or being selective through the elaborate a-la-carte menu. At The LaLiT, luxury hotel Delhi, guests can be at comfort both at work as well as leisure. Ideal for all types of events, The LaLiT New Delhi offers a total of six banquet hall. Guests can organize all types of events with us - from small top-notch corporate events to private party events and from big conference meeting to huge wedding ceremony. Enough to accommodate upto 800 people, hotels' banquet facilities are added advantage amongst all hotels in Delhi. So whether the event is corporate or if it is a planning a wedding at hotels, The LaLiT New Delhi hotels offers just the right kind of banquets and meeting space for the hotels in New Delhi. Other world class hotel facilities at this 5 star luxury hotels Delhi include 24 hour Business Centre, Hotels Concierge Desk, Foreign Exchange, Limousine Service, 24 hour In-room Dining, Laundry Service, Valet Car Parking, Shopping Arcade, Doctor on Call, Rejuve – The Spa and a well equipped Gymnasium so that the business traveler feels more productive and rejuvenated. At Connaught Place, the center of the city - is The LaLiT New Delhi - an 18 story edifice with easy access to the city’s commercial complexes, conference centers, shopping hubs and historic sights. Wonderful interiors, immaculate service and fine cuisine combine to make The LaiLiT New Delhi is an eventful address of the city. Amongst other five star hotels Delhi this luxury hotel is within close proximity to historical landmarks like India Gate, Jama Masjid and Red Fort. Located at the city center, The Lalit New Delhi is just 35 minute drive from the airport and is merely 5 minute from the railway station. The city is well connected through air and rail links apart from two of the national highways which connect New Delhi to all the major cities in the country. The Hotel is also 10 minute drive from the trade fair ground and merely 15 minute drive from several embassies. ... more   less 
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Also Known As:
The Lalit New Delhi Hotel New Delhi
Lalit Hotel New Delhi
Lalit New Delhi
The Lalit Hotel New Delhi
Lalit Hotels Delhi
Hotel The Lalit Delhi
Intercontinental Lalit Hotel
Lalit Intercontinental Hotel
Hotel The Lalit New Delhi
Intercontinental Grand New Delhi

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