Claimed to have no details of our booking (completed on-line three weeks earlier!!) and hence our pre booked 'pick up and drop' from the airport did not materialise!!
Showed them the booking (and payment) confirmations but they still tried to demand that they needed paying again!!
Eventually persuaded them of my pre-payment and demanded free drop to airport next day to compensate for failure pickup on arrival
Tried to order food from restaurant - closed to 6:30!
Re ordered food at 6:30pm - after several calls checking on progress we eventually got the food at 8:45pm!! The food was actually very good when it did arrive.
Room was Ok but we needed to ask for towels and toilet paper - the latter never arrived even after repeat requests - managed to scrounge around for tissue etc.
The lead receptionist/manager came across as full of apologies and excuses but little substance in sorting things out - incompetent but tried to be super clever and slick to divert you from the failures
Overall a pretty shoddy experience on our last night in India
- Official Description (provided by the hotel):
- The hotel is a Transit Hotel, located near International / Domestic airport, New Delhi. The hotel has basic amenities, 25 guest rooms with attached bathrooms. The hotel does not believe in keeping different category rooms. It jus have a similar category and provides you with neat and clean room and basic amenities to the client and nominal price. ... more less
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